MtGox won't pay me my bitcoins!

[galgitron]

I ordered an 82 BTC withdrawal 4 days ago and it never arrived.  Those bastards at MtGox have been most uncooperative despite that I was able to show them the blockchain has no record of any 82 BTC transaction to my address.  I have repeatedly asked them for proof of this transfer but they won't (can't?) and still haven't provided me with the transaction ID.  They even insinuated that I had an address that couldn't receive bitcoins!!  Idiots!  So I proved to them it could by sending a small amount of BTC from my MtGox account to the very same address, which showed up in the blockchain immediately.  The 82 BTC withdrawal shows on my MtGox transaction history as being paid so I think they are trusting their own fucked up system more than the truth of the blockchain.  I believe the transaction may have gone to a bad fork and has since been obliterated.  Help desk (an oxymoron) keeps delaying and delaying, which I'm sure is meant to buy time for their phantom transaction to surface.

Does anybody know what is the absolute longest amount of time that seems reasonable to consider a transaction lost?

[1714849816]

1714849816

[1714849816]

1714849816

[polrpaul]

You should be able to get this resolved via the Blockchain - Mt.Gox are fairly reasonable folks.. unless they have recently changed for the worst.

[galgitron]

You should be able to get this resolved via the Blockchain - Mt.Gox are fairly reasonable folks.. unless they have recently changed for the worst.

I've been working with them for 4 days and they just won't send me the bitcoins.  I understand they need to figure out what happened, but they're unjustifiably holding my money hostage in the meantime, and they won't give me any indication how long it will be.  Losing my mind!!

[frojoe]

They are terrible.  Iv been waiting on 1500 since may 15th of the whole dwolla issue. If you look at my post history I have a log of the conversation that I have had with them. To this day they are still working on it and have yet to see any progress.

[polrpaul]

Wow! That truly sucks! My suggestion: don't use Mt.Gox. Of course that does not help those of you who are waiting for your BTC.

Time to dethrone MagicalTux.

[galgitron]

Anybody know what the longest reasonable amount of time that can transpire before 82 bitcoins will show up in the blockchain?

[cp1]

Is there a withdrawal history page?  Can you post a screenshot?

[coinprize]

Anybody know what the longest reasonable amount of time that can transpire before 82 bitcoins will show up in the blockchain?

There would be a delay sometimes.
But it won't take for days.

You may loss your BTC for some special reasons. 

[galgitron]

http://galgitron.selfip.org/mtgox.png


It's the fifth transaction (red) on July 29.  You'll see it hasn't gone through: 

http://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

[OhShei8e]

Does anybody know what is the absolute longest amount of time that seems reasonable to consider a transaction lost?

No. More reporting is welcome. But please no insults.

[galgitron]

Does anybody know what is the absolute longest amount of time that seems reasonable to consider a transaction lost?

No. More reporting is welcome. But please no insults.

Insults??  what the hell are you talking about?? 

[d4n13]

Does it strike anyone else as odd, that Mt.Gox does not list the block chain txid for withdrawals?

That one thing would likely put this whole issue to bed.

[CurbsideProphet]

You should be able to get this resolved via the Blockchain - Mt.Gox are fairly reasonable folks.. unless they have recently changed for the worst.

Recently changed for the worse?  They've had terrible service for a long time now.

[galgitron]

Does it strike anyone else as odd, that Mt.Gox does not list the block chain txid for withdrawals?

That one thing would likely put this whole issue to bed.

Actually, they do show the Bitcoin transaction ID on the 'withdraw bitcoins' page immediately after you make the withdrawal.  Unfortunately I just assumed that they would keep that information available for me and I didn't bother to record it; big mistake.  So, subsequent to their losing my 82 bitcoins, I made another withdrawal from them, this time noting the Bitcoin transaction ID and then used that ID to find the transaction in the blockchain, and it found it immediately, essentially proving that they didn't send me the first transaction.  When pressed for the Bitcoin transaction ID for the missing 82 bitcoins, they sent me some GD MtGox internal reference number that is meaningless outside of MtGox.

[Yuri.]

If it was sent you can find the transaction id by searching for the receiving address

[cedivad]

So they don't save the transaction ID on their databases?
That doesn't make any sense.

Can you show us your communications with the support? Thanks.

[dave111223]

It wasn't sent; simple as that really.  82BTC transaction is never going to take 4 days, even with 0 fee.  And at least would show as unconfirmed anyway.

[BitCoinNutJob]

latest gox news

http://www.youtube.com/watch?v=s_0rwSvL0kA

[d4n13]

It wasn't sent; simple as that really.  82BTC transaction is never going to take 4 days, even with 0 fee.  And at least would show as unconfirmed anyway.

If there was a TXID presented on the confirm screen, I doubt they made it up.  It was probably a malformed transaction and as such never got picked up by any nodes.  Who knows how... Maybe a it was a really big TX but didn't pay fees (thought I doubt that would make it die on the vine).  If you had the TXID you could show them they screwed up and ask them to resend.

