Bitcoin Forum
September 30, 2024, 10:43:44 AM
Welcome,
Guest
. Please
login
or
register
.
News
: Latest Bitcoin Core release:
27.1
[
Torrent
]
Home
Help
Search
Login
Register
More
Bitcoin Forum
>
Local
>
中文 (Chinese)
>
离题万里
>
人民日报:看人下菜碟?银行座椅哪儿去了
Pages: [
1
]
« previous topic
next topic »
Print
Author
Topic: 人民日报:看人下菜碟?银行座椅哪儿去了 (Read 100 times)
junlyaa
(OP)
Full Member
Offline
Activity: 212
Merit: 250
⇾
人民日报:看人下菜碟?银行座椅哪儿去了
January 12, 2018, 07:33:12 AM
#1
对“草根”们不够重视,已令一些传统银行将许多“地盘”拱手送给互联网金融;在利润下滑、“收缩战线”的过程中,一些银行若仍以降低普通客户服务质量来“降本增效”,恐怕会失去更多
近来,一些消费者注意到,不少银行的网点都在“折腾”:有的关门大吉,有的改成自助服务厅,还有的装修后重新规划服务区……“改来改去,‘嫌贫爱富’的面孔越发清晰,普通消费者的服务体验却不见改善!”一些人这样说。
就说柜台窗口这件事。有的网点为了减少VIP客户等候时间,一再压缩普通客户的窗口数量。或许是老年人不太适应网络银行、电子支付这些方式,依然属意柜面服务,如今每到发退休金的日子,银发队伍从门里排到门外。人多地方挤,有的网点干脆将柜台前面的椅子撤掉。去年暑期,笔者在某银行眼见着一位拄着拐杖的老奶奶,站在窗口前费劲地架着胳膊填单,伸长了脖子跟里面的柜员讲话……
一些银行“看人下菜碟”的毛病并非今天才有。在个人业务方面,除了柜面窗口分配不均,某些银行干脆婉拒小客户,每天只留出一个半小时办理1000元以下现金业务;更有甚者,规定部分网点只接待存款30万元以上的客户……在机构贷款业务上,对大企业争相服务,对小微企业往往爱答不理。
商业银行是吸收公众存款、发放贷款、办理结算等业务的企业法人,也要算成本效益账。银行80%的收益是由20%客户所创造的,有理由通过“服务分层”,争取更多优质客户。特别是近几年,银行业绩增速下滑,转型压力颇大。在这种情况下,为了争取高端客户增加投入改进软硬件、改善服务,都在情理之中,大家可以理解,可如果对VIP们的照料是以挤占、牺牲普通客户的利益为代价,那就有点说不过去了。
过分拉大客户之间的服务差距,会加剧普通客户在获得服务时的不公平感。改掉“嫌贫爱富”的毛病,要靠银行自身的觉悟,也需要监管部门细化管理,需要相关签约单位和机构强化考核,如果银行对普通客户的服务太差,不妨另寻合作伙伴。
那家让客户站着办业务的银行网点,之前本没有那般拥挤,主要是因为一公里外的另一家网点被裁撤,导致其客流压力骤增。当下,各大银行都在撤销物理网点。遍布城市、数以万计的网点,曾为银行带来了源源不断的低成本资金,也是大银行的传统优势所在。然而在互联网金融尤其是移动支付的冲击下,这些规模庞大的基层物理网点往往成为大银行的包袱,对低效网点“瘦身”成为不少银行的选择。
裁撤网点是大势所趋,但也要有节奏、讲方法。在关掉“实体店”的同时,要善于创新服务方式,提高服务质量。在撤销物理网点前,不妨对辖区的客户进行充分的网络金融和自助服务指导,“店”没了,服务不能缩水。对保留网点的新增客流也应进行精确的测算,使营业场所条件、服务人员数量能有效承接新的柜面服务需求。目前看,相关机构常常只是算了自己的成本账,并没有很好地站在客户的角度考虑这些问题。
这些年,对“草根”们不够重视,已经让一些传统银行将许多“地盘”拱手送给互联网金融。前事不忘,后事之师。如今一些银行在利润下滑、“收缩战线”的过程中,若仍以牺牲普通客户的利益“降成本、增效益”,侵蚀老百姓的幸福感,恐怕会失去更多。
不知那些重装新开的银行网点,是否给客户安了舒适的座椅?我们拭目以待。
huiji2011
Full Member
Offline
Activity: 265
Merit: 100
Re: 人民日报:看人下菜碟?银行座椅哪儿去了
January 12, 2018, 07:34:10 AM
#2
怎么会这样,真是奇葩,脑洞这么大
███
TWITTER
█
█
█
█
█
█
█
█
█
█
█
█
█
█
█
█
█
MOCKTAIL
█
█
█
█
█
█
█
█
█
█
█
█
█
█
█
█
█
█
█
█
WHITEPAPER
███
███
ANN
█
█
█
█
█
█
FIRST SEMI-FUNGIBLE TOKEN ON BSC
█
█
█
█
█
SMART CONTRACT
███
███
TELEGRAM
█
█
█
█
█
Pages: [
1
]
Print
Bitcoin Forum
>
Local
>
中文 (Chinese)
>
离题万里
>
人民日报:看人下菜碟?银行座椅哪儿去了
« previous topic
next topic »
Jump to:
Please select a destination:
-----------------------------
Bitcoin
-----------------------------
=> Bitcoin Discussion
===> Legal
===> Press
===> Meetups
===> Important Announcements
=> Development & Technical Discussion
===> Wallet software
=====> Electrum
=====> Bitcoin Wallet for Android
=====> BitcoinJ
=====> Armory
=====> Mycelium
=====> Hardware wallets
=> Mining
===> Mining support
===> Pools
===> Mining software (miners)
===> Hardware
=====> Group buys
===> Mining speculation
=> Bitcoin Technical Support
