mtgox not stole my money.

[valdam]

I ordered a withdraw at 27 June 2011 06:38:36 AM GMT
money did not come to this day.
This is more than a few hours that promised at the beginning (27 jun).
This is more than 3 days, which promised to support (30 jun).

It seems like liberty reserve is having a delay on the withdraw and could take up to 3 days for your funds to show on your account balance.

This is more than 5 days, who promised to publicly (Jun-30 21:28).
To be precise 7 days!!!!  


mtgox Stop lying! and bring back my $344 to LibertyReserve

[1714006339]

1714006339

[1714006339]

1714006339

[sublimnl]

My suggestion is to always see it as business days - thus shaving off 2 days on most of those time spans you mention- and keep in mind in the U.S. it's a holiday - I know that doesn't mean anything to anyone else in the world, but if LR is run here then it affects you as well.

[kokjo]

https://mtgox.zendesk.com/entries/20239036-important-notice-libertyreserve-delays

[n4l3hp]

Same here, I withdraw $85 4 days ago for my mining operation costs and I haven't received my funds yet. I can only use LR since their bank transfer option are only for the US and Europe. Tradehill's LR volume is low so i'm not sure I can use them regularly and their international bank transfer fee is outrageous ($45), not a viable option for a small miner like me. If I use webmoney.nz as a currency exchanger from LR to my bank is only 3% ($10 minimum).

It seems that because most people who buy BTC fund their accounts via Dwolla, so their Liberty Reserve account depletes rapidly. Before Dwolla was added, LR withdrawals were fast.

[Vandroiy]

Man... I've had four-digit sums stuck in the SEPA pay-out for longer, but it arrived eventually. You're correct to be annoyed, but if anyone with money transfer issues speaks of theft after one week, we'll all go nuts.

>1 week is a reason to get annoyed, yes. I also don't like the idea that they might back-date the EUR exchange to their liking. But in your case, there's no such exchange involved -- the dollars are still worth roughly the same three days later.

Yes, we frown on the sloppiness of Mt. Gox, but it's not yet time to call it theft.

[valdam]

7 business days  - NO MONEY

[kokjo]

7 business days  - NO MONEY

try irc with magicaltux.

[MagicalTux]

Hi,

Please contact us if your transfer takes more than a few days (usually 24hours max, lately we reached 3 days): there may be something wrong (LR API didn't reply, etc).

Anyway we have caught up on our LR withdraw delays today.

[valdam]

I am writing to support.mtgox.com  (info@mtgox.com)


TICKET 5612  created at Jun-29 04:34
Mt.Gox Username: gblin5uk
Amount: 344 USD
Date/Time of transfer: Mon 27 Jun 2011 06:38:36 AM GMT

[EskimoBob]

You are screaming here, how your money got stolen and MtGox has robbed you blind.
What happens, if your funds arrive tonight? Are you coming back here to say you are sorry and you did not get fracked and Goxed?

I waited my SEPA for 10 days minus 2 weekends. Sure, I was not happy about this. I logged in to IRC and asked about my transfer. Guess what, regardless all the hell that what was going on after the DoS attacks and database leak, MagicalTux managed to find the time and answer my questions.
It is possible, that they have weekly transfer/withdraw limits and your transfer was move to next patch. Go and ask. It’s not that hard.

[kokjo]

I am writing to support.mtgox.com  (info@mtgox.com)


TICKET 5612  created at Jun-29 04:34
Mt.Gox Username: gblin5uk
Amount: 344 USD
Date/Time of transfer: Mon 27 Jun 2011 06:38:36 AM GMT

thier support is just crap, and a pain in the ass! go ask magicaltux, on irc (freenode, #mtgox)

[MagicalTux]

I am writing to support.mtgox.com  (info@mtgox.com)


TICKET 5612  created at Jun-29 04:34
Mt.Gox Username: gblin5uk
Amount: 344 USD
Date/Time of transfer: Mon 27 Jun 2011 06:38:36 AM GMT

Ticket located, and answer made. Please let us know if you do not receive your funds by 01:00GMT.

[valdam]

someone sees the irc on page https://mtgox.com/support/contact  ?  
I prefer the official channels of communication. if they do not help starting to act in public.

[EskimoBob]

freenode server and the channel is ... #mtgox

[Superform]

gox rox

[valdam]

Money received at 14.00 GMT
Public support service is cool.

[EskimoBob]

Priceless! LOL

[Jack of Diamonds]

I also got one of my transfers in the 4-digits at the same time as Valdam today.

Just goes to prove they send them out in batches all at once, and are not going to scam your money.

[datguywhowanders]

There are lots of complaints that can be made about Mt. Gox, but I honestly believe they're trying the best they can to deal with a business that became huge all at once.

MT, if I could suggest just one thing, it would be to hire a full-time PR person whose only job is to monitor IRC, forums, and email.

[kokjo]

MT, if I could suggest just one thing, it would be to hire a full-time PR person whose only job is to monitor IRC, forums, and email.

+1