cex.io missing eth deposit problem

[drifts19]

6 days and 1 hours ago I sent 12 ETH from my Bitstamp account to CEX.IO account.

I contacted support dozens of times but received no solid answer so far.

latest answer was below :

Dear upXXXXXX ,

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

I am very unhappy for this issue and would like know your advices ?

Regards,

[harizen]

6 days and 1 hours ago I sent 12 ETH from my Bitstamp account to CEX.IO account.

I contacted support dozens of times but received no solid answer so far.

latest answer was below :

Dear upXXXXXX ,

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

I am very unhappy for this issue and would like know your advices ?

Regards,

6 days?? That was a long waiting time for deposits. I can't imagined how frustrated your are now. 12 ETH is not a joke amount.

There is no advices from us that can keep you calm right now because it's on the hand of CEX.IO when they will fixed your issue. Well hopefully you still have that patience because no matter how angry we are here, we can't do nothing about it. Spamming tickets may help although there is chances that you can get the same response from them.

#hopingforthebest

[drifts19]

https://imgur.com/a/lpATi

As shown in image above ; I see 12 ETH on wallet of CEX.IO ; but not in CEX.IO itself ?

I start to believe CEX.IO is scam...

now it is 6 days 2 hrs ago... It was before Christmas 

[russelluk]

Hi - I can sympathize with your concern. I am having huge issues with a number of exchanges in trying to get my money off them to a Bank account. However I can say that while CEX.io is slow and the support system appears to not work they are the only exchange that so far has actually paid out money to my Bank account. Coinbase and Kraken have been far more problematic.

[CEX]

The issue may be connected with the smart contracts that are not supported on the website. Kindly provide us with your user ID or support ticket number and we will try to escalate the issue to the concerned department.

[drifts19]

The issue may be connected with the smart contracts that are not supported on the website. Kindly provide us with your user ID or support ticket number and we will try to escalate the issue to the concerned department.

USER ID : up113931641

tickets : 559195 , 560795 , 574838

regards,

[drifts19]

The issue may be connected with the smart contracts that are not supported on the website. Kindly provide us with your user ID or support ticket number and we will try to escalate the issue to the concerned department.

any news ? I hope I can get my 12 ETH on 2018 !

[CEX]

The case was sent to the tech team. They will look into the issue and deliver the ETH to the account balance. Still, it may take some time. Please, stay patient. The issue should be resolved soon.

[Aedil]

On 2018-01-04 @ 21:12:16 I withdraw my ETH but transaction went missing cannot be found on etherscan http://etherscan.io/tx/0x600599cbbc577fe0cd7f8b5b53073b0e9bbe372e59498a9bcd5da441bf7ae4d6 ... opened ticket but CEX is silent as always, can someone at least reply on what is going on and will I/when I receive my missing ETH ??

[pietertje]

The issue may be connected with the smart contracts that are not supported on the website. Kindly provide us with your user ID or support ticket number and we will try to escalate the issue to the concerned department.

any news ? I hope I can get my 12 ETH on 2018 !

Hi,
Have your problem been solved? I've the same problem, hope they will help us soon?!
Kind Regards, Pieter

[Aedil]

On 2018-01-04 @ 21:12:16 I withdraw my ETH but transaction went missing cannot be found on etherscan http://etherscan.io/tx/0x600599cbbc577fe0cd7f8b5b53073b0e9bbe372e59498a9bcd5da441bf7ae4d6 ... opened ticket but CEX is silent as always, can someone at least reply on what is going on and will I/when I receive my missing ETH ??

[CEX]

6 days and 1 hours ago I sent 12 ETH from my Bitstamp account to CEX.IO account.

I contacted support dozens of times but received no solid answer so far.

latest answer was below :

Dear upXXXXXX ,

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

I am very unhappy for this issue and would like know your advices ?

Regards,

6 days?? That was a long waiting time for deposits. I can't imagined how frustrated your are now. 12 ETH is not a joke amount.

There is no advices from us that can keep you calm right now because it's on the hand of CEX.IO when they will fixed your issue. Well hopefully you still have that patience because no matter how angry we are here, we can't do nothing about it. Spamming tickets may help although there is chances that you can get the same response from them.

#hopingforthebest

Kindly tell us your user ID or support ticket so that we could escalate the issue to the responsible department.

[Aedil]

Please look at my case as well ... On 2018-01-04 @ 21:12:16 I withdraw my ETH but transaction went missing cannot be found on etherscan http://etherscan.io/tx/0x600599cbbc577fe0cd7f8b5b53073b0e9bbe372e59498a9bcd5da441bf7ae4d6 ... opened ticket but CEX is silent as always, can someone at least reply on what is going on and will I/when I receive my missing ETH ?? UserID: up107782018

[alterminder]

Kindly tell us your user ID or support ticket so that we could escalate the issue to the responsible department.

Hey, I've got the same problem. It's been over a month.

Ticket: #473988
UserID: up101404978
Transaction: 0x8dca3098267a45caaf75634c070fd41219ae14a059aca7d09d20a466b1dc113f

Thank you!

[drifts19]

  it is 21 days 1 hr ago...

I missed my Ethers ! CEX.IO should pay more attention for these cases, I like their services so far but this turns a disappointment.

https://etherscan.io/address/0x26abef1000b9bbdce5c32cca6ff228cf9c28981f

[CEX]

Please look at my case as well ... On 2018-01-04 @ 21:12:16 I withdraw my ETH but transaction went missing cannot be found on etherscan http://etherscan.io/tx/0x600599cbbc577fe0cd7f8b5b53073b0e9bbe372e59498a9bcd5da441bf7ae4d6 ... opened ticket but CEX is silent as always, can someone at least reply on what is going on and will I/when I receive my missing ETH ?? UserID: up107782018

As we can see, your case was already delivered to be compensated, and the tech team will restore the money manually. Please, note that it may take about 3 weeks as it is done manually.

[CEX]

Kindly tell us your user ID or support ticket so that we could escalate the issue to the responsible department.

Hey, I've got the same problem. It's been over a month.

Ticket: #473988
UserID: up101404978
Transaction: 0x8dca3098267a45caaf75634c070fd41219ae14a059aca7d09d20a466b1dc113f

Thank you!

We have escalated the issue to the responsible department for the resolution.

[CEX]

6 days and 1 hours ago I sent 12 ETH from my Bitstamp account to CEX.IO account.

I contacted support dozens of times but received no solid answer so far.

latest answer was below :

Dear upXXXXXX ,

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

I am very unhappy for this issue and would like know your advices ?

Regards,

Kindly tell us your user ID or support ticket number to investigate the case.

[panjul07]

6 days and 1 hours ago I sent 12 ETH from my Bitstamp account to CEX.IO account.

I contacted support dozens of times but received no solid answer so far.

latest answer was below :

Dear upXXXXXX ,

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

I am very unhappy for this issue and would like know your advices ?

Regards,

Kindly tell us your user ID or support ticket number to investigate the case.

He did provide his USER ID since Dec 29^th, didn't you read that post?
Does it mean that this issue is not resolved so far after more than 3 weeks? Seems that there are too many users with similar issue (eth transaction). but 3 weeks is just too long to wait for your users, you should make it a little bit faster unless the main problem is on eth network.

[drifts19]

Finally I received my 12 ETH !

I think it has processed manually by CEX.IO ; CEX.IO does not support ETH smart contracts ; but other exchanges like Bitstamp may support.

I kindly advise every investor to be careful about Ether transfers between exchanges.

Thanks to everyone ! It was a painful +3 weeks ; but finally I received my Ethers.