Primedice ( Targeting old VIP users & Autobet bug) [Not resolved yet ]

[Roboabhishek]

As we all know what primedice's new supports who don't know much about the website's history and keep on wasting the time of users keep telling you a single thing.

Here, what happened in my case when I didn't play for on website for a long time I had some issues in life. Then I was playing on my wyane account as usual.

Then I found I cannot chat it showed me I've been permabanned... Immediately I contacted support and this is the reply I get " https://i.imgur.com/5FfaOlx.png "



She kept on telling me this or you can say kept on wasting my time for so long.

And after talking (wasting my precious time) on her she told me this " https://i.imgur.com/RIOy6PQ.png "

Now if you have claimed faucet and you have made the profit with it then you are the verge of getting mute according to her.

Then I said why do I have to deposit to get my account back for chatting and claiming faucet ... and bla bla bla .. but at the end I said find I will make a deposit of around 60$ which I did and played with that as she said.

here's the screenshot of bets " http://prntscr.com/hjerzl " and deposit transaction ID: https://blockchain.info/tx/f714e4b4c6e9b6c7680b48264284601cbc516575978909e17f69667b7729b265

While In between, she admitted that system has done it because it caught me with a big faucet profit since the date my account is created.

 


And after that my deposit arrives, "I think it took around 2 hours " nvm I played with it for a bit and I made it to 0.006 then I went on a losing streak and after having a loss of 0.002 I had fallen to 0.002 and I did 2 max bets " maybe this is what they wanted to see "

Then after 10-20 min I contacted her again and the reply I got- " https://i.imgur.com/FWeeggU.png "




As you can see she clearly said it that she will not unmute me unless I lose this amount. wp PD and also I cannot withdraw from my account coz it says I am banned...
So I did bet on the website for last time " http://prntscr.com/hjf78d " whole balance and I don't expect anything back.


In spite of this, you might have also noticed that you cannot Change the client seed of your account in primedice for hours and they call it fair.  If the owner has Positive trust on this account then it doesn't mean that he/she can do these stuff.

I had enough of this and I thought I should let the bitcointalk community decide that whether it's wrong or not.

2nd Accusation

In past also when pd4 was released there was a minor but that didn't stop auto bet and I wrote about it and they said I will get a reply to it ASAP. " https://bitcointalk.org/index.php?topic=208986.msg15825765#msg15825765 " after Dev have checked on it. I tried to explain everything I could but was just a waste of time as always which I could have spent in learning something new. You can see some others users were also complaining about it but they preferred to ignore it rather than facing it.

But that " ASAP " did not arrive yet nor the refund. This thread contains 2 reasons.

[SyGambler]

while I'm sure this will be solved by primedice , it really surprises me to see that from support
like really !! " we can't unmute you if you make a deposit and cash it out " !! , I'm not sure what's the point in making deposit in first place but since you wagered the deposit then support shouldn't say that !!

[Roboabhishek]

while I'm sure this will be solved by primedice , it really surprises me to see that from support
like really !! " we can't unmute you if you make a deposit and cash it out " !! , I'm not sure what's the point in making deposit in first place but since you wagered the deposit then support shouldn't say that !!

This is not only from a single support !! I had also seen some other misleading quotes from the new support guys don't want to name them out.
I  asked them 2-3 weeks ago to connect me with micro or any admin because i was not satisfied with their answer, 1st they said he's not online it's not his shift and after a day or two I asked them again and they gave me a reply he's on vacation. Would say MICRO was doing a much better job alone then these new lazy mods.

I've been seeing this from behavior from PD after the rise in the price of BTC which made successfully ( no doubt ) but now I think it is a case where you cannot hold yourself after getting that success.

[Roboabhishek]

Still no reply from them.

[Stunna]

This wasn't a targeted mute, I'll unmute your account shortly, thousands of accounts are muted a day to prevent faucet abuse automatically and this just seems to be a false positive. Unfortunately we don't have an option to disable faucet on a per-account basis other than using mute, we'll be fixing that as well.