So best case:
1) They don't record / track TXIDs.
2) They are ocationally making bad TXIDs but since they don't record them, they never know when this happens.

Worst case:
1) Mt. Gox has a steal_now(seed) routine in their payment processor.  They randomly steal every Nth withdrawal. 

My advice.  If you deal with Mt.Gox.  Print-Screen EVERYTHING.

[rammy2k2]

as far as i readed, waiting time to get your withdrawal its abt 3 months, so u're alarming too early

[joesmoe2012]

as far as i readed, waiting time to get your withdrawal its abt 3 months, so u're alarming too early

Not for BTC, that's for SEPA (USD is at about 1.5 months).

[Faraday]

I have also been waiting since last month for a 15 btc withdrawl. So now we can't withdraw fiat OR btc from mtgox??

[galgitron]

So they don't save the transaction ID on their databases?
That doesn't make any sense.

Can you show us your communications with the support? Thanks.

Request #108452
BTC Withdrawal Issue

Jul 30 21:26

Hi, I withdrew Bitcoins yesterday and it still hasn't shown up in my wallet. Could you please assist?

 
Comments
User photo Linda Support
Support Desk








Linda Support 18:30:
Welcome to Mt.Gox Live Chat Support







galgitron 18:31:
Hi, I still don't see my bitcoins that I withdrew from MtGox

Linda Support 18:31:
Hello.

Linda Support 18:33:
I see that you have made a withdraw of 82.00000000 BTC.

Linda Support 18:33:
Is that correct?

galgitron 18:33:
yes

Linda Support 18:35:
We have a recent BTC withdrawal delay and our development team is working on this.

Linda Support 18:35:
I will keep you updated once the issue is resolved.

galgitron 18:35:
It gave me a transaction receipt number... is that the MtGox receipt or some Bitcoin receipt

galgitron 18:37:
hello?

Linda Support 18:38:
Yes, it is the transaction reference number of the withdraw you have made.











galgitron 18:39:
Linda, I really really need these bitcoins. When will I get them?



galgitron 18:42:
Is it a security issue?? Is it because I used a different payout address?





Linda Support 18:42:
Please apologize. This is just a temporary issue and we will let you know once the issue is resolved.

galgitron has left the room

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

July 30, 2013 22:13
 
Support Desk




James Support 7:03:
Welcome to Mt.Gox Live Chat Support

galgitron 7:04:
Hello James. I still do not have my bitcoins that I purchased yesterday

James Support 7:04:
Hi

James Support 7:04:
Please provide me your username and account #.

galgitron 7:05:
galgitron

galgitron 7:05:
{myAccount}

James Support 7:05:
Thank you for the information.

James Support 7:05:
Please wait let me have a check.

James Support 7:08:
Thank you for waiting.

James Support 7:08:
Please provide me the sending and receiving addres so that I can assist you better.

galgitron 7:09:
15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

galgitron 7:09:
is where I wanted it sent

galgitron 7:09:
I don't know what the sending address is because it comes from MtGox

James Support 7:10:
Okay, thank you for the information.




galgitron 7:11:
If you look at my account history, it says the payment went to my address on 7/29 at 8:26:32 EST. This did not show up in my Bitcoin wallet, and there's no record of it at Blockchain.info so I know MtGox did not send it.





James Support 7:13:
Yes, I'm looking on it.





Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

July 31, 2013 10:44

I had a withdrawal of 82 bitcoins and you did not send them to me. Please look at https://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV to see proof that MtGox has not sent me my bitcoins. This matter needs urgent attention please!

July 31, 2013 10:53
 
Support Desk




James Support 7:43:
Welcome to Mt.Gox Live Chat Support



galgitron 7:44:
Hi James, we were disconnecte

James Support 7:44:
Hi

James Support 7:44:
Sorry for the inconvenience. The chat has been disconneted due to internet prob.

galgitron 7:44:
Sure

galgitron 7:45:
Did you discover what happened to the 82 bitcoins I withdrew

James Support 7:46:
Yes, we are sorry the transaction processed from your account and the blockchain is not showing the recent updates.

galgitron 7:47:
So what happens now?

James Support 7:47:
We have already have informed to our developer to check on this and I will let you know once it is fine.



galgitron 7:48:
ok. This is rather urgent. Can you give me some idea of how long till I get a response?

James Support 7:48:
I will check with our developer and keep you update in 24 hours.

galgitron 7:48:
ok, thank you

James Support 7:48:
You are welcome.

James Support 7:49:
Thank you for contacting Mt.Gox chat support. Please feel free to contact us for further assistance.

galgitron has left the room

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

July 31, 2013 11:19
User photo Linda Support
Support Desk
Request #108864 "transaction code" was closed and merged into this request. Last comment in request #108864:

Can you please provide me with the Bitcoin transaction code you received when you sent my latest 82 bitcoin transaction to me?

