Bittrex Support is out of order!

[monsterfinger]

i think this is the problem with every exchange they such a big usersgroup but nobody to support this. i have raised tickets with 3 different exchanges non of them answer within the week.

one week is normal but i wait 10 weeks and after 4 weeks no more reply this isnt normal and due to the circumstance  of the raising usergroup unacceptable. They earn every day millions.

[leea-1334]

Sometimes, I do feel sorry for all these types of accounts. But on the other hand, my entire life, I have never made a mistake that people seem to do all the time:

1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.

So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.

[ShadyMash]

Bittrex support is not quick and and very bad.for me bittrex is one of the most popular exchange.they have a huge number of users and they receive thousands of support tickets per day.i think that is why they are slow in that process. i can give you small tip that can grab their attention to your ticket.you can mention your ticket number in tweets of official bittrex twitter account made.for some of my friends its worked.you also can try.

[ohlawdy]

This sucks for you .
I know every exchange is overloaded right now but that shouldn't be a excuse for this.
I would just keep posting this everywhere and keep trying to contact them .
I hope it works out.

[monsterfinger]

Sometimes, I do feel sorry for all these types of accounts. But on the other hand, my entire life, I have never made a mistake that people seem to do all the time:

1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.

So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.

yes normally i double check everything too but this time i though eth adress includes all erc 20 tokens like on binance. ( eth.+ wabi+ trx+and so on...+... have all the same adresses) bittrex handle this on a different way... every token has a unique adress and i was in hurry so i send to eth and dont check this time... failed. my mistake. But i am angry of the support stuff. No reply and promised me they will credit my funds in several weeks.

My understanding is Bittrex makes tens of Millions each day in profits, their running costs by comparison would only be a fraction of that. The fact that they can't keep up is understandable after a large increase in customers for a short while, but months and months of falling behind without any improvement is ridiculous, especially when they can easily afford the extra cost of staff and training.

Surely they would have created a system that identifies a token sitting in an address that should only hold ethereum and surely they can automate it so it returns the tokens to sender automatically (subtracting a fee to cover gas + 1% cut or something).

Yes it takes time to fix this issue (10 minutes verifying transaction, token address, etc the about 10 minutes to send token back), but not only can they recover the costs from providing support, gas, etc, they should be focusing on getting these funds on their exchange and trade able so they can profit from the trades.

Thanks for you advise i will follow it



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thanks everyone for your help and have a nice weekend

replied twice to the ticket since 9.th january but no reply

[Victorycoin]

bittrex is one of the most popular exchange.they have a huge number of users and they receive thousands of support tickets per day.

I suppose they ought to have seen that coming, when they went ahead to place all unverified and newbie accounts on zero withdrawal limit, as against the industry standard and their previous line of action, of limiting daily withdrawable amounts for different categories of account. They have simply messed up and by the time this bubble settles, they would have lost a good potion of their customer-base.

[rejosh]

I hate trex bainance is a far better exchange. I think kucoin is also good exchange with incredible growth rate 

[左]

i think this is the problem with every exchange they such a big usersgroup but nobody to support this. i have raised tickets with 3 different exchanges non of them answer within the week.

one week is normal but i wait 10 weeks and after 4 weeks no more reply this isnt normal and due to the circumstance  of the raising usergroup unacceptable. They earn every day millions.

I agree, with all the money they are making from trading fee's, advertising etc etc, the support should definitely be better.

[monsterfinger]

I hate trex bainance is a far better exchange. I think kucoin is also good exchange with incredible growth rate 

kucoin and binance are top exchanges comparing to Bittrex. userfriendly and fast with huge potential.

i think this is the problem with every exchange they such a big usersgroup but nobody to support this. i have raised tickets with 3 different exchanges non of them answer within the week.

one week is normal but i wait 10 weeks and after 4 weeks no more reply this isnt normal and due to the circumstance  of the raising usergroup unacceptable. They earn every day millions.

I agree, with all the money they are making from trading fee's, advertising etc etc, the support should definitely be better.

yes absolutly its horrible. The treatment of the user group is unacceptable.

[blockchainmarketus]

I have left bittrex for long time since the withdrawal limit. Now I enjoy hitbtc. I like the site because the withdrawal process is fast. I think bittrex has too many complaints from the users. There are many new exchangers you can join, like coss.io and idex. idex for token eth only.

[GayOfThrones]

In the past Bittrex had a good and fast support. What probably happened is that the userbase of all exchanges has drammatically risen recenly and they are now all underdimentioned for that. On Poloniex last summer I had to wait for 2 months for one answer.

[WalkerIVIV]

Sometimes, I do feel sorry for all these types of accounts. But on the other hand, my entire life, I have never made a mistake that people seem to do all the time:

1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.

So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.

yes normally i double check everything too but this time i though eth adress includes all erc 20 tokens like on binance. ( eth.+ wabi+ trx+and so on...+... have all the same adresses) bittrex handle this on a different way... every token has a unique adress and i was in hurry so i send to eth and dont check this time... failed. my mistake. But i am angry of the support stuff. No reply and promised me they will credit my funds in several weeks.

