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Author Topic: xrp deposit to Bithumb from Kraken missing  (Read 796 times)
jvsn
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January 27, 2018, 08:03:30 PM
 #61

I finally got it a couple days ago, after over a month delay.  Meanwhile, the upside value XRP is gone.
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mwmanoh
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January 28, 2018, 01:35:52 AM
 #62

Kraken does not care the issue is between them and Bithumb. Here is what their support said:

"Kieren (Kraken Support)
Jan 25, 23:40 PST

Hi,

As for why we don't post a bulletin that would be unprofessional since the issue at Bithumb would be temporary and we don't block clients from having free will on where to send their funds. It is always highly suggested clients research the exchange they send funds to before they send them.

Support documents: https://support.kraken.com/hc/en-us

Website Status: https://status.kraken.com/

Sincerely,
Kieren
Client Engagement Specialist"

Kracken and Bithumb probably split the stolen XRP. They both are crooks.
Kraken-Septimus
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January 28, 2018, 02:31:00 PM
 #63

Kraken does not care the issue is between them and Bithumb. Here is what their support said:

"Kieren (Kraken Support)
Jan 25, 23:40 PST

Hi,

As for why we don't post a bulletin that would be unprofessional since the issue at Bithumb would be temporary and we don't block clients from having free will on where to send their funds. It is always highly suggested clients research the exchange they send funds to before they send them.

Support documents: https://support.kraken.com/hc/en-us

Website Status: https://status.kraken.com/

Sincerely,
Kieren
Client Engagement Specialist"

Kracken and Bithumb probably split the stolen XRP. They both are crooks.

Hi mwmanoh. I'm sorry to hear about the missing Ripple. Please navigate to Funding > Withdraw click the ID on your transaction and you'll find the Transaction ID. Check this on any explorer and if the funds are confirmed, they have already left Kraken. If that's the case, you'll need to speak with Bithumb support because Ripple is irreversible. If they have not been sent (no transaction ID) or they have not confirmed yet, please open a ticket here and escalate that ticket using this form. We certainly did not steal your funds and we would would not split your funds with another exchange. This sounds like a Bithumb wallet issue but please let us know if the funds have not been sent. Thanks for understanding.

If you need any help with Kraken please drop by our Bitcointalk thread!

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Do you need support? Please open a ticket here and escalate that ticket using this form.
Kn_os
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January 28, 2018, 05:02:12 PM
Merited by Kraken-Septimus (1)
 #64

Kraken does not care the issue is between them and Bithumb. Here is what their support said:

"Kieren (Kraken Support)
Jan 25, 23:40 PST

Hi,

As for why we don't post a bulletin that would be unprofessional since the issue at Bithumb would be temporary and we don't block clients from having free will on where to send their funds. It is always highly suggested clients research the exchange they send funds to before they send them.

Support documents: https://support.kraken.com/hc/en-us

Website Status: https://status.kraken.com/

Sincerely,
Kieren
Client Engagement Specialist"

Kracken and Bithumb probably split the stolen XRP. They both are crooks.

It's not fully kraken fault, all withdraw from kraken to home wallet and ALL another exchanges exept bithumb arrive without any problem. I guess problem in way how bithumb handle with transactions.

Single diffrence between xrp transactions sent from kraken and from another exchange is flag, kraken doas not add flag, rest exchange doas.

bittrex for example add flag:
This transaction arrived without problem:
STATUS:
This transaction was successful, and validated in ledger ... on December 30
DESCRIPTION:
This is a Payment transaction.
The payment is from rPVMhWBsfF9iMXYj3aAzJVkPDTFNSyWdKy to rsG1sNifXJxGS2nDQ9zHyoe1S5APrtwpjV.
The payment has a destination tag: ....
It was instructed to deliver .... XRP.
The actual amount delivered was .... XRP
The transaction's sequence number is ....
MEMOS:
The transaction has no memos.
TRANSACTION COST:
Sending this transaction consumed 0.000012 XRP.
FLAGS:
The transaction specified the following flags:
tfFullyCanonicalSig

