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Lost_Guy
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January 12, 2018, 01:25:27 PM
 #1

Hello,

I sent btc from cex.io over a week ago and it remained unconfirmed. When I went to check on that transaction, in the hopes it was confirmed I received a message saying "Transaction rejected by our node. Reason: Transaction was previously accepted but has been pruned from our database". So, I looked up the wallet it was being sent to and it showed up in another transaction with with 23 confirmations, but I have not received the btc. Upon looking further they are identical transactions, the only difference is the new one has a higher fee with it. I was hoping somebody could explain what happened and if there is anything I can do.

Original

https://blockchain.info/tx/6acdc46c682eefc7cec62417b87604ae2928d4dcebb0b995ebe9018142bafeef

New

https://blockchain.info/tx/3f4790e570c100411ee3ac433ecef7adb838e42d22274d8effe83a5270df5bae

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ranochigo
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January 12, 2018, 01:29:12 PM
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The transaction was dropped by the mempools in the nodes around the network and Cex.io decided that the fee was too low and crafted a new transaction with a higher fee that replaced the old transaction.

If the transaction is confirmed and is visible on the block explorer when searching your address, it isn't their fault. The fault is with your wallet. What wallet are you using?

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January 12, 2018, 01:32:43 PM
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So, I looked up the wallet it was being sent to and it showed up in another transaction with with 23 confirmations, but I have not received the btc.
Do you mean you looked up the address on a block explorer, or did you see 23 confirmations in your wallet?

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Is your receiving address in this list?

If it is, and your wallet doesn't show it, it might be out of sync.

Lost_Guy
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January 12, 2018, 01:40:59 PM
 #4

Wow, thanks for the quick responses.

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The fault is with your wallet. What wallet are you using?

The wallet is on another exchange. When I look at the receiving address now it is different from when I first sent the transaction. But, I am pretty sure that most exchanges change addresses, but all old addresses are still valid.

Quote
Do you mean you looked up the address on a block explorer, or did you see 23 confirmations in your wallet?

On blockinfo you can see the 23 confirmations, nothing in my wallet.

Quote
Is your receiving address in this list?

Yes, my wallet is in the list, but as I said above the exchange I was sending to now shows new address.

Thanks.
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January 12, 2018, 02:03:42 PM
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The wallet is on another exchange. When I look at the receiving address now it is different from when I first sent the transaction. But, I am pretty sure that most exchanges change addresses, but all old addresses are still valid.

You need to contact support at the exchange and get them to check it. On the facts you have stated it looks like something has gone wrong at their end because as you say old addresses are normally still valid. Good luck.


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January 12, 2018, 02:22:48 PM
 #6

Yes, my wallet is in the list, but as I said above the exchange I was sending to now shows new address.
Was this HitBTC by any chance? I've read about problems like this before.

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