=> Project Development
-----------------------------
Economy
-----------------------------
=> Economics
===> Speculation
=> Marketplace
===> Goods
=====> Computer hardware
=====> Digital goods
=======> Invites & Accounts
=====> Collectibles
===> Services
===> Currency exchange
===> Gambling
=====> Games and rounds
=====> Investor-based games
=====> Gambling discussion
===> Lending
=====> Long-term offers
===> Securities
===> Auctions
===> Service Announcements
=====> Micro Earnings
===> Service Discussion
=====> Web Wallets
=====> Exchanges
=> Trading Discussion
===> Scam Accusations
===> Reputation
-----------------------------
Other
-----------------------------
=> Meta
===> New forum software
===> Bitcoin Wiki
=> Politics & Society
=> Beginners & Help
=> Off-topic
=> Serious discussion
===> Ivory Tower
=> Archival
===> Корзина
===> CPU/GPU Bitcoin mining hardware
===> Chinese students
===> Obsolete (buying)
===> Obsolete (selling)
===> MultiBit
-----------------------------
Alternate cryptocurrencies
-----------------------------
=> Altcoin Discussion
=> Announcements (Altcoins)
===> Tokens (Altcoins)
=> Mining (Altcoins)
===> Pools (Altcoins)
=> Marketplace (Altcoins)
===> Service Announcements (Altcoins)
===> Service Discussion (Altcoins)
===> Bounties (Altcoins)
=> Speculation (Altcoins)
-----------------------------
Local
-----------------------------
=> العربية (Arabic)
===> العملات البديلة (Altcoins)
=====> النقاشات
===> إستفسارات و أسئلة المبتدئين
===> التعدين
===> النقاشات الأخرى
===> منصات التبادل
=> Bahasa Indonesia (Indonesian)
===> Marketplace (Bahasa Indonesia)
===> Mining (Bahasa Indonesia)
===> Altcoins (Bahasa Indonesia)
===> Trading dan Spekulasi
===> Ekonomi, Politik, dan Budaya
===> Topik Lainnya
=> Español (Spanish)
===> Mercado y Economía
=====> Servicios
=====> Trading y especulación
===> Hardware y Minería
===> Esquina Libre
===> Mercadillo
=====> Mexico
=====> Argentina
=====> España
=====> Centroamerica y Caribe
===> Primeros pasos y ayuda
===> Altcoins (criptomonedas alternativas)
=====> Minería de altcoins
=====> Servicios
=====> Tokens (Español)
=> 中文 (Chinese)
===> 跳蚤市场
===> 山寨币
===> 媒体
===> 挖矿
===> 离题万里
=> Hrvatski (Croatian)
===> Trgovina
===> Altcoins (Hrvatski)
=====> Announcements (Hrvatski)
===> Off-topic (Hrvatski)
=> Deutsch (German)
===> Anfänger und Hilfe
===> Mining (Deutsch)
===> Trading und Spekulation
===> Projektentwicklung
===> Off-Topic (Deutsch)
===> Treffen
===> Presse
===> Altcoins (Deutsch)
=====> Announcements (Deutsch)
===> Marktplatz
=====> Auktionen
=====> Suche
=====> Biete
=> Ελληνικά (Greek)
===> Αγορά
===> Mining Discussion (Ελληνικά)
===> Altcoins (Ελληνικά)
=====> Altcoin Announcements (Ελληνικά)
=====> Altcoin Mining (Ελληνικά)
=> עברית (Hebrew)
=> Français