AFFECTED LEDGER NODES:
It affected 2 nodes in the ledger:
MODIFIED NODES:

kraken doas not add flag:
this transaction still didn't arrive
STATUS:
This transaction was successful, and validated in ledger ... on January 4, 2018 .
DESCRIPTION:
This is a Payment transaction.
The payment is from rLHzPsX6oXkzU2qL12kHCH8G8cnZv1rBJh to rsG1sNifXJxGS2nDQ9zHyoe1S5APrtwpjV.
The payment has a destination tag: ......
It was instructed to deliver .... XRP.
The actual amount delivered was .... XRP
The transaction's sequence number is .....
MEMOS:
The transaction has no memos.
TRANSACTION COST:
Sending this transaction consumed 0.000031 XRP.
AFFECTED LEDGER NODES:
It affected 2 nodes in the ledger:
MODIFIED NODES:
.......


No clue what for bithumb may check this flag and think that transaction is invalid. It is my single assumption, since support doas not tell anything,
i realy hope that finnaly someone will deposite our money manualy.
But it should be bithumb support, since kraken obviously can't do anything with already sent and confirmed transactinos.
mwmanoh
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January 28, 2018, 06:39:49 PM
 #65

In my book, Kraken and Bithumb both suck. I did finally get my deposit from Kraken to Bithumb after 20 days, which is not acceptable. I immediately transferred my XRP out and will never do business with ethier ever again.

Kn_os
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January 30, 2018, 05:41:42 AM
 #66

Guess they finnaly start to manualy deposite this missing ripples, i as well got my ripples on balance.
gmoney68
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February 02, 2018, 11:58:29 PM
 #67

Mine is still missing from 12/23. Of course its now worth half what I paid for it and a fourth of what I would have sold it for a month ago. Dozen phone calls, 10 1:1 inquiries, nothing has worked. Not worth enough to wipe my ass with now.
suada79
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February 03, 2018, 05:57:18 AM
 #68

Oh, I didn't know that. My friend was about to send xrp to bithump. I have to tell her right now.
I hope you all get back your deposit.
Ilanoh
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February 07, 2018, 09:50:08 PM
 #69

I got my ripple back,

I don't know exactly when, but about 2 months later

Thank you Kraken for not setting up transaction like everybody else... I lost a lot of money thanks to you
Kraken-Septimus
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February 15, 2018, 07:00:12 PM
 #70

I got my ripple back,

I don't know exactly when, but about 2 months later

Thank you Kraken for not setting up transaction like everybody else... I lost a lot of money thanks to you

Hi Ilanoh. When you withdraw Ripple from Kraken you would need to specify the tag that should be applied. If this was not inputted by you, the funds would need to be recovered from the exchange that you sent them to.

In my book, Kraken and Bithumb both suck. I did finally get my deposit from Kraken to Bithumb after 20 days, which is not acceptable. I immediately transferred my XRP out and will never do business with ethier ever again.



Hi mwmanoh. This is not an issue with Kraken withdrawals. Our withdrawals are working normally.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
teslako
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March 06, 2018, 06:08:59 PM
 #71

I got my ripple back,

I don't know exactly when, but about 2 months later

Thank you Kraken for not setting up transaction like everybody else... I lost a lot of money thanks to you

Hi Ilanoh. When you withdraw Ripple from Kraken you would need to specify the tag that should be applied. If this was not inputted by you, the funds would need to be recovered from the exchange that you sent them to.

In my book, Kraken and Bithumb both suck. I did finally get my deposit from Kraken to Bithumb after 20 days, which is not acceptable. I immediately transferred my XRP out and will never do business with ethier ever again.



Hi mwmanoh. This is not an issue with Kraken withdrawals. Our withdrawals are working normally.

Kraken_Septimus. I also didnt get my 6443 XRP to bithumb. it's about a few hours already. My transfer from Bithumb which happened simultaneously worked just fine and i got the deposit within 2 minutes.

