Bitcoin Forum
September 23, 2018, 03:42:35 AM *
News: ♦♦ New info! Bitcoin Core users absolutely must upgrade to previously-announced 0.16.3 [Torrent]. All Bitcoin users should temporarily trust confirmations slightly less. More info.
 
   Home   Help Search Donate Login Register  
Pages: [1]
  Print  
Author Topic: SIMPLEX.com is a fraud company. You have been warned.  (Read 71 times)
muneer2908
Newbie
*
Offline Offline

Activity: 1
Merit: 0


View Profile
December 15, 2017, 05:09:17 AM
 #1

Hi,

I am writing this to make everyone aware of this SCAM known as Simplex.com.

Many of us try to buy bitcoin using credit cards. The platforms we buy on (e.g. bitcoin.com, changelly.com, etc) have partnered with SIMPLEX.com to process the credit card payments.

You will make the payment and that is the End of The Story. You will keep waiting for your bitcoins but they will never be delivered.

If you talk to the platform support (bitcoin.com, changelly.com, etc), they will simply say that Credit Card payments are processed by Simplex.com and you should contact simplex support. They wont take any responsibility whatsoever.

When you will contact the simplex.com support, they will tell you that your payment has been approved and rest assured your bitcoins would be delivered soon.

and that is it. they will just keep repeating that until the End of Times. There is no way you can do anything about it.

So before buying bitcoins using credit card, please make sure, its not simplex.com which is going to process the payment ultimately. You will loose your money 101%.

You have been warned. Save your hard earned money.

Thanks.
1537674155
Hero Member
*
Offline Offline

Posts: 1537674155

View Profile Personal Message (Offline)

Ignore
1537674155
Reply with quote  #2

1537674155
Report to moderator
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1537674155
Hero Member
*
Offline Offline

Posts: 1537674155

View Profile Personal Message (Offline)

Ignore
1537674155
Reply with quote  #2

1537674155
Report to moderator
CryptoBry
Sr. Member
****
Offline Offline

Activity: 518
Merit: 274


RISE WITH RAYS FOR THE FUTURE


View Profile WWW
December 15, 2017, 05:24:13 AM
 #2

Thanks for this warning as this can indeed save many possible victims of this scamming site. Lately, especially now that we are in the holiday season, scam artists are having a field day and majority of the online scammers are now taking advantage of the cryptocurrency craze. We have to be careful and not allow anyone to fool us though sometimes it can be hard because somehow somewhere we still have to trust people online -- people we never meet personally. Maybe we should really harness the power of the blockchain in the conduct of this business and hope there can be an infrastructure for this concern.

          ▗▟█████▙▖                   ▗▟█████▙▖
          █████████ ▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄ █████████
          █████████ ▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀ █████████
           ▀▜███▛▀               ▄▄▀▀  ▀▜███▛▀
           ▋  ▄▖             ▄▄▀▀         ▄▖
          ▋   █▌         ▄▄▀▀             █▌  ▋
         ▋    █▌     ▄▄▀▀                 █▌   ▋
        ▋     █▌ ▄▄▀▀                     █▌    ▋
       ▋    ▄ █▌▝                         █▌     ▋
▗▟█████▙▖ ▀▀  ▀▘                          ▀▘    ▗▟█████▙▖
█████████   ▟███▙ ▆▆▆▆▆▆▆▆▆▆▆▆▆▆▆▆▆▆▆▆▆ ▟███▙   █████████
█████████   ▜███▛ ▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔ ▜███▛   █████████
▝▜█████▛▘     █▌ ▝▀█▄▖                    ▋  ▄▄ ▝▜█████▛▘
       ▋      █▌    ▝▀█▄▖               ▄ ▋ ▀    ▋
        ▋     █▌       ▝▀█▄▖        ▄▄▀▀  ▋     ▋
         ▋    █▌          ▝▀█▄▖ ▄▄▀▀      ▋    ▋
          ▋   █▌           ▄▄▝▀█▄▖        ▋   ▋
           ▋  █▌       ▄▄▀▀     ▝▀█▄▖     ▋  ▋
           ▗▄▄▄▄▄▖ ▄▄▀▀            ▝▀█ ▗▄▄▄▄▄▖
          ▟███████▙                   ▟███████▙
          █████████ ▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀ █████████
          ▝▜█████▛▘                   ▝▜█████▛▘
.
.
.
Slow death
Hero Member
*****
Offline Offline

Activity: 952
Merit: 613



View Profile
December 15, 2017, 01:46:18 PM
 #3

after reading this post, I went to consult doctor knows everything (google) and I found many comments from people who are complaining about the bad services provided by simplex.com. Some comments are very sad



" Are people getting their money back …
Are people getting their money back from this?

