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Author Topic: Has anyone ever requested but has or has not got back a refund from Avalon?  (Read 1240 times)
mybtc2020
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July 28, 2013, 02:27:56 PM
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If anyone doesn't like Bitsyncom's terms, it looks like contrary to their original messaging, they are allowing full refunds.
You just need to create a support ticket and put "REFUND" as the type of the ticket.

So far as I know... no one has taken them up on this offer even though some folks have been complaining about the shipment delays for months.

If you are feeling like you need to hedge... you can order the batch of chips and hope they arrive together.

If they don't arrive in your "window" of opportunity, submit a refund request.
Worst case, they either give back your BTC, or they escalate your order.... my guess would be the former.

I guess worst worst case is they don't ship your chips and they don't refund your BTC... but I don't think they could withstand the negative fallout of that option.
Just make sure to order from a wallet you control and can validate.

Has anyone ever requested and got back a refund from Avalon?

we opened refunding option for batch #3 order since it is quite delayed, batch 2 is shipping and should be finished shipping in the end of the month, then batch #3 is to start right after, we are not refunding chip orders since the coins gets sold and is used to pay for chip order at foundry, canceling is not really possible.

but essentially we put in order for chips every week, by early July the chips that were ordered when we opened orders should be out the door by then.

I requested refund for two batch#3 units (Order #6213, #5787) and one batch#2 unit (order #2633, which you promised in email to refund in MARCH, because the B2 order was placed late due to AVALON website mistake, so the money was not used to pay for order since it was not placed successfully), just wonder when will you refund my BTC?

And is there anyone in the same situation as I am?
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mybtc2020
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August 05, 2013, 09:55:11 AM
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is there anyone in the same situation as I am?
franky1
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August 05, 2013, 11:21:03 AM
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from what i remember of reading the subforum to do with mining hardware.

bitsyncom updated his support system and said that anyone without replies after x date should repost a new support ticket. the other option is to find his username profile and send a private message to check up on the refund status giving him the march date in which he promised a refund etc

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August 05, 2013, 02:21:59 PM
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There is only ONE person who has received a refund so far. Everyone else filled out the Google docs form and got back nothing. No one has heard from Yifu regarding the current status of refunds.
OP, if your store status is not 'Refund processing' for your B3 units, you are probably going to get shipping notifications soon...
cmdbill
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August 05, 2013, 06:09:47 PM
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+1
mybtc2020
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August 06, 2013, 01:14:47 AM
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There is only ONE person who has received a refund so far. Everyone else filled out the Google docs form and got back nothing. No one has heard from Yifu regarding the current status of refunds.
OP, if your store status is not 'Refund processing' for your B3 units, you are probably going to get shipping notifications soon...
thank u very much.i filled out the Google docs form.and my store status is  'Refund processing' for  B3 units.and yifu.guo promised to refund (Order #2633 ,#6213, #5787)at email.but i still not recieve my btc.i need use my btc.

And is there anyone in the same situation as I am?
jspielberg
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August 06, 2013, 01:18:40 AM
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There is only ONE person who has received a refund so far. Everyone else filled out the Google docs form and got back nothing. No one has heard from Yifu regarding the current status of refunds.
OP, if your store status is not 'Refund processing' for your B3 units, you are probably going to get shipping notifications soon...
thank u very much.i filled out the Google docs form.and my store status is  'Refund processing' for  B3 units.and yifu.guo promised to refund (Order #2633 ,#6213, #5787)at email.but i still not recieve my btc.i need use my btc.

And is there anyone in the same situation as I am?

Dude... everyone is in the same situation as you.

And no... we don't know when the refunds are coming.

Yes... we believe the refunds will come just like the chips will eventually come... all in good time.

Apparently yifu wants us to hug our mothers in the meantime.

mybtc2020
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August 08, 2013, 05:20:53 AM
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+1
mybtc2020
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August 17, 2013, 04:58:06 AM
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+1
Bicknellski
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August 17, 2013, 06:29:57 AM
 #10

Get a lawyer fired up.

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btcsql
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August 17, 2013, 03:57:34 PM
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I have tried to handle this amicably, but this is getting to be quite unacceptable. I want my refund, Yifu. To us peasants, 75 bitcoin is a LOT of money. The lack of updates on the refund is absolutely unacceptable, it would take a simple 5 minutes for you to come on here and write up a post about when we can expect our money back.
mik3
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August 17, 2013, 05:25:30 PM
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 Cry Cry Cry Cry Cry Cry  how hard is it to send us the refunds..... a few mouse clicks...what is the hold up.
mybtc2020
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August 19, 2013, 08:27:25 AM
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+ Angry
mybtc2020
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August 20, 2013, 01:49:46 PM
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+1
Bicknellski
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August 20, 2013, 03:33:06 PM
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Get some legal help... this might start getting really ugly.

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mybtc2020
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August 23, 2013, 02:27:52 PM
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 Sad+1
mybtc2020
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September 16, 2013, 12:05:48 PM
 #17

It is glad to tell everyone that AVALON has refunded me for BATCH #3 on 23rd of August.

But AVALON still did NOT refund me for BATCH #2 as it promised me via email. (My BATCH #2 order was failed due to AVALON website mistake).

I sincerely hope that AVALON would do the right thing and gain back customer's trust.

And wish everyone get what you want, no matter ASIC or refund.
mybtc2020
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September 17, 2013, 07:56:26 AM
 #18

AVALON still did NOT refund me for BATCH #2 as it promised me via email. (My BATCH #2 order was failed due to AVALON website mistake).
mybtc2020
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September 22, 2013, 09:46:08 AM
 #19

AVALON still did NOT refund me for BATCH #2 as it promised me via email. (My BATCH #2 order was failed due to AVALON website mistake).
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