I do not want to wait 3 months for my money. Please do not blame me or others for not having entered deposit tag. That is insulting. Please restore the XRP back to my account immediately. I already submitted a ticket just now.  You need to warn all your users not to transfer XRP to Bithumb. I cannot believe you guys have not fixed this issue after all these months.

Check my transaction here https://xrpcharts.ripple.com/#/transactions/48F24E8A9C6467567A173AC2E0E6C72019B9262B9EA46275CB4E00E520717796






Kraken-Septimus
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March 06, 2018, 06:27:11 PM
 #72


Kraken_Septimus. I also didnt get my 6443 XRP to bithumb. it's about a few hours already. My transfer from Bithumb which happened simultaneously worked just fine and i got the deposit within 2 minutes.

I do not want to wait 3 months for my money. Please do not blame me or others for not having entered deposit tag. That is insulting. Please restore the XRP back to my account immediately. I already submitted a ticket just now.  You need to warn all your users not to transfer XRP to Bithumb. I cannot believe you guys have not fixed this issue after all these months.

Check my transaction here https://xrpcharts.ripple.com/#/transactions/48F24E8A9C6467567A173AC2E0E6C72019B9262B9EA46275CB4E00E520717796


Hi teslako. As previously stated to other clients here, this is not a Kraken issue. If you did not include a destination tag then you will need to contact Bithumb support. If you did include a tag and they did not credit the funds to your account, you will also need to contact Bithumb support. Ripple is a cryptocurrency and is irreversible. Since your funds have already been sent successfully, you will need to contact Bithumb support no matter what the scenario.

Ultimately, the decision to send the funds was yours, and we have no reason to warn you not to send them.

Thanks for understanding.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
Ilanoh
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March 08, 2018, 03:23:09 PM
 #73

Your withdrawal dont work perfectly since, I have submitted the tag, and that the same transfer from other exchanges are never subject to that kind of issues.

Edit : some other members pointed some technical issues that may cause this issue, and it is something kraken is not doing good by submitting the transactions to the ripple network.

Please raise the issue to your engineering team... if you have one...

I got my ripple back,

I don't know exactly when, but about 2 months later

Thank you Kraken for not setting up transaction like everybody else... I lost a lot of money thanks to you

Hi Ilanoh. When you withdraw Ripple from Kraken you would need to specify the tag that should be applied. If this was not inputted by you, the funds would need to be recovered from the exchange that you sent them to.

In my book, Kraken and Bithumb both suck. I did finally get my deposit from Kraken to Bithumb after 20 days, which is not acceptable. I immediately transferred my XRP out and will never do business with ethier ever again.



Hi mwmanoh. This is not an issue with Kraken withdrawals. Our withdrawals are working normally.
Kraken-Septimus
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March 08, 2018, 09:35:52 PM
 #74

Your withdrawal dont work perfectly since, I have submitted the tag, and that the same transfer from other exchanges are never subject to that kind of issues.

Edit : some other members pointed some technical issues that may cause this issue, and it is something kraken is not doing good by submitting the transactions to the ripple network.

Please raise the issue to your engineering team... if you have one...


Hi Ilanoh. We have looked into this and there are no technical issues with our withdrawals. Please make sure you're including the correct tag on all transfers. If you specified the correct tag and the funds were not credited at the other exchange you would need to contact that exchange to find out why the technical issue is still happening on their end. We have clients withdrawing funds to exchanges every day with no issues.

Please note that you can find the details of your destination tag on a block explorer. If you specified a tag but it was not included, you would see that on the block explorer. If you double check and the correct tag was added, this is an issue with the receiving exchange.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
Kraken-Septimus
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March 09, 2018, 11:23:18 PM
 #75

We have an update on this issue!

Thank you Kn_os for your previous post which was completely right!

Bithumb is requiring a specific flag tfFullyCanonicalSig to be set for all XRP transactions . This flag protects the sender against transaction malleability exploits. There is no benefit in the receiver checking for this flag, but we have opted into using the flag to help our clients avoid further funding issues at Bithumb.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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