------------------
Submitted from:
July 31, 2013 21:36
User photo Linda Support
Support Desk
Hello,

Thank you for the email. Could you please check whether the Bitcoin address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV is correct? Please let us know whether you are trying to send BTC to your offline or online wallet, also please provide the details to where you are trying to link the Bitcoin address.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

July 31, 2013 21:48

15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV is absolutely correct.

You can see that no payment was sent to this address by visiting http://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

This address belongs to my wallet on my computer, not an online wallet, but that is irrelevant because you can see above that no payment was sent in the first place. If you did actually send me the bitcoins, then you should have a Bitcoin transaction ID as proof. Please provide me that bitcoin transaction ID

July 31, 2013 21:56
User photo Marcus
Support Desk
Hello galgitron,

Thank you for your reply and for confirming the details. Looking at all the transaction on blockchain we can only see that address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV was able to receive BTC only from some thing like "No Inputs (Newly Generated Coins)" and we do not see that the address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV was able to receive any funds from any other BTC address and we have a second thought on why this was not processed.

Could please confirm if your BTC address is completely capable of receiving BTC if the BTC are send through other BTC address.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 01, 2013 00:30

Please look at transaction:

http://blockchain.info/tx/56904fab4462c3dcfff9f1b89648ebf2f2b4b8c89f12562be990d84137502541

to see that I successfully have used this account to receive funds. You may also wish to send me a small amount to test this.

August 01, 2013 01:00
User photo Nancy
Support Desk
Hello,

Thank you for the email. We have escalated to our Developer and we would update you soon.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 01, 2013 09:58

Look, its very simple, if you sent me my bitcoins, you would have received a bitcoin transaction number to prove it. If you can't locate this transaction, then you didn't send me the bitcoins, which is clearly demonstrated by the current block chain that shows nothing was paid to my account. Who knows, maybe your transaction went to a bad fork and was destroyed, or maybe your system never sent the bitcoins at all. in any case, you still have my bitcoins. If you can find the bitcoin transaction that proves you paid me, then send it to me, otherwise, please send me my bitcoins. I cannot wait any longer, I need my money urgently.

August 01, 2013 13:27

I just sent myself the rest of my money from MtGox successfully to the address. Please review

http://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

to see that I have received 0.07661107 BTC from MtGox on 2013-08-01 at 13:08:01. Now you have proof that MtGox is able to send to that address, and you also have proof that you DIDN'T send me my 82 bitcoins 4 DAYS AGO!! PLEASE SEND ME MY BITCOINS!!!

August 01, 2013 22:17
 
Support Desk




James Support 9:05:
Welcome to Mt.Gox Live Chat Support

galgitron 9:06:
James, I really need help here

James Support 9:06:
Hi.

James Support 9:07:
Please go ahead, I will assist you.

galgitron 9:07:
MtGox refuses to acknowledge that they haven't sent me the 82 bitcoins I withdrew on Monday.

galgitron 9:07:
It's been 5 days

James Support 9:08:
Please provide me your username and account #.

galgitron 9:08:
galgitron

galgitron 9:08:
{myAccount}

James Support 9:08:
Thank you for the information.

James Support 9:08:
Please wait let me have a check.

James Support 9:10:
Than k you for waiting.

James Support 9:12:
I see that the issue has been already informed to the developer and there has been some technical issue.

James Support 9:12:
You need not to worry about this and the transaction will processed successfully, please co operate with us.

galgitron 9:13:
James man, please believe me, I'm trying to cooperate the best I can, but you need to understand that MtGox is holding over $8000 of my money and nobody will tell me if or when they will eventually give it to me

galgitron 9:14:
Can you even imagine the stress I am enduring here?

James Support 9:15:
Please be advised, the BTC transaction are non-cancelable nor reversible. But sure your transaction will not be lost and it will reach the destination place.

galgitron 9:16:
James, it's been 5 days. It doesn't take that long for a transaction to show up

James Support 9:17:
As I said due to technical issue, the BTC transaction is not appearing on the particular day, our developers are working on it.

galgitron 9:18:
Can one of the developers give me a status?

James Support 9:22:
galgitron, as we got latest update from our developer was the whole day transaction has been missing and they are working on it to find the transaction as soon as possible.

galgitron 9:23:
ok, that's something. Thank you for the information.

James Support 9:24:
You are welcome. Thank you for patient. I will let you know status of it.

galgitron 9:24:
ok, thank you, bye

galgitron has left the room

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 02, 2013 12:55
User photo Dennis
Support Desk




Dennis 1:28:
Welcome to Mt.Gox Live Chat Support

Dennis 1:28:
Hello

galgitron 1:28:
Hi Dennis

galgitron 1:28:
I need a status on my missing bitcoins please

Dennis 1:28:
How may i assist you

Dennis 1:30:
Checking your account,could you wait for a minute

galgitron 1:30:
yes thank you

Dennis 1:32:
Sorry for the delay and inconvenience caused. We will keep this checked and update you sooner

Dennis 1:33:
We have forwarded this issue to the respective department, we will update you once we get an update fron them

Dennis 1:33:
We will keep you updated through the ticket

Dennis 1:34:
Is there any thing else i can assist you

galgitron 1:34:
Is there any way you can get an update from them now?