===> Actualité et News
===> Débutants
===> Discussions générales et utilisation du Bitcoin
===> Mining et Hardware
===> Économie et spéculation
===> Place de marché
=====> Échanges
=====> Produits et services
=====> Petites annonces
===> Le Bitcoin et la loi
===> Wiki, documentation et traduction
===> Développement et technique
===> Vos sites et projets
===> Hors-sujet
===> Altcoins (Français)
=====> Annonces
=> India
===> Mining (India)
===> Marketplace (India)
===> Regional Languages (India)
===> Press & News from India
===> Alt Coins (India)
===> Buyer/ Seller Reputations (India)
===> Off-Topic (India)
=> Italiano (Italian)
===> Guide (Italiano)
===> Progetti
===> Discussioni avanzate e sviluppo
===> Trading, analisi e speculazione
===> Mercato
=====> Mercato valute
=====> Beni
=====> Servizi
=====> Esercizi commerciali
=====> Hardware/Mining (Italiano)
=====> Gambling (Italiano)
===> Accuse scam/truffe
===> Mining (Italiano)
===> Alt-Currencies (Italiano)
=====> Annunci
===> Raduni/Meeting (Italiano)
===> Crittografia e decentralizzazione
===> Off-Topic (Italiano)
=> 日本語 (Japanese)
===> アルトコイン
=> Nederlands (Dutch)
===> Markt
===> Gokken/lotterijen
===> Mining (Nederlands)
===> Beurzen
===> Alt Coins (Nederlands)
===> Off-topic (Nederlands)
===> Meetings (Nederlands)
=> Nigeria (Naija)
===> Politics and society (Naija)
===> Off-topic (Naija)
=> 한국어 (Korean)
===> 대체코인 Alt Coins (한국어)
=> Pilipinas
===> Altcoins (Pilipinas)
=====> Altcoin Announcements (Pilipinas)
===> Pamilihan
===> Others (Pilipinas)
=> Polski
===> Tablica ogłoszeń
===> Alternatywne kryptowaluty
=====> Nowe kryptowaluty i tokeny
=====> Tablica ogłoszeń (altcoiny)
=> Português (Portuguese)
===> Primeiros Passos (Iniciantes)
===> Economia & Mercado
===> Mineração em Geral
===> Desenvolvimento & Discussões Técnicas
===> Criptomoedas Alternativas
===> Brasil
===> Portugal
=> Русский (Russian)
===> Новички
===> Бизнес
=====> Барахолка
=====> Обменники
===> Идеи
===> Кодеры
===> Майнеры
===> Политика
===> Трейдеры
===> Альтернативные криптовалюты
=====> Токены
=====> Бayнти и aиpдpoпы
===> Хайпы
===> Работа
===> Разное
===> Oбcyждeниe Bitcoin
=====> Новости
=====> Юристы
=> Română (Romanian)
===> Anunturi importante
===> Offtopic
===> Market
=====> Discutii Servicii
===> Minerit
===> Tutoriale
===> Bine ai venit!
===> Presa
===> Altcoins (Monede Alternative)
=====> Anunturi Monede Alternative
=> Skandinavisk
=> Türkçe (Turkish)
===> Bitcoin Haberleri
===> Pazar Alanı
===> Madencilik
===> Ekonomi
===> Servisler
=====> Fonlar
===> Proje Geliştirme
===> Alternatif Kripto-Paralar
=====> Madencilik (Alternatif Kripto-Paralar)
=====> Duyurular (Alternatif Kripto-Paralar)
===> Konu Dışı
===> Yeni Başlayanlar & Yardım
===> Buluşmalar
=> Other languages/locations
Loading...