[shield132]

The reason isn't only to lose your money. Of course they won't tell you NO if you lose but usually they want to get rid of money laundering. When you deposit and withdraw, I mean this action is done for money laundering and they don't know your real reason, so prefer to avoid headache from everyone.  But your situation is different, thry just don't wanted to solve your problem or this support don't has any knowledge.
Please try to write your problems shortly or everyone will lost interest in reading this.
Also you can't change your seed usually on other websites too.

[Roboabhishek]

This wasn't a targeted mute, I'll unmute your account shortly, thousands of accounts are muted a day to prevent faucet abuse automatically and this just seems to be a false positive. Unfortunately we don't have an option to disable faucet on a per-account basis other than using mute, we'll be fixing that as well.

This is not only about unmute.
Please look at the answer your support guy gave me. " Deposit and play then contact me and we will unmute you" even after depositing she said we cannot unmute you if you just withdraw after depositing.

Also, my last ticket of auto bet bug ignored as well when micro said he'll ask the developer and I didn't get any reply since then, however, the bug is fixed now but I paid a huge price of 0.3 after pd4 release I didn't want to open thread because I thought my issues will be resolved without it but it turned out to be completely ignored by the staff.

[Vod]

I was PMed to look into this, but I'm not into gambling sites, unless I was the owner of course...

What I see is unethical behaviour from a support operator, but I have no idea what the terms and conditions of this site are.  The operator could simply be stating something you agreed to.

[timerland]

I don't know what exactly went on but the support doesn't really seem like she knows what she is doing. She basically said that she will unmute you when you make a deposit, but then backed out of her offer apparently.

But seems like also that Stunna has managed to resolve your issue so you should lock the thread if that is the case.

Faucet farming is probably causing this entire thing, and is making everyone's lives unpleasant. I guess adding something that can defend against faucet farmers rather than just a captcha is needed.

[Roboabhishek]

I don't know what exactly went on but the support doesn't really seem like she knows what she is doing. She basically said that she will unmute you when you make a deposit, but then backed out of her offer apparently.

But seems like also that Stunna has managed to resolve your issue so you should lock the thread if that is the case.

Faucet farming is probably causing this entire thing, and is making everyone's lives unpleasant. I guess adding something that can defend against faucet farmers rather than just a captcha is needed.

I would suggest you to go through whole text and see edited part aswell that how i was ignored completely when i asked them to resolve my issue.

[Quickseller]

If I am understanding your concerns correctly, you are upset that prime dice is not giving you free money for nothing...

[Roboabhishek]

If I am understanding your concerns correctly, you are upset that prime dice is not giving you free money for nothing...

"Short answer to the short question"  Read the whole Post incl "EDIT" or ask your friend(s) to do if you have a problem with your understanding abilities maybe he will help you.

[Aengus]

Add me on Telegram and we will sort this out. I would like to call you out on a lot of stuff publicly but I would rather not.

This is upsetting you're putting this under scam accusations as it's certainly not.

@EdMiroslav on TG

[Roboabhishek]

Add me on Telegram and we will sort this out. I would like to call you out on a lot of stuff publicly but I would rather not.

This is upsetting you're putting this under scam accusations as it's certainly not.

@EdMiroslav on TG

Sorry but I am not satisfied with your service and your answer after the chat we had on TG.
If you're wrong you should accept it rather than misguiding or buying others.

I don't want your 0.01 as you said in TG for taking down this thread and apologizing to everyone that's so unprofessional of PD.

You are giving 1.5 BTC bonus but you cannot pay a user back what he lost on your website in an unethical way.
I am just pissed how you are treating your clients after the release of pd4 and increase in btc price.
It would be great if I get compensated for my unethical losses including that 0.29BTC due to bug just after pd4 release. I am getting tired to explain this, again and again, to support and you.