Dennis 1:35:
Since they are working in it , they will update us soon

galgitron 1:35:
Is there any way to escalate further? I can't pay my rent!

Dennis 1:36:
We have already escalated this issue. Will update you sooner

galgitron has left the room

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 03, 2013 05:06

I'd like a status from the developers please!! MtGox is jeopardizing my entire life because you won't send me my 82 bitcoins!! Please! It's all my money and I need those bitcoins very badly! My life is starting to fall to pieces over here!!

August 03, 2013 08:01
User photo Linda Support
Support Desk




Linda Support 21:23:
Welcome to Mt.Gox Live Chat Support

Linda Support 21:23:
Hello.

galgitron 21:24:
Hi Linda, can you please provide me a status from the developers about my missing bitcoins?

Linda Support 21:24:
Sure.

Linda Support 21:24:
May I place you on hold while I check your records?

galgitron 21:25:
please do

Linda Support 21:42:
Thank you for being on hold. Looking at your account I see that your second withdrawals was processed successfully so this proves that your BTC address is valid and the 82 BTC are stuck for some technical reason that is unknown still. As advised this issues has already been escalated and since this being on a weekend we will not be able to check the status of this right away. So we request you to give us time till Monday and we will keep you posted on any further updates.

galgitron 21:43:
ok, thank you

Linda Support 21:43:
You are welcome.

Linda Support 21:43:
Is there anything else I can assist you with today?

galgitron 21:44:
no, I'm fine thanks

Linda Support 21:44:
Its been a pleasure assisting you today.

Linda Support 21:44:
Thank you for contacting Mtgox chat support.

Linda Support 21:44:
Have a nice day

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 04, 2013 01:14
User photo Linda Support
Support Desk




Linda Support 17:36:
Welcome to Mt.Gox Live Chat Support

galgitron 17:36:
Hi Linda

Linda Support 17:37:
Hello.

Linda Support 17:37:
How may I help you?

galgitron 17:38:
Well, it's been 1 week now since I was supposed to get my 82 BTC from MtGox, and I still don't have it

Linda Support 17:39:
We apologize for the delay. We will get back to you shortly regarding this issue.

galgitron 17:40:
No Linda, that's simply not acceptable any longer. I need to speak to someone higher up

galgitron 17:40:
MtGox is destroying my life

galgitron 17:40:
this is critical now

galgitron 17:40:
Please escalate

Linda Support 17:41:
We have already escalated this to our higher level team and will let you know the update.

Linda Support 17:43:
Please reply if you are still working with us.

galgitron 17:43:
I have been working with you from the beginning

galgitron 17:43:
for some reason, you will not pay me my 82 BTC

galgitron 17:43:
that is ALL of my money

galgitron 17:43:
do you understand?

galgitron 17:43:
You have ALL of my money!

galgitron 17:44:
And you refuse to give me my money

Linda Support 17:45:
Yes, we do understand the situation. I will have this conversation forwarded to our higher level team and will have them updated through the ticket as soon as possible. Is that okay?

galgitron 17:45:
Please do, please... I am really in a bad situation and if I don't get my money soon, I will get kicked out of my apartment

galgitron 17:45:
So please, help me

Linda Support 17:46:
Yes, we will keep you updated.

Linda Support 17:46:
Is there anything else I can assist you with today?

galgitron 17:46:
no, thank you

Linda Support 17:46:
Thank you for contacting Mtgox chat support.

Linda Support 17:46:
Have a nice day.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 05, 2013 21:17
 
 

    


 
This request is currently being processed by our staff

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[cedivad]

Hey, thanks.

[galgitron]

I have little faith that I'm going to get my BTC at this point.  Any suggestions for recourse would be most welcome...

[Torn]

If you need the cash so desperately, why are you buying BTC?
Sorry that Gox is messing you up. Hope it works out soon.

[dave111223]

Thank you for your reply and for confirming the details. Looking at all the transaction on blockchain we can only see that address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV was able to receive BTC only from some thing like "No Inputs (Newly Generated Coins)" and we do not see that the address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV was able to receive any funds from any other BTC address and we have a second thought on why this was not processed.

Could please confirm if your BTC address is completely capable of receiving BTC if the BTC are send through other BTC address.

Wow that's so stupid.

Oops, did you remember to contact Satoshi and have him enable your address to receive Bitcoins? lol

And as for those trying to blame them OP "Why do you need your money", it's his money doesn't matter why he needs it.  82BTC wouldn't put me out on the street but I'd still be pissed off if someone had hi-jacked it.  82BTC I would think is significant enough for most people to get a bit irritated if it was missing.

[galgitron]

If you need the cash so desperately, why are you buying BTC?
Sorry that Gox is messing you up. Hope it works out soon.

