this money hold fuck and obviously their support, too, is a fucking joke.
but maybe i have just found a workaround: i have tried to withdraw my coins and got the message with a money hold of something like 465h, so something around 20 days. but now i have simply changed my password (which always results in a money hold of 48h) and indeed when i try to withdraw now the money hold message shows only 48h. so i do have the hope that the old money hold has been overwritten by the new one. i will tell you on sunday if this method really works out or if the old money hold is still saved in a queue.
guys, i am happy to tell you my idea has worked out! i have been able to withdraw my coins successfully after waiting for only 48h. this seems to be bug, but a bug that is very useful for us. So
in order to widthdraw your coins as fast as possible and to avoid the shit with the providing of the id pass and the utility bill as well as the the ticket stuff and the whole trouble with their poor customer suppport, simply
- change your password
- wait 48h
- withdraw your coins
- be happy you got out of there
ps: please don't post the piece of advice in the trollbox of btc-e, but only here in the forum. we dont want them to fix that bug, do we?
pps: feel free to donate a little bit if i helped you more than the customer support of btc-e
