Problems with cex.io smart contracts

[FELIPEBUSTOSV]

hi, send from surbtc to CEX.IO 10 ethe, the operation is not reflected in my finances. In etherscan.io it appears as internal transaction, what happens? I need an answer.
to:
https://etherscan.io/address/0x5f1d04dbb202611793599924b359ea6d644a3973

tx: https://etherscan.io/tx/0x5468f1ef51f05f4d5bcf8c21964781a1045fd5a2f8ded969b93286c18a5a7f79

The problem arose because the transaction was carried out by smart contracts

I am very worried about what all my savings are.

Send a ticket to support CEX (440011) but I have not had any solution.


What I can do? I lost my savings?


user CEX ID: up105894009

[CEX]

Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

[nassus]

Hello, I have the same problem.
My transaction id is: 0xA415Fda2c0b56FcfC916AC6591EA5Ca6A21747a2

My Cex id is: up114923902

Is there any way to solve this?

Thanks.

[sergeantstogie]

Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

I also am having this same problem. If you could please look into the issue as soon as possible I would greatly appreciate it.

cex.io id: up111404182

transaction id: 0x6a8f94413aaa3660ec954fe662d7bc73066f6d4a05e13904335f3115478450b0

Thank you very much for your assistance in this matter!

[CEX]

Hello, I have the same problem.
My transaction id is: 0xA415Fda2c0b56FcfC916AC6591EA5Ca6A21747a2

My Cex id is: up114923902

Is there any way to solve this?

Thanks.

We will deliver the issue to the concerned department. Still, would like to warn you that if it the issue with smart contracts, it will take some time to resolve.

[CEX]

Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

I also am having this same problem. If you could please look into the issue as soon as possible I would greatly appreciate it.

cex.io id: up111404182

transaction id: 0x6a8f94413aaa3660ec954fe662d7bc73066f6d4a05e13904335f3115478450b0

Thank you very much for your assistance in this matter!

We will deliver the issue to the concerned department. Still, its resolution may take some time. We hope for your understanding of the matter.

[nassus]

I'm pretty sure it's a smart contract problem. Any ETA on this matter? (1,3 months?)

Thanks.

[CEX]

Hello, I have the same problem.
My transaction id is: 0xA415Fda2c0b56FcfC916AC6591EA5Ca6A21747a2

My Cex id is: up114923902

Is there any way to solve this?

Thanks.

Your case was added to the compensation sheet. The tech team will need to process it manually, so it still may take some time. It may take around 2 weeks.

[nassus]

Ok, thank you!

[clystian]

Excuse me, I'm here reading about smart contract but, I already transfer, how i can see the balance you are administrators account that money is in your wallet

https://etherscan.io/address/0xd723c1e0351fff4ff7603d419683c12196641242

https://etherscan.io/tx/0xa22bb03ae31dcb788166fc22b0589bba25c66b5ffa6108fbd41aae27667424bf

account CEX.IO ETH 0xD723C1E0351Fff4fF7603d419683C12196641242

[ercanu]

Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

I think, I also have the same smart contract problem. Could you please look into the issue as soon as possible.

cex.io id: up115004024

transaction id: 0x90bf8dbe8a6751eccaaed885ac351ea9999d7cca05273257a9843503f35238f3

Thanks!

[pietertje]

Hi All,

has your problem already been solved?
I've exactly the same problem. Hope they will solve it ASAP.

Transaction ID: 0x56b7ce001a4315ba116441641dd1b0295d038868a1d87b70131854f3e1e8f687
Cex.io ETH adress: 0xf53633760033bf806da5700f62b70e651532ceb7

Thanks for your response!

[ibox]

Hi,

I have the same problem, really weird CEX.io has to process ETH internal transactions manually...
Could you please take a look into it?

ticket #615019

PS: I also have ticket #531597 pending since 6 months if you can take a look? 

Kind regards

[FELIPETORREALBA]

Hi,


I've exactly the same problem with 0.993 ETH. I´ll really appreciate your help!!

Transaction ID: 0xe83966a954d84fff1182e5251357c9e91a4bf36d8bd13702180cce40b2db1951
0xe83966a954d84fff1182e5251357c9e91a4bf36d8bd13702180cce40b2db1951

Cex.io ETH adress: 0xaf4d7c0d8a835cfb9afe68a9e428c6b379e3f5b0
https://etherscan.io/address/0xaf4d7c0d8a835cfb9afe68a9e428c6b379e3f5b0

User ID: up111285674

Thanks for your response!
Regards.

[D0nMark]

Same problem. 3 days ago I withdrawal ETH from my Bitstamp account to my CEX account, but still no ETH in my CEX account. Already opened a ticket, but no reply from the support of CEX. Only automated messages.

txid:
0xc9a2f70ac45b2ea8bf2b9942a53fda01ce1a79a7c2a86f1dc4a094ce4655f63d

userid: up112659693

@CEX: Please can you manually deposit my ETH?

[CEX]

Excuse me, I'm here reading about smart contract but, I already transfer, how i can see the balance you are administrators account that money is in your wallet

https://etherscan.io/address/0xd723c1e0351fff4ff7603d419683c12196641242

https://etherscan.io/tx/0xa22bb03ae31dcb788166fc22b0589bba25c66b5ffa6108fbd41aae27667424bf

account CEX.IO ETH 0xD723C1E0351Fff4fF7603d419683C12196641242

Kindly tell us your user ID or support ticket number.

[CEX]

Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

I think, I also have the same smart contract problem. Could you please look into the issue as soon as possible.

cex.io id: up115004024

transaction id: 0x90bf8dbe8a6751eccaaed885ac351ea9999d7cca05273257a9843503f35238f3

Thanks!

Your issue was escalated.

[CEX]

Hi All,

has your problem already been solved?
I've exactly the same problem. Hope they will solve it ASAP.

Transaction ID: 0x56b7ce001a4315ba116441641dd1b0295d038868a1d87b70131854f3e1e8f687
Cex.io ETH adress: 0xf53633760033bf806da5700f62b70e651532ceb7

Thanks for your response!

Kindly tell us your user ID or support ticket number.

[CEX]

Hi,

I have the same problem, really weird CEX.io has to process ETH internal transactions manually...
Could you please take a look into it?

ticket #615019

PS: I also have ticket #531597 pending since 6 months if you can take a look? 

Kind regards

Your case was escalated to the responsible department.

[CEX]

Same problem. 3 days ago I withdrawal ETH from my Bitstamp account to my CEX account, but still no ETH in my CEX account. Already opened a ticket, but no reply from the support of CEX. Only automated messages.

txid:
0xc9a2f70ac45b2ea8bf2b9942a53fda01ce1a79a7c2a86f1dc4a094ce4655f63d

userid: up112659693

@CEX: Please can you manually deposit my ETH?

Your case was escalated to the responsible department.