There's more to the story.  I had actually wired MtGox the money on July 9th and expected it to show up immediately, then I was going to convert it to bitcoins and buy some mining equipment and sell a portion of those bitcoins to all my friends and contacts who do not have a MtGox account.  I figured I would have cash again within a few days of the initial wire.  The crushing results were that MtGox didn't even credit my wired funds for over two weeks!, and then this tragedy where they won't acknowledge they didn't send me the bitcoins...  It's nearly a month since I started this whole thing.  I'm really scratching for cash now.

[galgitron]

Finally some useful information from MtGox...

Hello galgitron,

We sincerely apologize for the problems caused. Actually we had an issue with the synchronization of the hot wallets with our cold storage(a methodology to prevent the intruders to hack the BTC directly from the server) and the same had been resolved. However we are still having few transactions(hash) failing to enter the block chain. Already we are in the verge of re broadcasting all of the transactions that had an issue and hopefully this is resolved sooner.

A special thanks for confirming the capabilities of your wallet address and it was helpful while we escalated the issue to the development team.

Also be noted that the hash: "a326763ea5294879aa16c32b345d2627705006fee16369851af411f9fecd2854" still is in our MtGox transaction that needs to be broadcast and 100% be assured that your BTC's are not lost.

Once again sorry for the delay and thanks for the kind understanding.

We will speak to you once the coins are purged out.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[galgitron]

And.. it's finally over...  Got my money    

Hello galgitron,

We were successfully able to re broadcast the transaction and now it has entered block chain, currently 3 confirmations as i type this email.

https://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

Kindly check and let me know once you receive the coins.
Thanks a lot for the patience.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[prophetx]

looks like you got your money... but next time pay the network fee, I have found that it seems to hit the blockchain and get processed a lot faster

[culexevilman]

I am happy for you, now hope you never have to use them again...

[dave111223]

Happy to see you get your money.

Hopefully this was just a technical error with Gox wallet and nothing more sinister.

[Faraday]

I am still waiting for my 15 bitcoin withdraw from 31 July, I have had pretty much the exact same problem. Hopefully mine will be processed soon as well.

I definitely will not be using mtgox again after this, their customer support is a joke really.

[jmevz]

Wow, what a nightmare. Glad you got your coin! I don't think there's any way I would that amount sit anywhere in the BTC world, at this point in time.

Best of luck!

[galgitron]

looks like you got your money... but next time pay the network fee, I have found that it seems to hit the blockchain and get processed a lot faster

I usually get a pretty quick transfer even without paying the fees, but I'm sure that will change as adoption matures.  Ultimately, no fees would've prevented this disaster...

Faraday, seriously keep on them in the help desk.  Be the squeaky wheel that they just want to get rid of.  Despite my painful experience, I'm fairly convinced that MtGox is motivated to maintain their reputation, and if you can prove their shenanigans (like I did with the blockchain evidence), they'll probably do what they can to correct it and avoid bad publicity.

Sadly, despite all this drama, I think I'm still stuck with MtGox for the short term.  I'm completely offshore and have no interest in utilizing US financial conduits.

[d4n13]

Maybe it was a really big TX but didn't pay fees ...

https://blockchain.info/tx/a326763ea5294879aa16c32b345d2627705006fee16369851af411f9fecd2854

Wow... I called it... Horrifying that Mt.Gox is sending Fee-free TX and just hoping a charitable node will pick it up.  That is really cheap!  I suspect you would have been willing to throw in an extra 0.0001 BTC in order to get your other 81.9999 in and hour instead of a week.  Mt.Gox really deserves some he11 for that.

James Support 9:12:
You need not to worry about this and the transaction will processed successfully, please co operate with us.

galgitron 9:13:
James man, please believe me, I'm trying to cooperate the best I can, but you need to understand that MtGox is holding over $8000 of my money and nobody will tell me if or when they will eventually give it to me
...

galgitron 1:35:
Is there any way to escalate further? I can't pay my rent!

Dennis 1:36:
We have already escalated this issue. Will update you sooner

galgitron has left the room

OK that transcript alone is enough to launch a MtGoxSux site.  Glad you got it worked out man.  Didn't realize that the TXID they give you is a Mt.GoxTXID not a bitcoinTXID.  Scary!

Sadly, despite all this drama, I think I'm still stuck with MtGox for the short term.  I'm completely offshore and have no interest in utilizing US financial conduits.

I'd start shopping BitStamp at this point.  I founding it pretty easy to get money in haven't tried getting it out

[galgitron]

Maybe it was a really big TX but didn't pay fees ...

https://blockchain.info/tx/a326763ea5294879aa16c32b345d2627705006fee16369851af411f9fecd2854

Wow... I called it... Horrifying that Mt.Gox is sending Fee-free TX and just hoping a charitable node will pick it up.  That is really cheap!  I suspect you would have been willing to throw in an extra 0.0001 BTC in order to get your other 81.9999 in and hour instead of a week.  Mt.Gox really deserves some he11 for that.
...