My understanding is Bittrex makes tens of Millions each day in profits, their running costs by comparison would only be a fraction of that. The fact that they can't keep up is understandable after a large increase in customers for a short while, but months and months of falling behind without any improvement is ridiculous, especially when they can easily afford the extra cost of staff and training.

Surely they would have created a system that identifies a token sitting in an address that should only hold ethereum and surely they can automate it so it returns the tokens to sender automatically (subtracting a fee to cover gas + 1% cut or something).

Yes it takes time to fix this issue (10 minutes verifying transaction, token address, etc the about 10 minutes to send token back), but not only can they recover the costs from providing support, gas, etc, they should be focusing on getting these funds on their exchange and trade able so they can profit from the trades.

Thanks for you advise i will follow it



---------------


thanks everyone for your help and have a nice weekend

replied twice to the ticket since 9.th january but no reply

If you have enhanced account and then you are able to join in the bittrex slack group. There are so many people are complaining every day and they don't even get resolved. My thought that you can try to search someone that already joined in the bittrex slack and then send you an invitation to join in the bittrex slack group.

[g4r1n1m]

people should stop supporting bittrex too , and move to decentralized exchanges
there are so many
i am using BarterDEX, and i hope to see millions of users there in the future =]

[hugoboss07]

hmm i had a conersation too, and they everytime reply too me by email

[Pattart]

i think this is the problem with every exchange they such a big usersgroup but nobody to support this. i have raised tickets with 3 different exchanges non of them answer within the week.

one week is normal but i wait 10 weeks and after 4 weeks no more reply this isnt normal and due to the circumstance  of the raising usergroup unacceptable. They earn every day millions.

I think you should see thread in accusition scam. there are some problems with bittrex. https://bitcointalk.org/index.php?topic=1954598.0 many of them get the problem and have not resolved even the support does not give any answer on their problem. I think we should start to be careful on this exchange. I know it feels like losing big money. and support does not provide any help and answer..

[fanbeila]

For the  past few months,bittrex users are suffering.Already thousands of accounts have been banned and bittrex don't even respond to support tickets.It was previously a well reputed exchange providing newly released coins and by this way,providing more options for the investors.

[monsterfinger]

Sometimes, I do feel sorry for all these types of accounts. But on the other hand, my entire life, I have never made a mistake that people seem to do all the time:

1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.

So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.

yes normally i double check everything too but this time i though eth adress includes all erc 20 tokens like on binance. ( eth.+ wabi+ trx+and so on...+... have all the same adresses) bittrex handle this on a different way... every token has a unique adress and i was in hurry so i send to eth and dont check this time... failed. my mistake. But i am angry of the support stuff. No reply and promised me they will credit my funds in several weeks.

My understanding is Bittrex makes tens of Millions each day in profits, their running costs by comparison would only be a fraction of that. The fact that they can't keep up is understandable after a large increase in customers for a short while, but months and months of falling behind without any improvement is ridiculous, especially when they can easily afford the extra cost of staff and training.

Surely they would have created a system that identifies a token sitting in an address that should only hold ethereum and surely they can automate it so it returns the tokens to sender automatically (subtracting a fee to cover gas + 1% cut or something).

Yes it takes time to fix this issue (10 minutes verifying transaction, token address, etc the about 10 minutes to send token back), but not only can they recover the costs from providing support, gas, etc, they should be focusing on getting these funds on their exchange and trade able so they can profit from the trades.

Thanks for you advise i will follow it



---------------


thanks everyone for your help and have a nice weekend

replied twice to the ticket since 9.th january but no reply

If you have enhanced account and then you are able to join in the bittrex slack group. There are so many people are complaining every day and they don't even get resolved. My thought that you can try to search someone that already joined in the bittrex slack and then send you an invitation to join in the bittrex slack group.

someone asked a mode for me on the bittrex slack channel but they said write a ticket.... wow

[shams]

This is the problem with all the exchanges at this time because daily many new members are joining this crypto world and the number are just increasing rapidly and it is very hard for the exchanges to solve problems soon like they were doing before they have mentioned in their news section that they are working in support department and will increase the staff members to solve the problems I hope this problem will be solved soon and support will be like before it was....

[monsterfinger]

people should stop supporting bittrex too , and move to decentralized exchanges
there are so many
i am using BarterDEX, and i hope to see millions of users there in the future =]

DEX are on the move for 2018. Unlucky DEX arent as save as centralized exchanges :/ look at etherdelta hack

hmm i had a conersation too, and they everytime reply too me by email

they never wrote back since 6 weeks

This is the problem with all the exchanges at this time because daily many new members are joining this crypto world and the number are just increasing rapidly and it is very hard for the exchanges to solve problems soon like they were doing before they have mentioned in their news section that they are working in support department and will increase the staff members to solve the problems I hope this problem will be solved soon and support will be like before it was....

they said they are training support stuff since month and month... my opinion is they wont *waste* money for more support stuff... they are greed.

[crenfrosck]

Bittrex thinks that they can stay on the top just because they were big a few years ago, but with new exchanges like Binance or Kucoin, that are very aggressively advertising themselves, they will be demolished by them if they doesn't change the way of talking to THEIR CUSTOMERS. I feel sorry for your loss, as we are only people and we are making "minor" mistakes that can lead to unpleasant consequences. Stay strong and demand what is yours!