Anyone know how long it takes to get a response from hitbtc? I placed a successful transaction on the 18th of December and its still spinning thinking blockchain transaction shows as:
Address: 1FoaHdib7VgKftjXJnE8y7dm4fHrLp4MTX
Transaction hash: 1bf775667d65e933f3444750450c2e99add33c05ddd99f12185370391cb0e462
Operation ID: 79c6c8b3-163e-439c-b60f-addf648c8ce4
Date Created (UTC): 19/12/2017, 05:15:53
Date Updated (UTC): 19/12/2017, 05:15:54
looks like this
https://ibb.co/hxixzmIve heard of people with same situation waiting 30 days is this true?
I know all the exchanges are under a lot of traffic lately but how long you guys think i should wait? I was thinking of doing a youtube video on this to light some fire cause Ive got a lot of patience but i have a whole lot more youtube subscribers
probably enough to cause headaches for them but i do not want to make it worse. i do not wanna start problems as ive never had one with Hitbtc just wondering if anyone has the same issue?
One thing to note if Hitbtc reads this is you might solve a lot of these problems by updating your auto response email to tickets that says "Dear Trader,
Thank you for contacting HitBTC Support!
Your ticket has been registered with the Ticket ID #82520.
Please note that the majority of requests require research to resolve, and it can sometimes take us up to 48 hours to respond, though we make every effort to get back to you as quickly as possible and most queries are answered within 24 hours.
To provide us with additional details or updates, please reply to this e-mail or use the HitBTC Support web form under the following link:
https://hitbtc.com/supportOnce again, thank you for getting in touch.
Regards,
HitBTC Support team"
maybe change that from "up to 48hrs"
thanks everyone!