BITCASINO MADE ME WHOLE

[RHavar]

@peterpanbtcman Is this true?

The customer played high volatility slots with very high stakes varying from m฿ 100 to m฿ 3,000 and unfortunately lost all his account balance.

If you lost your balance gambling, there's really nothing that can be done. I personally think casinos should never allow people to gamble while withholding a payment to prevent this very thing, but if you lose your money you can't really expect them to revert your loss (just as it would be unreasonable for them to revert a win).

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[game-protect]

@peterpanbtcman Is this true?

The customer played high volatility slots with very high stakes varying from m฿ 100 to m฿ 3,000 and unfortunately lost all his account balance.

If you lost your balance gambling, there's really nothing that can be done. I personally think casinos should never allow people to gamble while withholding a payment to prevent this very thing, but if you lose your money you can't really expect them to revert your loss (just as it would be unreasonable for them to revert a win).

The BitCasino scam has to give all his deposits back, because they are an illegal operation without a valid license and illegal casinos are not allowed by laws to keep the deposits! This is standart law.

Despite of this, if they unjustifiably denied to process the withdrawal requests and he continued to play and lost the balance, then they have to compensate his account balance! This is standart law.

And they unjustifiably denied to process the account balance, because if they are bound to KYC/AML laws, then they have to check the identity when the deposit reaches a certain amount.

The alleged license mBetSolutions N.V. claims to operate under has no legal basis and this means that bitcasino.io operates illegal and illegal operators can not have valid terms and conditions!

Curacao license scam 1668/JAZ, sub-licenses have no legal basis!

Curacao licensing scam operators | Please add all gaming sites here!

Therefore their claim that they have the right to enforce KYC proceedings is baseless! And even if they would have somehow the right to enforce KYC, I can inform you that it is against Curacao law to let you deposit whatever amount without any verification and when you want to withdraw, suddenly deny your withdrawal request based on KYC -> Absolute nonsense and against all existing law!

You should also know that Tim Heath already embezzled money as manager at Muchos Poker: BitCasino scam

I'm not sure why you keep posting all this nonsense? The contact details of the Curacao gaming board are here: http://www.lacarga.org/GCB/    You should be able to clear up your misunderstanding in a few minutes.

What has the Curacao gaming board to do with online games of chance?

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Hey "investments specialist" cmon, how can you not know that in cases like this operators ask for KYC not for fun but because they are legally obligated to do so?? Every government that issues gambling licenses has some kind of AML/KYC procedure & regulation integrated in the license when amounts go over specific thresholds or there is reason to suspect fraudulent behaviour (again, in our example not being able to response from registered email and accessing the casino from different device/id would looks suspicious right?)

http://www.igamingbusiness.com/directory/curacao-e-gaming
https://www.trulioo.com/blog/bitcoin-regulation/

1) If they are legally obligated to ask for KYC, then they are also legally obligated when the deposit reaches a certain amount!

Why do BitCasino habitually breach this legally obligation? Because there is none?

2) Please show us BitCasino's license issued by the Government of Curacao?

3) Where are the regulations stated BitCasino has to follow?

TwitchySeal already asked, but the BitCasino scam is not able to show it! Hence, they follow fantasy regulations to defraud the customers.

players are obviously well within their rights to go to our regulator if they prefer.

Cheers,
Bitcasino.io

Is there any record of a player going to your regulator (curacao) and getting any sort of decision...or even response?  (not just for your site, for any site they license)

Is there any public record of the actual regulations you have agreed to follow?  Are there any that are put in place to protect players?

From what I can tell, Curacao basically requires a fee to be paid in exchange for a "license" - which allows you to open a bank account.  I've never heard of them even once step in to protect a player.  I have seen casinos use the excuse "we have to keep your money/see your ID because of our regulators..." plenty of times though. (Obv I don't buy it)

[game-protect]

"Every government that issues gambling licenses has some kind of AML/KYC procedure & regulation integrated in the license when amounts go over specific thresholds or there is reason to suspect fraudulent behaviour"

From their response i gathered that different device was used and from different location and you couldn't access your registered email. If i were you i'd be really happy if my casino provider refuses to pay out like this. looks like really big chance that someone just got access to my account and tries to take the money. wouldn't you agree? when when you don't agree with this i cannot see any justification for the scam accusation, at MOST it's just uncomfortable customer journey as they actually havent broke any laws or terms and conditions? if the right to kyc clients was included into terms and conditions and you accepted those terms by registering and playing?

1) Please explain the fraudulent part if the account was empty and a new IP and device logs in and make deposits?

2) The account was empty! What money exactly did someone try to take? The money someone deposited and won?

3) An illegal operation like BitCasino of course broke laws!

4) Illegal operations like BitCasino have no terms and conditions and he can not agree to juridical not valid ToS. Yes he can agree, but it is juridical not valid!

[game-protect]

Posting a players real name and account balance is a MAJOR breach of your gaming license

Have you seen their license certificate? Because the seal status is not to be accepted as valid license certificate!

Did you register an account at certria.com and have seen their license certificate?

[game-protect]

Quoted for the record, so everyone can see that BitCasino denied to process his 100 BTC after he went public:

In regard to the honeyhoney1 account post from above, here are the facts of the case.

Account opened on 22nd of June, 2016.
Unverified account.

24th of June deposit of ฿ 8, winning on slots and a withdrawal of ฿ 80 - withdrawal paid within 2 minutes of being requested - customer very happy!
  
The withdrawal was requested using the same IP address and device, that was used during the signup process, so no red flags.

Within hours of the initial withdrawal being processed, the customer logged in from a different location (different IP), a different device and made 3 deposits, winning on slots games and started making multiple withdrawals.