I'm another one of the people who's had his money taken from my account without any delivery of Bitcoin. It's been 19 hours since the funds left my account and I can't get as much as a response from Simplex.

I'm now getting concerned as to whether I'm going to get my money back at all. Since Simplex do not respond can somebody confirm that any of these problems are actually being resolved. Are you getting Bitcoin/refunds? How long is it taking? Do you get anything other than automated responses?

One star is too many for a service that has caused this much stress and uncertainty.

Edit: I've now seen that Simplex have closed my service ticket and marked it as resolved. Nothing has been resolved. I'm still waiting for communication and for delivery of my Bitcoin. I'm now concerned that nobody is even looking into this as the ticket is closed.

Simplex payment ID: b8425a9c-a6d0-4497-9c90-d54bedf52222 "



This is just another person dissatisfied with the services provided by simplex.com, if they click on the link that many people are in the same situation


we still have to trust people online -- people we never meet personally.

And adding the fact that many websites operate without licenses, without physical office... makes our problem even greater, because we do not know where the office is located to solve our problem as soon as possible.


P2Pfinder
Full Member
***
Offline Offline

Activity: 261
Merit: 109



View Profile
December 15, 2017, 01:50:30 PM
 #4

Damn! They turn all into a scam, seems clear.
zigmo786
Newbie
*
Offline Offline

Activity: 4
Merit: 0


View Profile
December 16, 2017, 05:43:58 AM
 #5

Yes It is a scam.. My 2700$ stucked there

I have shared screenshots here https://forum.bitcoin.com/scam-accusations/simplex-com-is-scam-stay-away-t61521.html


Simplex is scamming peoples. My 2700$ stuck there.. No one replies from there even

Check this link : https://www.trustpilot.com/review/simplex.com

If you are going to do transaction below 500$ they will process but larger transaction. They won't reply you even. See trustpilot.com reviews in last 24 hours. Soon they all be removed as well  :cry:


I can share docs of purchase here even. Please be-aware guys ..

My payment id's

Simplex payment ID: 8b2342a2-4884-4c38-834c-8712be2e93d6
Simplex payment ID: db4f5df7-de09-4d78-87e6-d7633aa99ed2

For one transaction of 750$ i didn't even received ID from them but money got deducted. They don't reply at all
Sarah Kinney
Newbie
*
Offline Offline

Activity: 6
Merit: 0


View Profile
December 17, 2017, 10:22:51 AM
 #6

Hello,

My name is Sarah and I am the Head of Customer Relations at Simplex.

I understand your frustration and will do my best to help you out.

First, I would like to assure you that Simplex is not a scam. We are a fully licensed financial institute in the EU, and take extreme measures to ensure the safety of all the transactions that are sent to us.

Kindly send me your payment ID so I could take a closer look and handle the issue personally: sarah@simplex.com

Sincerely,
Sarah Kinney
Head of Customer Relations
Simplex
warningsigns
Hero Member
*****
Offline Offline

Activity: 896
Merit: 1082


View Profile
December 17, 2017, 10:50:30 AM
 #7

That’s a very atypical and rare approach to resolving open issues and problems here. Most exchanges give their customers the silent treatment and rarely take the time to offer support on this site. Thanks Sarah, this is a welcome change to the usual pattern of events here. Most exchanges and payment processors show little to no consideration for their customers’ plight and leave them wondering and worrying for days and weeks and even indefinitely.

I hope the above issues will be resolved genuinely and that there will be a positive outcome to report here for a change.

SpecialKev
Newbie
*
Offline Offline

Activity: 1
Merit: 0


View Profile
January 04, 2018, 07:53:46 PM
 #8

Hello everyone.  Did Sarah Kinney resolve anyone's issues?  I also am having an issue.
Sarah Kinney
Newbie
*
Offline Offline

Activity: 6
Merit: 0


View Profile
January 31, 2018, 12:03:50 PM
 #9

Hi,
It's Sarah here.

Our dedicated support specialists will be more than happy to help you in any case!
Kindly contact our 24/7 support team at: support@simplex.com, or contact me directly at: sarah@simplex.com

You will receive a quick response, but in the meantime, check out our FAQ's at: https://simplex.com/faq

Thank you!

Sarah Kinney
Head of Customer Relations
Simplex
Pages: [1]
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!