So after 4 deposits summing up 0.5 BTC in total, I was able to win some and thought of withdrawing 0.2. I made that withdrawal in an impression that it will be processed immediately but it won't.
1. Immediately I clicked withdraw (Dec 25, 2017; 04.00am UTC), I will get an email telling me that it can take upto 24 hours due to security reasons. I didn't like that and I wrote an email complaining.
2. I get a reply shortly that their automatic withdrawal system has an issue and all withdrawals are being processed manually. It usually takes less but it can take up to 24 hours.
3. 24 hours passed and nothing happened. I contacted them again asking what is happening.
4. They will reply and eventually say that they have made their payment team aware and they are trying to solve the issue
5. 36 hours gone, I contact them again.
6. They reply me same payment team awareness message.
7. Now no reply from last 12 hours.
I am not here to tarnish there reputation but when you say 24 hours, it should be done in 24 hours or it is called a lie.
I am sorry but their business lacks basic integrity which is to keep their words. Adding further, they will not answer to emails. These people are sick.
Screenshot link:
http://prntscr.com/hsp40f
