[ANN][NEW][EXCHANGE] Coinhouse.eu - Fast, Solid and Safe Altcoin exchange

[Boolenatik]

Yesterday i tried to withdraw 2.5 btc and it was stated as Suspect automatically. I was trusting this site bu i'm suspecting now. Is there anyone that can withdraw after suspect status? 

Did you make a support ticket as well?
if not please do so so i can forward it to Leon.

Kind regards,
Nicolaas   

PS: all suspect tickets get a urgent flag put on them

I have just created it. I will post developments here.

Leon, we believe in you!
https://yadi.sk/i/vTRe6B8m3RKgZb

[tiberian]

Nicklass,
You promised me that Leon was working on my ticket 866, that was 1 day and 19 hour ago. Whats the progress on this? I need my BTC this has been going on for 6 days now and still no resolution!

I need an answer from Leon today.

6 days  

[DISCMAN]

same problem, 3 withdraw missing, 1,5 btc

I gave them 24 hours to solve it or my lawyer started moving things

I hope they can resolve your problem because if not you can easily direct to your lawyer to discuss and seek help yo resolve the said issues.

[zkhodr]

Hi Nicolaas,

I have been trying for days to withdraw some funds from my wallet but it keeps asking me to activate 2FA Authentication.  I get continous error when trying to enable it.  I have sent a ticket but I got a one sentence response to check the time on my phone.

Can you please let me know if this is part of a wider issue and if there is anyway to wothdraw the funds from my excahnge wallet?

[slfdr]

I have been trying for days to withdraw some funds from my wallet but it keeps asking me to activate 2FA Authentication.  I get continous error when trying to enable it.  I have sent a ticket but I got a one sentence response to check the time on my phone.

Can you please let me know if this is part of a wider issue and if there is anyway to wothdraw the funds from my excahnge wallet?

If there are problems with your phone, that could delay the process, while the 2FA code is only valid for 30 seconds.
Instead, you can use Authy app for 2FA: https://authy.com/download/
Download the Desktop version, not the phone app because you may encounter the same problem.
It's a good app, you can add multiple accounts, so you can use it for more websites as 2FA.

[ArgoCoin]

What are your key differences from other exchanges?

[slfdr]

For Coinhouse.eu team,

Please,

Ask for 2FA at login too, not just at withdrawal.
It will be more safe.
Assuming that someone enter into someone else's account, it can't withdraw without 2FA inded. But it can still provoke damage by making a sell order at an extremely low ask price with all the coins the account have.

Please, users will feel more safe and willing to keep and trade coins on your market if there is a secure way for protecting them against a potential break into their account.

I made an account on this forum just to ask for this.
I hope you will consider it.

Thank you!

[tiberian]

It has been 16 hours. It was urgent i needed that money today. Now i pray for getting my coins in anyway.

[m4nts1]

Okay.

Got my btc.

Took 1 week, but i got it.

[CALIGULAA]

Nicklass/Leon,
Guys its has been 2 days now since Leon started working on processing my ticket 866, I have waiting for 6 days now for a resolution and so far nothing has been done.

I have given you all the information you need to rectify this problem. The question is are you guys intending to solve this problem? I have things to do with my bTC and should not have to wait 6 days for a problem to be rectified and why does it take 2 days for Leon to process this ticket??

[tiberian]

Okay.

Got my btc.

Took 1 week, but i got it.

How ? I do not want to wait 1 week or more. How did you get??

[spartakus5]

i have updated the OP with a workaround for the 2FA error some people are having.

Got that from a client in our freshdesk

Hi Coinhouse team,

thank you for the help. now the 2fa has been enabled. i have set the withraw. but the status is always on "almost done". when i click on the adress  it appears "transaction not found"   here  https://blockchain.info/tx/
can you please check that ?  pls i must withraw this money very urgently.

regards

[GoodHabit]

well, there seems a problem with to many withdrawals declared "suspect" automatically.

Either the threshold to become "suspect" is to low - and then this should be addressed, and

all the withdrawals declared "suspect" should automatically pop up on the desk of a support person, and be reviewed, without the user needing to create a support ticket.

[Bitcoinguru99]

For everything fine. Thanks coinhouse.eu 

[harrytsang]

Okay, this is Ticket #1590

Here are what transactions I haven't received my money due to "duplicated address"

#7151 - 0.08256048         Received
#7146 - 0.1257635607035296  Stuck
#7142 - 0.1700755621671504  Stuck

Can you guys please fix it asap?Huh I am begging you.  I need the money.....

[harrytsang]

Okay, this is Ticket #1590

Here are what transactions I haven't received my money due to "duplicated address"

#7151 - 0.08256048         Received
#7146 - 0.1257635607035296  Stuck
#7142 - 0.1700755621671504  Stuck

Can you guys please fix it asap?Huh I am begging you.  I need the money.....

Resolved!

[Carlosgg]

Coinhouse, please, can you resolve the ticket #1564, seriously is very important. 

[harrytsang]

Okay, this is Ticket #1590

Here are what transactions I haven't received my money due to "duplicated address"

#7151 - 0.08256048         Received
#7146 - 0.1257635607035296  Stuck
#7142 - 0.1700755621671504  Stuck

Can you guys please fix it asap?Huh I am begging you.  I need the money.....

Resolved!

Hey Coinhouse, can you please check the ticket #1590 again. I am still missing the payment from transaction #7146

[tiberian]

it has been 32 hours and still suspect status. I'm waiting . My ticket number #1645.  How do you expect customers to use your site after this situation?

[Boolenatik]

These problems will be forever solved or will be solved and queries to support the writings here and on Twitter all the time? Why not take new deposits, make all payments, to fix the problem and start working normally, Why accumulate problems?