Sadly, despite all this drama, I think I'm still stuck with MtGox for the short term.  I'm completely offshore and have no interest in utilizing US financial conduits.

I'd start shopping BitStamp at this point.  I founding it pretty easy to get money in haven't tried getting it out

I'll take the blame for not paying the transaction fees, it's a checkbox that I can select or not during payment.  This wasn't what caused my BTCs to get lost, it was an internal error from MtGox.  I've never paid fees for transactions because it doesn't make much difference in processing time, as evidenced by how quickly my 82 BTCs showed up once they re-attempted to send the transaction.  I imagine once the bitcoin network starts to saturate, this fee will become much more effective, but as it is right now, there's ample bandwidth for free transactions.

I looked at BitStamp and it definitely shows promise, thanks!

[🏰 TradeFortress 🏰]

Maybe it was a really big TX but didn't pay fees ...

https://blockchain.info/tx/a326763ea5294879aa16c32b345d2627705006fee16369851af411f9fecd2854

Wow... I called it... Horrifying that Mt.Gox is sending Fee-free TX and just hoping a charitable node will pick it up.  That is really cheap!  I suspect you would have been willing to throw in an extra 0.0001 BTC in order to get your other 81.9999 in and hour instead of a week.  Mt.Gox really deserves some he11 for that.

James Support 9:12:
You need not to worry about this and the transaction will processed successfully, please co operate with us.

galgitron 9:13:
James man, please believe me, I'm trying to cooperate the best I can, but you need to understand that MtGox is holding over $8000 of my money and nobody will tell me if or when they will eventually give it to me
...

galgitron 1:35:
Is there any way to escalate further? I can't pay my rent!

Dennis 1:36:
We have already escalated this issue. Will update you sooner

galgitron has left the room

OK that transcript alone is enough to launch a MtGoxSux site.  Glad you got it worked out man.  Didn't realize that the TXID they give you is a Mt.GoxTXID not a bitcoinTXID.  Scary!

Sadly, despite all this drama, I think I'm still stuck with MtGox for the short term.  I'm completely offshore and have no interest in utilizing US financial conduits.

I'd start shopping BitStamp at this point.  I founding it pretty easy to get money in haven't tried getting it out

This TX qualifies for free relaying. It does not need fees to be relayed by the Satoshi client.

[Faraday]

Here is the latest news from support on my 15 BTC withdraw from 31/07/13

James Support
Welcome to Mt.Gox Live Chat Support
Faraday
When will my bitcoin withdraw be sent? (2013/07/31 09:42:15 Withdraw   15.95585745 BTC)
James Support
Hi
Faraday
Hi James
Faraday
I made a withdraw of bitcoin to my account to the address 1A3UXEJnqg7dZLuJMDf7sGbhinvwQ5H7hH
James Support
Please provide me your username and account #.
Faraday
and it has never been sent
Faraday
Account Number: Faraday
Faraday
User name: Faraday
James Support
Thank you for the information.
James Support
Please wait let me have a check.
Faraday
Thank you.
James Support
Thank you for waiting.
Faraday
No problem.
James Support
It has been already informed to our developer to check on this and I will let you know once it is processed.
Faraday
It there an estimated time that this will take? At it has already been 9 days since requesting the withdraw, I would just like to know how long this would take?
James Support
Please be advised the BTC transaction on whole day has been missing and it has been reported to the developer to check on this. Our developers working on it to track the transaction as soon as possible.
Faraday
Alright, well it is good to know that they are working on it. I don't suppose there is any ETA for how long this will be?
James Support
We can not predict the ETA at this time, I will let you know the status of it once I get update from our developer.
Faraday
Alright, well thanks for the update. and I would really appreciate if you could email me when you have any more news.
James Support
Sure, I will keep you update, you can also contact us back via email.
Faraday
Great, thanks for your help.
Faraday
Have a nice day, James.
James Support
You are welcome.
James Support
Have a nice day!
James Support
Thank you for contacting Mt.Gox chat support. Please feel free to contact us for further assistance.
James Support has left the room

So according to James a whole day of bitcoin transactions is missing? Why am I the only one posting about this if it's true?! Anyway it seems there is not much I can do other than keep waiting.

Also this was the one time I didn't pay transaction fee. (As I didn't need the BTC immediately, thought it might take 24 hours or something. No idea the transaction would end up lost for a week! Pay transaction fee people!)

[OhShei8e]

Why am I the only one posting about this if it's true?!

Not so unusual. It affects not all. Most people are quiet. Therefore, please keep us up to date.

[cedivad]

Why am I the only one posting about this if it's true?!

Not so unusual. It affects not all. Most people are quiet. Therefore, please keep us up to date.

Most people != all of the people that makes a btc withdraw from mtgox on a given day.

[OhShei8e]

Why am I the only one posting about this if it's true?!

Not so unusual. It affects not all. Most people are quiet. Therefore, please keep us up to date.

Most people != all of the people that makes a btc withdraw from mtgox on a given day.

