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Author Topic: Real Feedback on CEX.IO withdrawal issues  (Read 36 times)
bcambo123
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January 09, 2018, 10:44:58 PM
 #1

Good evening all,

I am creating this post since I am looking for real feedback on CEX.io. I have sent bitcoins to their platform then sold them and ask for a bank transfer to get my money back. However, the transfer is still pending and I was wondering why.
I started reading posts on forums about this and it seems I'm definetly not the only one with this issue. After reading a couple of posts I am really
 starting to get scared since I have 9k USD withdrawal pending which is quite some money and I didn't buy bitcoins at 0.01 this is actually money earned working. So I was wondering if I could have a real an decent feedback from the community to see if CEX.io is a real Scam and I should say goodbye to my money or if they just cannot handle with the amount of work they have to do. Obviously I would not say bye to so much money without fighting, getting my lawyer on the case etc...
I keep on reading posts about people who seem desperate not getting their money after one month, calling this a fraud and being scared about having lost their hard earned money. However generally people post really bad experiences, get quite aggressive against the company but after 2 or 3 posts they just disappear and never give feedback on the final outcome.
So if you've been experiencing significant delays with withdrawal could you please let me know how it ended? Did you succeed to finally get your money back? Are there people around who are still waiting for their money and it's been more than a month.
I'd like to have feedback on this since I believe the people making it a mess, calling this company a scam are just retards. I understand you can get quite impatient and pissed of of not being in control of your fund but at least if your situation got sorted out you should add it to your post and think about the people facing the same situation as you did instead of being selfish, complaining and when the issue gets solved just stop posting and leaving this scary atmosphere for people facing the same situation.

So if you have feedback I would be interested to hear.

If someone from CEX reads this, I have already submitted a ticket but maybe you could also reply here to make it faster.
I have requested a bank withdraw which apparently seems to take forever but I need to get the money ASAP.
Would it make it faster for me to get to the bank, get a visa card, ask you to cancel my bank wire and try to get the money back with visa transfers? At least is it possible to cancel the bank transfer? In which case I would just get out from your exchange using cryptos (even if once again it seems you are currently not paying enough fees and people end up being stuck in the blockchain forever with your support team not replying).
I think cryptos are a great tool but unfortunately companies like you make it look bad or like a scam just because you are very unprofessional and so greedy that your owners prefer to keep number of employees low to earn more at the risk of seeing all your customers leaving... This is a completely retarded strategy especially given the amount of money you could make with a proper Withdrawal setup and support team.

So people who experienced the same issue and got it solved or not, if you could share your experience and especially if you got it solved at the end that could help me to relax a bit.

Thanks in avdnace for your help.

Regards,

Bertrand
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January 09, 2018, 11:01:34 PM
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Well, the cases are increasing:

Hello,

I need some help, last 30 hours I ask cex.io to complete ETH transaction they are doing nothing not answering at all, last answer about this is I have read on there facebook page 9 hours ago that transaction is pending, I'm sure that this is lie because in explorer

I'm getting this

Sorry, we are unable to locate this Transaction Hash


Can anyone tell what should I do ?

Maybe you know phone number or anything, It's impossible to contact them I'm telling them that they should rebroadcast transactions but now one listening they are telling that this is Cryptokitties attack I'm sure it's not, it was month ago.

So please help if you know anything...


And also tell which alternatives do you like so I don't want to use them anymore.


Thanks

https://bitcointalk.org/index.php?topic=2696038.msg27790156#msg27790156

as I said in this thread, all people who have problems with exchange should hire a lawyer and report the case to the police, the exchange has ignored their clients for many months and this situation has become very alarming, people have millions of dollars retained in the exchanges

it is time for an official complaint to be filed, the total transactions are more than 15BTC which is a lot of money, unfortunately I am not in london but I am sure there are online consumer complaint forums which we can approach

hire a lawyer and report the case to the police is the only solution



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January 11, 2018, 10:16:59 AM
 #3

Kindly tell us your user ID or support ticket number so that we could look into the issue.

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