My Batch 2 Avalon was rejected by german customs and returned back to China

[niko]

give us a different address, we have sent units to Germany many times without problems, but of course there is always a chance where custom do not believe this is just a engineering sample.

I see your ticket, just reply with new address and we'll try again.

These are not engineering samples, but self-contained, electronic products. It's a commercial product you are selling. Don't act stupid. This is no way to do business.

[Loredo]

give us a different address, we have sent units to Germany many times without problems, but of course there is always a chance where custom do not believe this is just a engineering sample.

I see your ticket, just reply with new address and we'll try again.

These are not engineering samples, but self-contained, electronic products. It's a commercial product you are selling. Don't act stupid. This is no way to do business.

Ah, shit.  I missed that.     and I wish I had one of those facelpalm deals.

[Bitcoinorama]

It sounds like shit luck to be fair, Germans are known for efficiency and strictness, it still a numbers game, but these are indeed commercial products...

[gr0bi42]

give us a different address, we have sent units to Germany many times without problems, but of course there is always a chance where custom do not believe this is just a engineering sample.

I see your ticket, just reply with new address and we'll try again.

Added a note with a different shipping address to the support ticket. Please send the unit dismounted without the PSU and the TP-Link. Or make absolutely clear it's and why it's a engineering sample. As I understood the customs officer there was no document at all, just the device.

Thank you

[gr0bi42]

give us a different address, we have sent units to Germany many times without problems, but of course there is always a chance where custom do not believe this is just a engineering sample.

I see your ticket, just reply with new address and we'll try again.

@Bitsyncom, I gave you another shipping address last week, waiting patiently waiting all the weekend, but NOTHING happend so far. No update, no reply to my support ticket regarding the new shippment, nothing. You got my paid Avalon unit back and now ...

[funnow]

As I know also in Serbia (was part of Ex Yugoslavia) there was a problem with asic blade (I think) I don't know how It was solved.

[gr0bi42]

give us a different address, we have sent units to Germany many times without problems, but of course there is always a chance where custom do not believe this is just a engineering sample.

I see your ticket, just reply with new address and we'll try again.

Another two days passed by and still NOTHING happend. This really sucks

[ujka]

As I know also in Serbia (was part of Ex Yugoslavia) there was a problem with asic blade (I think) I don't know how It was solved.

http://www.carina.rs/lat/Stranice/Vest.aspx?ListItemID=590
Problem was with declared value - $39!
More precisely, problem was someone through 'anonymous line' reported that DHL shipment to customs.

[SebastianJu]

As I know also in Serbia (was part of Ex Yugoslavia) there was a problem with asic blade (I think) I don't know how It was solved.

http://www.carina.rs/lat/Stranice/Vest.aspx?ListItemID=590
Problem was with declared value - $39!
More precisely, problem was someone through 'anonymous line' reported that DHL shipment to customs.

You are sure? I, as a custom employee, wouldnt believe that this thing costs 39$ only too. You see the packaging and all?
If it was really a snitch i would try to find him and see if he has a clean slate.

Another company is BFL that has problems with customs in germany. Because no german manual was there and a psu with connector to another country.

[malevolent]

give us a different address, we have sent units to Germany many times without problems, but of course there is always a chance where custom do not believe this is just a engineering sample.

I see your ticket, just reply with new address and we'll try again.

These are not engineering samples, but self-contained, electronic products. It's a commercial product you are selling. Don't act stupid. This is no way to do business.

When dealing with the idiots (customs), sometimes it is the only viable route. 

[ElectricMucus]

give us a different address, we have sent units to Germany many times without problems, but of course there is always a chance where custom do not believe this is just a engineering sample.

I see your ticket, just reply with new address and we'll try again.

These are not engineering samples, but self-contained, electronic products. It's a commercial product you are selling. Don't act stupid. This is no way to do business.

When dealing with the idiots (customs), sometimes it is the only viable route.  

No, when dealing with Buerocrats (customs) it's a risky, but some times profitable way to take them for idiots. But Buerocrats hate to be taken for idiots and when the recognize the attempt they react how any human being would react, by retaliation. The best way is always to play by their rulebook, even if it is hard.

[ujka]

As I know also in Serbia (was part of Ex Yugoslavia) there was a problem with asic blade (I think) I don't know how It was solved.

http://www.carina.rs/lat/Stranice/Vest.aspx?ListItemID=590
Problem was with declared value - $39!
More precisely, problem was someone through 'anonymous line' reported that DHL shipment to customs.

You are sure? I, as a custom employee, wouldnt believe that this thing costs 39$ only too. You see the packaging and all?
If it was really a snitch i would try to find him and see if he has a clean slate.

From the last paragraph of that news:

"Violation is detected thanks to information received through "Customs Open Line"

Yes, it was a snitch.
Declared value was $39, but the custom's

"additional control showed that the price of similar devices range from $270 to several thousand."

Did they look at the BFL site?

[SebastianJu]

As I know also in Serbia (was part of Ex Yugoslavia) there was a problem with asic blade (I think) I don't know how It was solved.

http://www.carina.rs/lat/Stranice/Vest.aspx?ListItemID=590
Problem was with declared value - $39!
More precisely, problem was someone through 'anonymous line' reported that DHL shipment to customs.

You are sure? I, as a custom employee, wouldnt believe that this thing costs 39$ only too. You see the packaging and all?
If it was really a snitch i would try to find him and see if he has a clean slate.

From the last paragraph of that news:

"Violation is detected thanks to information received through "Customs Open Line"

Yes, it was a snitch.
Declared value was $39, but the custom's

"additional control showed that the price of similar devices range from $270 to several thousand."

Did they look at the BFL site?

Serbia... i wonder if one could find out who the snitch is. I would be really angry. I mean what kind of person must such one be?

[malevolent]

Serbia... i wonder if one could find out who the snitch is. I would be really angry. I mean what kind of person must such one be?

Their competition?

[SebastianJu]

Serbia... i wonder if one could find out who the snitch is. I would be really angry. I mean what kind of person must such one be?

Their competition?

That wouldnt be effective to hurt a single miner. It has to be someone that read it in the forum(when the receiver posted it) or someone in his social environment. Most probably someone yellow from envy.
Since normal persons doesnt know that the bill is lower the amount of people should be limited. Except when he posted in forum that he will receive a unit.

[gr0bi42]

give us a different address, we have sent units to Germany many times without problems, but of course there is always a chance where custom do not believe this is just a engineering sample.

I see your ticket, just reply with new address and we'll try again.

Another two days passed by and still NOTHING happend. This really sucks

... and another day passed...  no shipping, no communication, nothing. They have my unit back in hands and all I have is a false promise of Bitsyncom. WTF.

[mrb]

BUT, the unit was rejected by german customs officers because of the missing CE-mark and a missing german manual (based on EU law: EC No. 765/2008)

gr0bi42, did the german customs officers explicitely told you this was because of the missing CE-mark and missing manual? Or are you just guessing[1]?

[1] "Guessing" based on that other person who similarly got his Single (not Avalon) rejected by german customs due to a suspected falsified CE mark and missing manual.

[erk]

Avalon recommend that you order the unit without the PSU and get one locally exactly for the customs reason.

[A Meteorite]

Avalon recommend that you order the unit without the PSU and get one locally exactly for the customs reason.

As I recall, this was not an option for batch 2, but only for batch 3.

[erk]

Avalon recommend that you order the unit without the PSU and get one locally exactly for the customs reason.

As I recall, this was not an option for batch 2, but only for batch 3.

Doesn't matter if it was an option then, now it's his only option or a refund.