I wanted to try the COSS exchange today, and transfered funds there. 5 hours later and lots of confirmations later, my balance is still 0.
Therefore I just wrote a mail to the support department, and got this one back.
"Dear xxx,
We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.
Due to the high volume of support tickets being received, the estimated response time will be between 7 to 10 days.
To view the status of the ticket or add comments, please visit
https://cosssupport.freshdesk.com/helpdesk/ticketsThank you for your patience.
Sincerely,
COSS Support Team"
I mean, 7-10 days??