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CEX
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December 15, 2017, 12:39:48 PM |
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Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.
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nassus
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January 01, 2018, 11:49:22 AM |
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Hello, I have the same problem. My transaction id is: 0xA415Fda2c0b56FcfC916AC6591EA5Ca6A21747a2
My Cex id is: up114923902
Is there any way to solve this?
Thanks.
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sergeantstogie
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January 01, 2018, 07:22:03 PM |
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Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.
I also am having this same problem. If you could please look into the issue as soon as possible I would greatly appreciate it. cex.io id: up111404182 transaction id: 0x6a8f94413aaa3660ec954fe662d7bc73066f6d4a05e13904335f3115478450b0 Thank you very much for your assistance in this matter!
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CEX
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Activity: 1227
Merit: 1003
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January 04, 2018, 10:13:47 AM |
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Hello, I have the same problem. My transaction id is: 0xA415Fda2c0b56FcfC916AC6591EA5Ca6A21747a2
My Cex id is: up114923902
Is there any way to solve this?
Thanks.
We will deliver the issue to the concerned department. Still, would like to warn you that if it the issue with smart contracts, it will take some time to resolve.
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CEX
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Activity: 1227
Merit: 1003
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January 04, 2018, 10:16:35 AM |
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Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.
I also am having this same problem. If you could please look into the issue as soon as possible I would greatly appreciate it. cex.io id: up111404182 transaction id: 0x6a8f94413aaa3660ec954fe662d7bc73066f6d4a05e13904335f3115478450b0 Thank you very much for your assistance in this matter! We will deliver the issue to the concerned department. Still, its resolution may take some time. We hope for your understanding of the matter.
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nassus
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January 04, 2018, 11:24:11 PM |
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I'm pretty sure it's a smart contract problem. Any ETA on this matter? (1,3 months?)
Thanks.
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CEX
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January 05, 2018, 01:11:42 PM |
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Hello, I have the same problem. My transaction id is: 0xA415Fda2c0b56FcfC916AC6591EA5Ca6A21747a2
My Cex id is: up114923902
Is there any way to solve this?
Thanks.
Your case was added to the compensation sheet. The tech team will need to process it manually, so it still may take some time. It may take around 2 weeks.
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nassus
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January 05, 2018, 08:21:54 PM |
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Ok, thank you!
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ercanu
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January 08, 2018, 10:09:23 PM |
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Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.
I think, I also have the same smart contract problem. Could you please look into the issue as soon as possible. cex.io id: up115004024 transaction id: 0x90bf8dbe8a6751eccaaed885ac351ea9999d7cca05273257a9843503f35238f3 Thanks!
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pietertje
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January 10, 2018, 09:31:57 AM Last edit: January 10, 2018, 09:50:58 AM by pietertje |
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Hi All,
has your problem already been solved? I've exactly the same problem. Hope they will solve it ASAP.
Transaction ID: 0x56b7ce001a4315ba116441641dd1b0295d038868a1d87b70131854f3e1e8f687 Cex.io ETH adress: 0xf53633760033bf806da5700f62b70e651532ceb7
Thanks for your response!
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ibox
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January 10, 2018, 01:03:38 PM |
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Hi, I have the same problem, really weird CEX.io has to process ETH internal transactions manually... Could you please take a look into it? ticket #615019 PS: I also have ticket #531597 pending since 6 months if you can take a look? ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Kind regards
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FELIPETORREALBA
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January 10, 2018, 08:34:57 PM |
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Hi, I've exactly the same problem with 0.993 ETH. I´ll really appreciate your help!! Transaction ID: 0xe83966a954d84fff1182e5251357c9e91a4bf36d8bd13702180cce40b2db1951 0xe83966a954d84fff1182e5251357c9e91a4bf36d8bd13702180cce40b2db1951 Cex.io ETH adress: 0xaf4d7c0d8a835cfb9afe68a9e428c6b379e3f5b0 https://etherscan.io/address/0xaf4d7c0d8a835cfb9afe68a9e428c6b379e3f5b0User ID: up111285674 Thanks for your response! Regards.
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D0nMark
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January 11, 2018, 10:34:40 AM |
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Same problem. 3 days ago I withdrawal ETH from my Bitstamp account to my CEX account, but still no ETH in my CEX account. Already opened a ticket, but no reply from the support of CEX. Only automated messages.
txid: 0xc9a2f70ac45b2ea8bf2b9942a53fda01ce1a79a7c2a86f1dc4a094ce4655f63d
userid: up112659693
@CEX: Please can you manually deposit my ETH?
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CEX
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Activity: 1227
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January 12, 2018, 02:07:12 PM |
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Kindly tell us your user ID or support ticket number.
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CEX
Legendary
Offline
Activity: 1227
Merit: 1003
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
January 12, 2018, 02:09:23 PM |
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Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.
I think, I also have the same smart contract problem. Could you please look into the issue as soon as possible. cex.io id: up115004024 transaction id: 0x90bf8dbe8a6751eccaaed885ac351ea9999d7cca05273257a9843503f35238f3 Thanks! Your issue was escalated.
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CEX
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Activity: 1227
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January 12, 2018, 02:10:56 PM |
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Hi All,
has your problem already been solved? I've exactly the same problem. Hope they will solve it ASAP.
Transaction ID: 0x56b7ce001a4315ba116441641dd1b0295d038868a1d87b70131854f3e1e8f687 Cex.io ETH adress: 0xf53633760033bf806da5700f62b70e651532ceb7
Thanks for your response!
Kindly tell us your user ID or support ticket number.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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CEX
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January 12, 2018, 02:11:41 PM |
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Hi, I have the same problem, really weird CEX.io has to process ETH internal transactions manually... Could you please take a look into it? ticket #615019 PS: I also have ticket #531597 pending since 6 months if you can take a look? ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Kind regards Your case was escalated to the responsible department.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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CEX
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Activity: 1227
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January 12, 2018, 02:15:08 PM |
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Same problem. 3 days ago I withdrawal ETH from my Bitstamp account to my CEX account, but still no ETH in my CEX account. Already opened a ticket, but no reply from the support of CEX. Only automated messages.
txid: 0xc9a2f70ac45b2ea8bf2b9942a53fda01ce1a79a7c2a86f1dc4a094ce4655f63d
userid: up112659693
@CEX: Please can you manually deposit my ETH?
Your case was escalated to the responsible department.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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