[Lauda]

I can't say I'm surprised that this has not been resolved given that "Edward Miroslav" has been found guilty of several immoral practices (account buying, trust buying) etc.

This wasn't a targeted mute, I'll unmute your account shortly, thousands of accounts are muted a day to prevent faucet abuse automatically and this just seems to be a false positive. Unfortunately we don't have an option to disable faucet on a per-account basis other than using mute, we'll be fixing that as well.

What does surprise me is that Stunna, even though he/she unmuted you, never fully tried to resolve this case. Why is that?
Another example of review farming: https://forum.primedice.com/topic/29824-earn-a-quick-50k-satoshis/.

[Roboabhishek]

I can't say I'm surprised that this has not been resolved given that "Edward Miroslav" has been found guilty of several immoral practices (account buying, trust buying) etc.

This wasn't a targeted mute, I'll unmute your account shortly, thousands of accounts are muted a day to prevent faucet abuse automatically and this just seems to be a false positive. Unfortunately we don't have an option to disable faucet on a per-account basis other than using mute, we'll be fixing that as well.

What does surprise me is that Stunna, even though he/she unmuted you, never fully tried to resolve this case. Why is that?
Another example of review farming: https://forum.primedice.com/topic/29824-earn-a-quick-50k-satoshis/.

And I don't think it will ever get resolved.
I didn't get any reply from Edward after he said that my accusation is down the track.
So it's clear that they are not willing to solve this and just wasting the time of users.

My personal thought for the users is " You will not be given the correct answer by supports & will only be misguided by false statements most of the time unless you wanna have a friendly talk with them, off-topic "

[vv181]

It is embarrassing how this thread hasn't been resolved yet after the founder and the advisor site is known this problem.
Personally, its a shame for the site that self-claimed to be the most popular and trusted gambling site. It's definitely the team didn't care about their users. An auto-bet bug is a critical bug that cost a lot and it affected their users. and looks like the site doesn't care too much about it. Even though it has already been resolved, they definitely should reward the affected users and refund any money that is lost because of the bug.

[hgepr69]

Add me on Telegram and we will sort this out. I would like to call you out on a lot of stuff publicly but I would rather not.

This is upsetting you're putting this under scam accusations as it's certainly not.

@EdMiroslav on TG

Sorry but I am not satisfied with your service and your answer after the chat we had on TG.
If you're wrong you should accept it rather than misguiding or buying others.

I don't want your 0.01 as you said in TG for taking down this thread and apologizing to everyone that's so unprofessional of PD.

You are giving 1.5 BTC bonus but you cannot pay a user back what he lost on your website in an unethical way.
I am just pissed how you are treating your clients after the release of pd4 and increase in btc price.
It would be great if I get compensated for my unethical losses including that 0.29BTC due to bug just after pd4 release. I am getting tired to explain this, again and again, to support and you.

Translations: "Only 0.01? hell naw. I want 1.5 BTC bonus too for making me upset!"

[Roboabhishek]

It is embarrassing how this thread hasn't been resolved yet after the founder and the advisor site is known this problem.
Personally, its a shame for the site that self-claimed to be the most popular and trusted gambling site. It's definitely the team didn't care about their users. An auto-bet bug is a critical bug that cost a lot and it affected their users. and looks like the site doesn't care too much about it. Even though it has already been resolved, they definitely should reward the affected users and refund any money that is lost because of the bug.

I don't think this is resolved yet. They just avoid the situation which is out of their control.
They can say sorry that this happened in public and compensate for it. But instead, they mislead & ignore.

[legendster]

I don't think this is resolved yet. They just avoid the situation which is out of their control.
They can say sorry that this happened in public and compensate for it. But instead, they mislead & ignore.

That is the tactic of most large businesses that are dealing with a large number of common folks. They'll avoid and avoid till the last moment to try and get away with whatever they have screwed up. Out of sight, out of mind. I think that's exactly what's going to happen to this situation as well. Most probably this issue will be ignored to the point where no one would care anymore. (except OP maybe).