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Author Topic: Mt Gox Delays - a discussion with CS  (Read 1110 times)
dlasher
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July 26, 2013, 05:12:29 PM
 #1


So, like many people, I have MtGox withdrawal's more than a month old. Contacted CS today trying to get help.


Quote
<ME> has joined the room
<MT GOX CS> has joined the room
<MT GOX CS>
Welcome to Mt.Gox Live Chat Support
<ME>
Good morning <MT GOX CS>
<MT GOX CS>
Hello
<ME>
I'm hoping you can help me.
<ME>
I have a withdrawal from 6/2x.
<ME>
still not showing up in my bank
<ME>
??
<MT GOX CS>
Checking your account,could you wait for a minute
<ME>
sure.
<ME>
I would like to withdraw more, but I'm not about to start another one, with the first one not processed.
<ME>
and with dwolla shut down, I'm running out of options. I may have to stop using Gox if I can't ever get money in our out.
<MT GOX CS>
We have already resumed wire transfers to speed up the withdrawal process in queue. When your queue comes your withdrawal will be processed and credited into your account soon.
<ME>
I'm sorry that's not an answer.
<ME>
How far back am I? How many are you doing a day? How long will it be?
<ME>
I'm 3x days out since my withdrawal
<ME>
and your page STILL says: International Wire Transfer in USD (WITHIN 1 to 2 business days - NO FEE)
<MT GOX CS>
Sorry for the delay and inconvenience caused. Your withdrawal will be processed and credited into your bank account soon.
<ME>
what does Soon mean? How far back in the queue am I?
<ME>
how many withdrawls are you processing a day?
<MT GOX CS>
Unfortunately we can not view the queue. As we are not sure about the ETA.
<MT GOX CS>
We will keep you updated , once the withdrawal is processed
<ME>
So how can you help? How can view the queue?
<ME>
Who can view the queue rather?
<MT GOX CS>
We have escalated your ticket to the banking team as priority. They will process your withdrawal with high priority
<ME>
What does that mean? That a Banking Team CS will contact me?
<MT GOX CS>
Unfortunately our banking team has no customer support. Once they keep us informed. we will update you
<ME>
So to summarize: No idea where I am in the queue, no idea how long it will be till my withdrawal is processed.
<ME>
Thank you for attempting to escalate. I hope I hear something soon
<MT GOX CS>
Thank you contacting MTGOX chat support

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sayulita
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July 28, 2013, 10:53:03 PM
 #2

Are you in the USA?
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August 01, 2013, 11:16:32 AM
 #3

I'm waiting 7weeks now for a Euro Withdrawal. Was on their chat, multiple tickets etc, they just repeat "there is a two week backlog" each time.  They also say this is a USD Withdrawal issue, despite me explaining each time Im doing a Euro transfer within the Eurozone.
Ive also PM'ed some of the Mt.Gox reps here, who ignored me.

Im kinda of surprised there isnt more noise about this, effectively you cannot withdraw funds from Mt.Gox anymore.
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August 05, 2013, 04:46:59 PM
 #4

I have been waiting for 5 weeks....I have the same reply from Mt.Gox... Angry
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August 05, 2013, 05:23:42 PM
 #5

If any of you have bank accounts in the United States, what you need to do is look at this 8000 view thread:

https://bitcointalk.org/index.php?topic=237164.0

All you have to do to get your money off of MtGox (if you have a major US bank account) is the following:

Request your withdrawal in the form of btc, instead of a wire transfer. It is the wire transfers causing the delays.

Once you have your btc, you simply escrow it with Bitcoin-Brokers who will direct buyers to make a cash deposits into your bank account of choice.

People are getting paid above MtGox for their btc. This eliminates the need to wait for a wire transfer and it eliminates the cost of the wire transfer fee.

tiptopgemdotcom
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August 06, 2013, 05:52:59 AM
 #6

I'm getting really frustrated with this too.  Mtgox needs to explain themselves.

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tiptopgemdotcom
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August 06, 2013, 05:54:53 AM
 #7

If any of you have bank accounts in the United States, what you need to do is look at this 8000 view thread:

https://bitcointalk.org/index.php?topic=237164.0

All you have to do to get your money off of MtGox (if you have a major US bank account) is the following:

Request your withdrawal in the form of btc, instead of a wire transfer. It is the wire transfers causing the delays.

Once you have your btc, you simply escrow it with Bitcoin-Brokers who will direct buyers to make a cash deposits into your bank account of choice.

People are getting paid above MtGox for their btc. This eliminates the need to wait for a wire transfer and it eliminates the cost of the wire transfer fee.



Are you talking about http://www.bitcoin-brokers.org/?

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tiptopgemdotcom
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August 06, 2013, 06:19:09 AM
 #8

Are there any Japanese citizens that could comment on this organization?

http://www.caa.go.jp/en/

Can a foreigner pursue a complaint against Mtgox in this fashion?

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sayulita
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August 06, 2013, 08:30:15 AM
 #9

If any of you have bank accounts in the United States, what you need to do is look at this 8000 view thread:

https://bitcointalk.org/index.php?topic=237164.0

All you have to do to get your money off of MtGox (if you have a major US bank account) is the following:

Request your withdrawal in the form of btc, instead of a wire transfer. It is the wire transfers causing the delays.

Once you have your btc, you simply escrow it with Bitcoin-Brokers who will direct buyers to make a cash deposits into your bank account of choice.

People are getting paid above MtGox for their btc. This eliminates the need to wait for a wire transfer and it eliminates the cost of the wire transfer fee.



Are you talking about http://www.bitcoin-brokers.org/?

Yes I am.
theswisspharmacy.com
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August 06, 2013, 08:55:56 AM
 #10

I slowly gather that this issue is affecting so many MTGOX clients or all?.
We are waiting for a payout since the 26th of June 2013, only received standard replies from MTGOX, please see our post https://bitcointalk.org/index.php?topic=268313.new#new.

We have created accounts with bitpay.com and CampBX.com now. Before I transfer Bitcoins to one of them, can anyone tell us something about them? Do they pay half way on time?
tiptopgemdotcom
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August 07, 2013, 12:16:33 PM
 #11

Anyone been paid out recently?

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joesmoe2012
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August 07, 2013, 01:10:52 PM
 #12

Anyone been paid out recently?

Not me, been waiting since June 17th.

ronaldlee0917
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August 10, 2013, 05:21:22 AM
 #13

Are there any Japanese citizens that could comment on this organization?

http://www.caa.go.jp/en/

Can a foreigner pursue a complaint against Mtgox in this fashion?
Please read this post : https://bitcointalk.org/index.php?topic=179586.msg2896556#msg2896556
FSA and SEC are two regulatory bodies that have the power to take down MtGox, you may file a complaint to them.

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