Due to the withdrawals coming from a different device and location, it immediately raised a red flag for our team, whereby we naturally followed the KYC procedure outlined in our terms and conditions. This is done to protect our customer’s funds from any fraudulent activities or hackers. This is in our T&C and is a standard procedure we follow to ensure customer safety as per 3.11 and 5.4 in https://bitcasino.io/about/terms-and-conditions.

Regarding the communication and transparency from Bitcasino side.

The KYC email that customer states to have never received, ’it was sent to the email address registered on the account honeyhoney1 on the 25th of June, 2016.

After sending the email, the customer spoke to our support agent via our live- chat. During the live chat conversation, the customer expressed concerns about sending documents to a “random” bitcoin casino. Also, he informed Bitcasino that he wouldn’t be able to access that email due to server issues.

Bitcasino provided an alternative to the customer, guiding him to our onsite upload functionality. Whilst the customer was talking to our support agent a driver licence was uploaded (front side only). The driver’s licence uploaded was not approved by our quality and assurance department as it was obviously fake and didn’t match his geo-location, which raised doubts about to whom we were actually talking.

Bitcasino repeatedly requested the customer to upload the front and back side of the identity document and the utility bill for geo-location verification.

The requested withdrawals were then placed back on customers Bitcasino account until the player had satisfied this request and we had verified that it was the actual player. 3 hours after the live chat, the customer had still not uploaded any further documents and decided to start playing instead.

The customer played high volatility slots with very high stakes varying from m฿ 100 to m฿ 3,000 and unfortunately lost all his account balance.

In essence, we have not broken our terms and conditions in regards to your claims, especially given the fact that no funds have been confiscated or misplaced. Most importantly in this whole case, the uploaded documents were not in the players name therefore we did not know who is in control of that account.  If he had uploaded his real documents, his withdrawal would have been processed within 2 minutes like everyone else's.

Bitcasino Team

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I will gladly compensate 20% of the funds I am due from bitcasino upon payment for their help

I wait for your announced 20% for my help to get your 100 BTC processed, gentleman.

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The customer played high volatility slots with very high stakes varying from m฿ 100 to m฿ 3,000 and unfortunately lost all his account balance.

If you lost your balance gambling, there's really nothing that can be done. I personally think casinos should never allow people to gamble while withholding a payment to prevent this very thing, but if you lose your money you can't really expect them to revert your loss (just as it would be unreasonable for them to revert a win).

Your assessment is far away from the reality!

Tim and the team made me whole on the discrepancy - like I said they are not a scam shop - it was just a miscommunication

[game-protect]

Quoted for the record:

I will gladly compensate 20% of the funds I am due from bitcasino upon payment for their help

Can you please repost this and format it properly.

It seems like you added double spaces every word and its very difficult to read. Did you repost this from somewhere is that why the formatting is off?

All I know is that people in the past complained about Bitcasino for practices such as this and it would of been best to avoid the casino at all costs.

[game-protect]

The issue which was dealt with directly between Bitcasino and myself has now appeared on the forum user game-protect’s own site (https://game-protect.com/bitcasino-scam/) which he links to the thread.

It’s important to be aware that he is taking advantage of my concern to defame Bitcasino.io, saying that they scammed me, which is simply not true

On his website and in the thread, he is trying to make me pay him for “services provided” which he had no part in with regards to a resolution, I have contacted him personally to remove the article referencing myself and what he has from his website as it is fraudulent and taken out-of-context, thus misappropriating my statements for personal gain.

peterpanbtcman is doubtless one of the biggest clown I have met so far!

He has been trying since 1,5 years to get his unjustifiably lost 100 Bitcoin from the publicly proven Bitcasino scam what you can read here: Bitcasino scam

Unjustifiably withhold 100 Bitcoin for 1,5 years is the criminal offense of embezzlement! No idea why this clown claims I would use this info to defame Bitcasino?

Despite of this, Game Protect has sufficient info and documents confirming that Curacao sub-licenses have no legal basis and the Bitcasino and Sportsbet scam articles exist since over 1 year! While 100 Bitcoin are indeed a huge amount for a single player, it is nothing compared to the 1000s of Bitcoin Bitcasino has taken illegally over the past 5 years!

After 1,5 years unsuccessfully trying to get his 100 Bitcoin processed and nonsense responses from Bitcasino, he publicised his issue in this thread and offered 20% for helping him to get his 100 Bitcoin:

I will gladly compensate 20% of the funds I am due from bitcasino upon payment for their help

You can read the nonsense of the other posters in this thread like he can not do anything.

Bitcasino posted in this thread and persited that they do not owe him anything and that they acted in accordance to their terms and conditions.

Jonathan posted in this thread that Tim is now a criminal publicizing his real name and some other things, e.g. email conversations with Skrill.

After my legal assessment of the case and that Bitcasino has to process his 100 Bitcoin based on Curacao laws, he received it.

Now comes Peter Pan's shady part:

He deleted all his posts and escaped!

Unfortunately he forgot that I already downloaded his document with the whole case and the transactions he made to the illegal Bitcasino. This is great info for the Public Prosecutor in Curacao and civil claim court cases.

I meanwhile offered him to let a court decide if I have the right to get the 20% he publicly offered for my help.

[game-protect]

Quoted for the record:

@peterpanbtcman Is this true?

The customer played high volatility slots with very high stakes varying from m฿ 100 to m฿ 3,000 and unfortunately lost all his account balance.

If you lost your balance gambling, there's really nothing that can be done. I personally think casinos should never allow people to gamble while withholding a payment to prevent this very thing, but if you lose your money you can't really expect them to revert your loss (just as it would be unreasonable for them to revert a win).