Trade Failed Blockchaininfo

[Shelovek]

Hi friends, I wanted to trade in blockchein wallet, your Bitcoins on Ethereum, with the balance of Bitcoins money is gone, and so is not credited to the wallet Ethereum, can you help me, support does not respond for three weeks  https://blockchain.info/ru/address/3KUPqaG7V5mHHnkx9LJM8Bqmb8WLKA6KLH

https://blockchain.info/ru/tx/32ba6be3d7cfbaf8dd3fbb4b852c0d591a516b9be34d07013e29c2c3be2ba541

[SFR10]

support does not respond for three weeks

Which support you sent to? If you contacted blockchain.info's support, at the moment they're overloaded with tickets and will take a long time. You should contact ShapeShift support instead (submit a ticket with the "Order ID" of the exchange). They usually respond within the first few days (at most).
https://shapeshift.zendesk.com/hc/en-us/requests/new

[Shelovek]

Wrote everywhere, waiting Blockchein is running or closed