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Author Topic: Hitbtc withdrawal of BTC stuck, average response time from support?  (Read 128 times)
Leaks
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December 21, 2017, 10:49:55 PM
 #1

Anyone know how long it takes to get a response from hitbtc? I placed a successful transaction on the 18th of December and its still spinning thinking blockchain transaction shows as:

 Address: 1FoaHdib7VgKftjXJnE8y7dm4fHrLp4MTX
Transaction hash: 1bf775667d65e933f3444750450c2e99add33c05ddd99f12185370391cb0e462
Operation ID: 79c6c8b3-163e-439c-b60f-addf648c8ce4
Date Created (UTC): 19/12/2017, 05:15:53
Date Updated (UTC): 19/12/2017, 05:15:54

looks like this

https://ibb.co/hxixzm

Ive heard of people with same situation waiting 30 days is this true?
I know all the exchanges are under a lot of traffic lately but how long you guys think i should wait? I was thinking of doing a youtube video on this to light some fire cause Ive got a lot of patience but i have a whole lot more youtube subscribers  Wink probably enough to cause headaches for them but i do not want to make it worse. i do not wanna start problems as ive never had one with Hitbtc just wondering if anyone has the same issue?
One thing to note if Hitbtc reads this is you might solve a lot of these problems by updating your auto response email to tickets that says "Dear Trader,

Thank you for contacting HitBTC Support!

Your ticket has been registered with the Ticket ID #82520.

Please note that the majority of requests require research to resolve, and it can sometimes take us up to 48 hours to respond, though we make every effort to get back to you as quickly as possible and most queries are answered within 24 hours.

To provide us with additional details or updates, please reply to this e-mail or use the HitBTC Support web form under the following link: https://hitbtc.com/support

Once again, thank you for getting in touch.

Regards,
HitBTC Support team"

maybe change that from "up to 48hrs"

thanks everyone!
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December 21, 2017, 11:03:44 PM
 #2

A response? haha, keep waiting for weeks, maybe months, most exchanges are never replying to support tickets because they are having tons of them per day. Take a look over bittrex, they have an average of more than 100k tickets a day.

They freezed my account with 0.20 BTC inside and they never replied my tickets (this was on November)

Anyone know how long it takes to get a response from hitbtc? I placed a successful transaction on the 18th of

HitBTC has always had problems regarding to withdrawals, there is nothing new with that, and you need to make a little research in the forum because there is a lot of people who had this kind of issue with their money.

Quote
Ive heard of people with same situation waiting 30 days is this true?

Bad desicion, it will never be answered. I will just give you an advice, don't send more than one ticket, because they will ignore all of yours if you keep doing this.

Quote
our ticket has been registered with the Ticket ID #82520.

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Leaks
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December 21, 2017, 11:39:04 PM
 #3

A response? haha, keep waiting for weeks, maybe months, most exchanges are never replying to support tickets because they are having tons of them per day. Take a look over bittrex, they have an average of more than 100k tickets a day.

They freezed my account with 0.20 BTC inside and they never replied my tickets (this was on November)

Anyone know how long it takes to get a response from hitbtc? I placed a successful transaction on the 18th of

HitBTC has always had problems regarding to withdrawals, there is nothing new with that, and you need to make a little research in the forum because there is a lot of people who had this kind of issue with their money.

Quote
Ive heard of people with same situation waiting 30 days is this true?

Bad desicion, it will never be answered. I will just give you an advice, don't send more than one ticket, because they will ignore all of yours if you keep doing this.

Quote
our ticket has been registered with the Ticket ID #82520.


I havnt had a problem with them as of yet , you would think there would be youtube videos on the subject if so? I mean there are plenty of negative videos on other exchanges ,,it just dosnt make sense?
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December 21, 2017, 11:40:29 PM
 #4

I saw some scam accussation made to hitbtc here in the past, if somehow they allow you to cashout better stay away from their bussines.
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December 22, 2017, 12:53:20 AM
 #5

Its kinda weird if ya think about it how many complaints there are on bitcointalk and twitter but nothing on youtube yet?
im actually concerned about trying to withdraw other coins from theyre site
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December 22, 2017, 02:41:55 AM
 #6

well update i was able to withdrw xrp coins so its not my account so maybe there is a problem with btc i dunno?..ill keep everyone posted as to how and when it gets resolved. Im sure at this point in crypto its hard to run an exchange what with all the new people so im sure they will get it worked out in time.
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December 22, 2017, 05:28:48 AM
 #7

well now my btc transaction has magically disappeared from my account and is no longer in history...still no response 
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December 30, 2017, 08:37:45 AM
 #8

Hi,

Was this resolved. Mine is also stuck and no response from support
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January 12, 2018, 08:39:24 PM
 #9

Great! I guess i'm in the boat with everybody else where my withdrawal is stuck and when i look up the transaction nothing is found.

What a load of shit.
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January 12, 2018, 10:44:36 PM
 #10

HitBtc really sux, to be honest..
I wouldn't advise anybody to use them. I had to just to get VIBE.

They have terrible withdrawing fees.. $15 for a ETH transaction? Like come one..
$20-$30 on some new coins.

The site crashes like everyday, several times hah  Huh Huh Huh

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January 12, 2018, 11:23:32 PM
 #11

Your TXID above already confirmed..
What wallet you are using when withdrawing your bitcoin.. because your bitcoin address you mention above is included in the transaction so i think the withdrawal was successful and it should reflect to your wallet.. Can you recheck your wallet or where the receiving wallet and maybe there is issue in your wallet not in the withdrawal from hitbtc because as can seen the address is included in TXID and its already confirmed of almost  7,898 minutes and it should reflect to your wallet..
Its not a hitbtc issue its your wallet ..

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