So, what you tring to say? Only galgitron is affected? Gox suppresses his 82 BTC, intentionally? A bit paranoid for my taste. I am 100% sure that galgitron gets his coins from Gox, some day. It is clear that he is pissed because of this thing. I would be too.

[galgitron]

Here is the latest news from support on my 15 BTC withdraw from 31/07/13

James Support
Welcome to Mt.Gox Live Chat Support
Faraday
When will my bitcoin withdraw be sent? (2013/07/31 09:42:15 Withdraw   15.95585745 BTC)
James Support
Hi
Faraday
Hi James
Faraday
I made a withdraw of bitcoin to my account to the address 1A3UXEJnqg7dZLuJMDf7sGbhinvwQ5H7hH
James Support
Please provide me your username and account #.
Faraday
and it has never been sent
Faraday
Account Number: Faraday
Faraday
User name: Faraday
James Support
Thank you for the information.
James Support
Please wait let me have a check.
Faraday
Thank you.
James Support
Thank you for waiting.
Faraday
No problem.
James Support
It has been already informed to our developer to check on this and I will let you know once it is processed.
Faraday
It there an estimated time that this will take? At it has already been 9 days since requesting the withdraw, I would just like to know how long this would take?
James Support
Please be advised the BTC transaction on whole day has been missing and it has been reported to the developer to check on this. Our developers working on it to track the transaction as soon as possible.
Faraday
Alright, well it is good to know that they are working on it. I don't suppose there is any ETA for how long this will be?
James Support
We can not predict the ETA at this time, I will let you know the status of it once I get update from our developer.
Faraday
Alright, well thanks for the update. and I would really appreciate if you could email me when you have any more news.
James Support
Sure, I will keep you update, you can also contact us back via email.
Faraday
Great, thanks for your help.
Faraday
Have a nice day, James.
James Support
You are welcome.
James Support
Have a nice day!
James Support
Thank you for contacting Mt.Gox chat support. Please feel free to contact us for further assistance.
James Support has left the room

So according to James a whole day of bitcoin transactions is missing? Why am I the only one posting about this if it's true?! Anyway it seems there is not much I can do other than keep waiting.

Also this was the one time I didn't pay transaction fee. (As I didn't need the BTC immediately, thought it might take 24 hours or something. No idea the transaction would end up lost for a week! Pay transaction fee people!)

I'm fairly certain it has nothing to do with the transaction fee.  I've made many withdrawals without paying fees and never had a problem.  You seem to be suffering from the same technical glitch that I suffered from about the same time, and I'm sure many others that aren't privy to this forum are also affected.  Keep after them and they should come around.

[zeroblock]

Here is the latest news from support on my 15 BTC withdraw from 31/07/13

James Support
Welcome to Mt.Gox Live Chat Support
Faraday
When will my bitcoin withdraw be sent? (2013/07/31 09:42:15 Withdraw   15.95585745 BTC)
James Support
Hi
Faraday
Hi James
Faraday
I made a withdraw of bitcoin to my account to the address 1A3UXEJnqg7dZLuJMDf7sGbhinvwQ5H7hH
James Support
Please provide me your username and account #.
Faraday
and it has never been sent
Faraday
Account Number: Faraday
Faraday
User name: Faraday
James Support
Thank you for the information.
James Support
Please wait let me have a check.
Faraday
Thank you.
James Support
Thank you for waiting.
Faraday
No problem.
James Support
It has been already informed to our developer to check on this and I will let you know once it is processed.
Faraday
It there an estimated time that this will take? At it has already been 9 days since requesting the withdraw, I would just like to know how long this would take?
James Support
Please be advised the BTC transaction on whole day has been missing and it has been reported to the developer to check on this. Our developers working on it to track the transaction as soon as possible.
Faraday
Alright, well it is good to know that they are working on it. I don't suppose there is any ETA for how long this will be?
James Support
We can not predict the ETA at this time, I will let you know the status of it once I get update from our developer.
Faraday
Alright, well thanks for the update. and I would really appreciate if you could email me when you have any more news.
James Support
Sure, I will keep you update, you can also contact us back via email.
Faraday
Great, thanks for your help.
Faraday
Have a nice day, James.
James Support
You are welcome.
James Support
Have a nice day!
James Support
Thank you for contacting Mt.Gox chat support. Please feel free to contact us for further assistance.
James Support has left the room

So according to James a whole day of bitcoin transactions is missing? Why am I the only one posting about this if it's true?! Anyway it seems there is not much I can do other than keep waiting.

Also this was the one time I didn't pay transaction fee. (As I didn't need the BTC immediately, thought it might take 24 hours or something. No idea the transaction would end up lost for a week! Pay transaction fee people!)

I'm fairly certain it has nothing to do with the transaction fee.  I've made many withdrawals without paying fees and never had a problem.  You seem to be suffering from the same technical glitch that I suffered from about the same time, and I'm sure many others that aren't privy to this forum are also affected.  Keep after them and they should come around.

