How to become a good customer service officer?

[KristyMaTerrin]

Which quality do you think that a customer service officer must have to take good care for their customers?

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[Junglee]

Which quality do you think that a customer service officer must have to take good care for their customers?

There are 7 key qualifications for customer service, I think:

Empathy, Thick Skin ,Communication Skills ,Self Control , People, Flexibility and Team Player

[gordonsam32]

In addition to what's already been mentioned, a great CSR is able to identify the customer's real concern beyond all the irate-ness and resolve it as soon as possible.

[keepboxm]

Which quality do you think that a customer service officer must have to take good care for their customers?

There are 7 key qualifications for customer service, I think:

Empathy, Thick Skin ,Communication Skills ,Self Control , People, Flexibility and Team Player

I would also recommend to include here soft skills and maybe time management to plan your time in proper way

[Junglee]

Which quality do you think that a customer service officer must have to take good care for their customers?

There are 7 key qualifications for customer service, I think:

Empathy, Thick Skin ,Communication Skills ,Self Control , People, Flexibility and Team Player

I would also recommend to include here soft skills and maybe time management to plan your time in proper way

Yes, I agree with you.
They have to have good time management skills and not spend too much time dealing with a particular customer, while others are still waiting. Focus on the key issues that need to be addressed to achieve balance.

[verdi-crypto]

I think patience is the most important quality you should have, other than being prepared on the subject of course. I think that many customers take this kind of service as granted, not realizing the importance of those who work all day to help people fix their problems.

[MarcoBischero]

yes sure! the patience is number one quality that you must have!

[caywin]

In my 8 years of working for the business process outsourcing industry, i have been with into various roles and have worked with different types of clients. As Customer Service Officers, we have been tasked ro resolve the issue/concern of our clients the soonest time without sacrificing the quality of the service that we provide.  In order to be a "good" Customer Service Officer, one must be patient in listening and understanding the customer's concern, he must be courteous when responding or interacting, he must know how to empathize, he must be able to see the customer's unstated needs, and must have a sense of urgency.

[andrino]

It is all about gratitude, attitude, passion, compassion, unique, wise, and the most be strong.

[WeedGoW]

Which quality do you think that a customer service officer must have to take good care for their customers?

Able to put yourself in customer's shoe

[Melvin Narag]

always were your smile and to be humble for every customers

[Chuokie]

Dude you should be asking on how to be a good service oriented officer.....
Your grammar is a little bit confusing for my part..
Understanding
Humble
Smart (problem troubleshooter)
Considerable...
Honest...
And a joker

[bongens]

To be a good customer service officer one must be gentle, patient and smart enough to explain to the customer on the right information that they want to know plus be respectful in dealing with the customers

[Bitlord88]

In order to become a role model as a customer service representative, one must first put him or herself in the shoes of the guests or customers, he or she must first understand what it is that a person is looking for in a CSR, most of the time this is giving off more than what they need and exceeding their expectations.

[korong ajem]

to be a service provider should be able to provide good service by providing services well in order to satisfy customers so that customers feel served well

[High Plains Drifter]

  This thread could go in the wrong direction real easy with a little bit of imagination 

[Whaileygo087620]

Listen carefully to your customers concern and answer appropriately to your customers concern....

[Majalena2016]

Respond correctly to your customers inquiries and complaints.

[sebuh lemaratos]

Being a servant is a noble job and rewarding to all. but being a good service provider is not easy. because it takes perseverance and patience, so that customers feel satisfied with our service.

[schatzi]

I think the person who has a friendly, careful, critical, patient, and knowledgeable personality is the best example of the service clerk.