Bitinstant "can not identify" me. I can not register

[monkee]

"We were unable to identify you based on the information provided. We are aware of this problem and are working on a fix. Please contact us at support@bitinstant.com for additional assistance."

Exactly how is it that they are attempting to "identify" me?  

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Also bitinstant, please make your facebook PUBLIC.  I will never have a facebook account an thus will never be able to see your page.  

The only results I found when searching for this issue pointed to your facebook page, which I can not see.  


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*edit* if anyone near Philadelphia PA wants to sell BTC in person please let me know.

[HeroC]

I think they want you to identify yourself with something official, like a Licence.  If you had more context, people would be able to help you better.  Also, this post belongs in Service Discussion.

[monkee]

Thank you, if a mod could move my post to the correct section I'd appreciate it.  I don't see an option to do so.

Basically all I wanted to do was buy BTC from Bitinstant but they are forcing me to create an account.  Apparently they no longer let you buy BTC without having an account but I am unable to create such an an account, therefore unable to buy BTC from them.  Below is a screenshot that I receive.



What has become a more important question to me, more so than resolving this, is what does this "identification" process entail??  It seems to indicate that they are cross checking personally identifiable information that people submit with a list or database somewhere and they were not able to do so in my case, as a friend registered successfully just minutes before me.  

What are they checking in order to "identify" me, and with whom?

[monkee]

Ok, using different information, most of it fake, I was able to get it to go through, but:

How does Bitinstant know how much my PARENTS paid for a house 15+ years ago and their address 20 years ago??

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Where are they getting this information?
What information provided by me is used to gather this information?

It is very "stalker".  

[koukanexchange]

Welcome to the United States.

[Severian]

This is part of "regulation". We're told it's good for Bitcoin.

[monkee]

Welcome to the United States.

Don't remind me

So I tried to finish creating the account, only because I want for BTC at the moment.  Unfortunately, you are required to answer ALL 3 address verifications, dating back over 20 years.  Since I do not know how much my parents paid for a house 15+ years ago, I am apparently no longer wanted as a Bitinstant customer.  Sad because they made a lot of money off of me in the past.

If you live near Philly, please see my new post, I want to buy BTC for cash, up to 100 BTC:  https://bitcointalk.org/index.php?topic=251785.0

No wonder the price is falling, it is 10x easier to spend than to buy

[Vod]

Thank you, if a mod could move my post to the correct section I'd appreciate it.  I don't see an option to do so.

Lower left, after the thread.  You can move it yourself. 

[monkee]

So after calling my mother and trying to explain why I needed to know how much they sold their house for, over 15 years ago, I was finally granted the privilege of logging in to bitinstant.com!  Yay.  Just to be clear, I was not attempting to link a bank account or anything, just simply create an account!

So I attempt to set up my first deposit and am presented with this page:



It appears that you can NOT skip, despite what Bitinstant's site says.  Clicking "Log-In" with no info submitted results in a log-in error.

So I log in AGAIN anyway, set up an order AGAIN, click "Place Order" and whamo:



could Bit"instant" be ANY more freaking difficult to use??  I'm so frustrated!  They refuse to take my money no matter how hard I try to give it to them :/

[BitCoiner2012]

United States government.

[Dacm4n]

So after calling my mother and trying to explain why I needed to know how much they sold their house for, over 15 years ago, I was finally granted the privilege of logging in to bitinstant.com!  Yay.  Just to be clear, I was not attempting to link a bank account or anything, just simply create an account!

So I attempt to set up my first deposit and am presented with this page:



It appears that you can NOT skip, despite what Bitinstant's site says.  Clicking "Log-In" with no info submitted results in a log-in error.

So I log in AGAIN anyway, set up an order AGAIN, click "Place Order" and whamo:



could Bit"instant" be ANY more freaking difficult to use??  I'm so frustrated! They refuse to take my money no matter how hard I try to give it to them :/

At least you still have your money, they still have not processed my withdrawal and it's been over a week. I tried to contact there support but nothing. For now it's best to avoid them and there amateur service. Hopefully in the future this will change.

[greyhawk]

Ok, using different information, most of it fake,

Have fun in jail.