Gox is implementing capital controls on the flow of funds.  They will be exercising more "errors" and "fraud flagging" as the exchange becomes more and more illiquid.

[galgitron]

Gox is implementing capital controls on the flow of funds.  They will be exercising more "errors" and "fraud flagging" as the exchange becomes more and more illiquid.

I was suspicious of this because it was the first large sum that I tried to transfer and it blew up immediately, even though I could still make small transfers.  If this really is true, I can't understand why they just wouldn't volunteer this reasoning as the cause for this non-payment issue, rather than exercise endless delay tactics that just anger and worry their customers.  I would've completely understood the security measures and I even asked them if this was the reason but they just fed me the 'technical glitch' reason, which just further erodes trust.  To me, it doesn't make much sense to make their customers lose confidence in their technology if they are really just exercising caution.

What is your source for this info?

[Coinseeker]

What I don't understand is why you have to get verified to withdrawal BTC.   

[galgitron]

What I don't understand is why you have to get verified to withdrawal BTC.   

anti-money laundering laws I assume.

[galgitron]

Maybe I'm late to the game, but I just discovered https://localbitcoins.com/ !!

Death to Gox...

[zeroblock]

What I don't understand is why you have to get verified to withdrawal BTC.   

anti-money laundering laws I assume.

I don't think so.  Wallet to wallet is simply a transfer, I couldn't see how that would apply with AML. 

[nobbynobbynoob]

anti-money laundering laws I assume.

I don't think so.  Wallet to wallet is simply a transfer, I couldn't see how that would apply with AML.  

Yeah, AML is only supposed to be applicable to fiat.

[galgitron]

anti-money laundering laws I assume.

I don't think so.  Wallet to wallet is simply a transfer, I couldn't see how that would apply with AML.  

Yeah, AML is only supposed to be applicable to fiat.

US tax laws consider trading bitcoins to be the same as 'bartering', and bartering is still taxable for the fair value cash equivalent.  Person-to-person bartering is not regulated (they expect you to report on your taxes though), but any company that facilitates a bartering exchange has to report all activity, which makes their activity subject to AML.  

http://www.irs.gov/taxtopics/tc420.html

Foreign companies and even their governments risk US sanctions for not complying, even if not under US jurisdiction.

[Coinseeker]

anti-money laundering laws I assume.

I don't think so.  Wallet to wallet is simply a transfer, I couldn't see how that would apply with AML.  

Yeah, AML is only supposed to be applicable to fiat.

US tax laws consider trading bitcoins to be the same as 'bartering', and bartering is still taxable for the fair value cash equivalent.  Person-to-person bartering is not regulated (they expect you to report on your taxes though), but any company that facilitates a bartering exchange has to report all activity, which makes their activity subject to AML.  

http://www.irs.gov/taxtopics/tc420.html

Foreign companies and even their governments risk US sanctions for not complying, even if not under US jurisdiction.

This makes sense.  Thanks for the link.  Wasn't aware of the IRS side of things.  It's also true as it relates to FinCEN and if I'd thought about it before I posted that, I already knew this.  (frustration post)  

Gox exchanges virtual currencies for fiat and vice versa, thus they are an MSB by definition.  Although to my knowledge they haven't actually registered in any of the 50 states so, I suppose just registering with FInCEN is just their declaration that they intend to comply.  

[bitcon]

i was able to withdrawal ~300 BTC from gox a few days ago.

[galgitron]

i was able to withdrawal ~300 BTC from gox a few days ago.

Awesome!  What's your home address?

[bitcon]

oh did i say 300 i meant 30

[EscrowBTC]

Many problems with MtGox lately.

What happens to them?

[Faraday]

Still waiting for 15.9 BTC withdraw from 29th of July.

Any support tickets I create I am told "The problem has already been forwarded to the developers and I will be contacted when they have a response."

Any suggestions as to what I can do from here? Just wait?

[Faraday]

If anyone was wondering, I finally got my 15 btc withdraw from mtgox. Haven't been contacted yet but funds are in my wallet.

[galgitron]

If anyone was wondering, I finally got my 15 btc withdraw from mtgox. Haven't been contacted yet but funds are in my wallet.

Alright!  Good for you man...  I think it's important to post failures/successes in this forum so that others can decide for themselves what level of risk they're willing to take with these exchanges.

[Coinseeker]

I had to complete verification and communication was very good back and forth.  They apparently have a support site you can sign up to and track your tickets.  Wasn't aware of this.  Anyways, verification finished and my account was unblocked.  All is well here.  Sent out BTC, no problem.  My guess is they're intentions are good.  Trying to avoid FinCEN regs pre-Dwolla raid, may have proven to be more than just an account seizure.  I hope they can turn it around.  FWIW, I still plan to use them.

[galgitron]

Daily chats with the MtGox support...  Be the squeaky wheel!

[yz]

Daily chats with the MtGox support...  Be the squeaky wheel!

After being the squeakiest wheel I finally got paid.
Next time I'm paying for the faster processing.