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Author Topic: Can't Login to Mybitcoin: Please HELP!  (Read 3186 times)
JackbeQuick
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July 03, 2011, 11:00:05 AM
 #1

I know that there are other posts about MyBitcoin in other threads but I can only post in here and I didn't see anything already here in the Newbie thread.

I am unable to login to MyBitcoin and I am very worried and don't know what to do.

Last week my account was hacked during the Mtgox fiasco (which, btw, I still can't login to my mtgox account either, but that is another sob story).
Yes I am one of the foolish noobs who used the same username/password and got cleaned out.  I was able to communicate with the help desk, they gave me their shpeel, I marked it down as a lesson learned, studied myself somesecurity and generated all new super secure passwords for everything.


Now:  because of MybitCoin's communication and my new found password awareness, I thought it'd be ok to keep using the same MyBitcion account (with my new super secure password, of course)
But to my horror, tonight, I tried to login only to repeatedly get denied with "Login incorrect! Please try again!" 

I am certain that my login is correct. I copy/pasted straight from the keyring that generated the password to begin with.  I am freaking out.  I literally just put my life savings ($300, yea I know, I'm poor Tongue) into Bitcoin and now it has vanished before my eyes. I have no idea how to contact them, except to use the internal messaging system; which takes me to the next oddity:

I tried to create a new account so I can use the internal messaging system, but every single account I tried to create (I created several) had the exact same problem: I could create the account, but then I couldn't login to it! Very weird! I tried changing my IP and using a different browser, but nothing works!

  I am wondering: have they froze all logins? is the site just down? If so, WHY HAVENT THEY SAID ANYTHING?  Why don't they put something up on the mainpage?! why don't they provide email support for people who can't login?!  Why don't they have a profile on this forum to answer our questions!? WHY DONT THEY UTILIZE A PASSWORD RECOVERY SERVICE?


Can anybody help me? point me in the right direction? please! These last couple weeks with Bitcion have been a complete nightmare with MtGox and everything. I have never been so paranoid about money before!

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JoeLF
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July 03, 2011, 11:04:27 AM
 #2

I too am unable to log into MyBitcoin or could create a login to contact them. Your issue matches mine exactly.
sareea
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July 03, 2011, 11:04:57 AM
 #3

Oh well,
i am facing the same problem
http://forum.bitcoin.org/index.php?topic=25592.0

I hope it is a problem in their script of the site , i don't think they would steal ( for theirs reputations sake ).
I hope it is not a hack, lets watch our blocks at block explorer and see what happens :S

Edit : Another topic about this :
http://forum.bitcoin.org/index.php?topic=25590.0
JackbeQuick
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July 03, 2011, 11:22:22 AM
 #4

Oh well,
i am facing the same problem
http://forum.bitcoin.org/index.php?topic=25592.0

I hope it is a problem in their script of the site , i don't think they would steal ( for theirs reputations sake ).
I hope it is not a hack, lets watch our blocks at block explorer and see what happens :S

Edit : Another topic about this :
http://forum.bitcoin.org/index.php?topic=25590.0

Thank you for the link! I am glad there are others with this problem also(more likely it will get fixed!)

How do we watch our blocks? how do I know which block is mine?
sareea
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July 03, 2011, 11:29:10 AM
 #5

Oh well,
i am facing the same problem
http://forum.bitcoin.org/index.php?topic=25592.0

I hope it is a problem in their script of the site , i don't think they would steal ( for theirs reputations sake ).
I hope it is not a hack, lets watch our blocks at block explorer and see what happens :S

Edit : Another topic about this :
http://forum.bitcoin.org/index.php?topic=25590.0

Thank you for the link! I am glad there are others with this problem also(more likely it will get fixed!)

How do we watch our blocks? how do I know which block is mine?

I mean watch our wallets ,
http://blockexplorer.com/address/(Your walled address without the () )
JackbeQuick
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July 03, 2011, 11:34:05 AM
 #6

Oh well,
i am facing the same problem
http://forum.bitcoin.org/index.php?topic=25592.0

I hope it is a problem in their script of the site , i don't think they would steal ( for theirs reputations sake ).
I hope it is not a hack, lets watch our blocks at block explorer and see what happens :S

Edit : Another topic about this :
http://forum.bitcoin.org/index.php?topic=25590.0

Thank you for the link! I am glad there are others with this problem also(more likely it will get fixed!)

How do we watch our blocks? how do I know which block is mine?

