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Author Topic: mtgox not stole my money.  (Read 2549 times)
valdam
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July 04, 2011, 12:08:49 PM
 #1

I ordered a withdraw at 27 June 2011 06:38:36 AM GMT
money did not come to this day.
This is more than a few hours that promised at the beginning (27 jun).
This is more than 3 days, which promised to support (30 jun).
Quote from: MtGox.com Team
It seems like liberty reserve is having a delay on the withdraw and could take up to 3 days for your funds to show on your account balance.
This is more than 5 days, who promised to publicly (Jun-30 21:28).
To be precise 7 days!!!!  


mtgox Stop lying! and bring back my $344 to LibertyReserve

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sublimnl
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July 04, 2011, 12:41:27 PM
 #2

My suggestion is to always see it as business days - thus shaving off 2 days on most of those time spans you mention- and keep in mind in the U.S. it's a holiday - I know that doesn't mean anything to anyone else in the world, but if LR is run here then it affects you as well.
kokjo
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July 04, 2011, 12:46:40 PM
 #3

https://mtgox.zendesk.com/entries/20239036-important-notice-libertyreserve-delays

"The whole problem with the world is that fools and fanatics are always so certain of themselves and wiser people so full of doubts." -Bertrand Russell
n4l3hp
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July 04, 2011, 01:28:45 PM
 #4

Same here, I withdraw $85 4 days ago for my mining operation costs and I haven't received my funds yet. I can only use LR since their bank transfer option are only for the US and Europe. Tradehill's LR volume is low so i'm not sure I can use them regularly and their international bank transfer fee is outrageous ($45), not a viable option for a small miner like me. If I use webmoney.nz as a currency exchanger from LR to my bank is only 3% ($10 minimum).

It seems that because most people who buy BTC fund their accounts via Dwolla, so their Liberty Reserve account depletes rapidly. Before Dwolla was added, LR withdrawals were fast.
Vandroiy
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July 04, 2011, 01:37:58 PM
 #5

Man... I've had four-digit sums stuck in the SEPA pay-out for longer, but it arrived eventually. You're correct to be annoyed, but if anyone with money transfer issues speaks of theft after one week, we'll all go nuts.

>1 week is a reason to get annoyed, yes. I also don't like the idea that they might back-date the EUR exchange to their liking. But in your case, there's no such exchange involved -- the dollars are still worth roughly the same three days later.

Yes, we frown on the sloppiness of Mt. Gox, but it's not yet time to call it theft.
valdam
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July 06, 2011, 12:37:14 PM
 #6

7 business days  - NO MONEY
kokjo
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July 06, 2011, 12:39:35 PM
 #7

7 business days  - NO MONEY
try irc with magicaltux.

"The whole problem with the world is that fools and fanatics are always so certain of themselves and wiser people so full of doubts." -Bertrand Russell
MagicalTux
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July 06, 2011, 12:41:10 PM
 #8

Hi,

Please contact us if your transfer takes more than a few days (usually 24hours max, lately we reached 3 days): there may be something wrong (LR API didn't reply, etc).

Anyway we have caught up on our LR withdraw delays today.

valdam
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July 06, 2011, 12:46:09 PM
 #9

I am writing to support.mtgox.com  (info@mtgox.com)


TICKET 5612  created at Jun-29 04:34
Mt.Gox Username: gblin5uk
Amount: 344 USD
Date/Time of transfer: Mon 27 Jun 2011 06:38:36 AM GMT
EskimoBob
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July 06, 2011, 12:53:10 PM
 #10

You are screaming here, how your money got stolen and MtGox has robbed you blind.
What happens, if your funds arrive tonight? Are you coming back here to say you are sorry and you did not get fracked and Goxed? Smiley

I waited my SEPA for 10 days minus 2 weekends. Sure, I was not happy about this. I logged in to IRC and asked about my transfer. Guess what, regardless all the hell that what was going on after the DoS attacks and database leak, MagicalTux managed to find the time and answer my questions.
It is possible, that they have weekly transfer/withdraw limits and your transfer was move to next patch. Go and ask. It’s not that hard.


While reading what I wrote, use the most friendliest and relaxing voice in your head.
BTW, Things in BTC bubble universes are getting ugly....
kokjo
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July 06, 2011, 12:55:47 PM
 #11

I am writing to support.mtgox.com  (info@mtgox.com)


TICKET 5612  created at Jun-29 04:34
Mt.Gox Username: gblin5uk
Amount: 344 USD
Date/Time of transfer: Mon 27 Jun 2011 06:38:36 AM GMT
thier support is just crap, and a pain in the ass! go ask magicaltux, on irc (freenode, #mtgox)

"The whole problem with the world is that fools and fanatics are always so certain of themselves and wiser people so full of doubts." -Bertrand Russell
MagicalTux
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July 06, 2011, 01:05:36 PM
 #12

I am writing to support.mtgox.com  (info@mtgox.com)


TICKET 5612  created at Jun-29 04:34
Mt.Gox Username: gblin5uk
Amount: 344 USD
Date/Time of transfer: Mon 27 Jun 2011 06:38:36 AM GMT

Ticket located, and answer made. Please let us know if you do not receive your funds by 01:00GMT.

valdam
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July 06, 2011, 01:08:21 PM
 #13

someone sees the irc on page https://mtgox.com/support/contact  ?  
I prefer the official channels of communication. if they do not help starting to act in public.
EskimoBob
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July 06, 2011, 01:11:49 PM
 #14

freenode server and the channel is ... #mtgox

While reading what I wrote, use the most friendliest and relaxing voice in your head.
BTW, Things in BTC bubble universes are getting ugly....
Superform
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July 06, 2011, 01:21:17 PM
 #15

gox rox

1P4pSRP6mZTt17TkEEA7aPMzKqUYGbYytn
like my post? send me some btc Smiley
valdam
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July 06, 2011, 02:11:51 PM
 #16

Money received at 14.00 GMT
Public support service is cool.
EskimoBob
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July 06, 2011, 03:00:04 PM
 #17

Priceless! LOL


While reading what I wrote, use the most friendliest and relaxing voice in your head.
BTW, Things in BTC bubble universes are getting ugly....
Jack of Diamonds
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July 06, 2011, 05:24:44 PM
 #18

I also got one of my transfers in the 4-digits at the same time as Valdam today.

Just goes to prove they send them out in batches all at once, and are not going to scam your money.

1f3gHNoBodYw1LLs3ndY0UanYB1tC0lnsBec4USeYoU9AREaCH34PBeGgAR67fx
datguywhowanders
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July 06, 2011, 05:51:11 PM
 #19

There are lots of complaints that can be made about Mt. Gox, but I honestly believe they're trying the best they can to deal with a business that became huge all at once.

MT, if I could suggest just one thing, it would be to hire a full-time PR person whose only job is to monitor IRC, forums, and email.


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kokjo
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July 06, 2011, 07:11:31 PM
 #20

MT, if I could suggest just one thing, it would be to hire a full-time PR person whose only job is to monitor IRC, forums, and email.
+1

"The whole problem with the world is that fools and fanatics are always so certain of themselves and wiser people so full of doubts." -Bertrand Russell
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