I mean watch our wallets ,
http://blockexplorer.com/address/(Your walled address without the () )

Oh! I'm not sure of my address. I tried the one that I sent to back when I was trying to mine bitcoins, but it does not have registered my last few transactions, so it must have switched addresses on me or something :/
sareea
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July 03, 2011, 11:37:13 AM
 #7

Oh well,
i am facing the same problem
http://forum.bitcoin.org/index.php?topic=25592.0

I hope it is a problem in their script of the site , i don't think they would steal ( for theirs reputations sake ).
I hope it is not a hack, lets watch our blocks at block explorer and see what happens :S

Edit : Another topic about this :
http://forum.bitcoin.org/index.php?topic=25590.0

Thank you for the link! I am glad there are others with this problem also(more likely it will get fixed!)

How do we watch our blocks? how do I know which block is mine?

I mean watch our wallets ,
http://blockexplorer.com/address/(Your walled address without the () )

Oh! I'm not sure of my address. I tried the one that I sent to back when I was trying to mine bitcoins, but it does not have registered my last few transactions, so it must have switched addresses on me or something :/

Check your mail , Mybitcoin robot always sends mails about transactions , from these mails you can know your address Smiley
JackbeQuick
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July 03, 2011, 11:39:36 AM
 #8

Oh well,
i am facing the same problem
http://forum.bitcoin.org/index.php?topic=25592.0

I hope it is a problem in their script of the site , i don't think they would steal ( for theirs reputations sake ).
I hope it is not a hack, lets watch our blocks at block explorer and see what happens :S

Edit : Another topic about this :
http://forum.bitcoin.org/index.php?topic=25590.0

Thank you for the link! I am glad there are others with this problem also(more likely it will get fixed!)

How do we watch our blocks? how do I know which block is mine?

I mean watch our wallets ,
http://blockexplorer.com/address/(Your walled address without the () )

Oh! I'm not sure of my address. I tried the one that I sent to back when I was trying to mine bitcoins, but it does not have registered my last few transactions, so it must have switched addresses on me or something :/

Check your mail , Mybitcoin robot always sends mails about transactions , from these mails you can know your address Smiley

I never gave them my email! when I signed up I was never asked for one and I never remember seeing anything that would let me do so.  I wasn't worried at the time, but now I feel very foolish!
sareea
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July 03, 2011, 11:46:57 AM
 #9

I hope they fix it soon .
I am starting to think of a back up :S Sad
JackbeQuick
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July 03, 2011, 12:00:15 PM
 #10

I hope so too! kinda wish I had not discovered this until morning, it will be very difficult to sleep tonight Sad
sareea
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July 03, 2011, 12:03:51 PM
 #11

HHh yeah ,
If you ever think about securing a file , i suggest this software for you ,
TrueCrypt ( Google it for the site ) .

It is good for backups Smiley
vinas
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July 03, 2011, 12:40:09 PM
 #12

I cannot log in either. Mybitcoin must be broken Huh
sareea
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July 03, 2011, 12:46:14 PM
 #13

I noticed this thing :
The login address before was
https://www.mybitcoin.com/login/index.php
And this it is
https://www.mybitcoin.com/login/sign-in.php

I hope that it is some upgrades and not some hackers putting files on their servers :S
kroongh
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July 03, 2011, 02:26:09 PM
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I hope that it is some upgrades and not some hackers putting files on their servers :S
Let's hope so. Luckily, i had just send all my bitcoins somewhere else.
Arturia
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July 03, 2011, 02:39:03 PM
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facing same problem :hang:........... still dunno whether it's hacked or upgrading =_=
amdsempronbc
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July 03, 2011, 02:46:27 PM
 #16

Same issue here  Angry

Hope that's just login script bug.

BTW : where the hell is their support email address?  Angry
bitlotto
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July 03, 2011, 02:48:43 PM
 #17

I mean watch our wallets ,
http://blockexplorer.com/address/(Your walled address without the () )
I'm not quite sure it works that way. MyBitcoin is a -shared- wallet. Yes, your address is unique to you but when you spend it can come from any address in the shared wallet. I imagine they tie the addresses for deposits to people and keep a database of how much each person owns. When you make a payment it can come off of anyone's address. This helps them keeps fees down as they can send "older coins". Just don't panic yet if you see some withdrawals off of your address that aren't yours...I'm kind of guessing though, I don't know how they have set it up.

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sareea
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July 03, 2011, 02:59:44 PM
 #18

Thanks for the info Bitlotto .
I can't feel any change with Mybitcoin so far ...
Even on the forums , no info is provided from them .
Lets hope for good Smiley
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July 03, 2011, 04:44:05 PM
 #19

Same problem here, none of my accounts work. @mybitcoin: Get fixing!!!1! nao

Daveid
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July 03, 2011, 04:46:32 PM
 #20

In same situation as OP, lost my bitcoins once at MyBitCoin, if I lose them again I'll go ape-shit crazy.

If my posts helped in any way, consider buying me a cup of coffee Smiley
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Old address: 1P7Qzr9JmmLVTqrECPb46We3tfNSd8fys6
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