How to Disable 2FA in Yobit if lost phone

[tirthraj]

Friends i had set my 2FA ( two factor authentication) . but unfortunately i lost my phone and i sent mail to Yobit support provided my credential like what was my joining date and what was my last action but seems no response from there side ? any help would be appreciated.
more than 2 weeks gone but no response. i received only one mail they were asking about my credential and nothing more.

[1714131804]

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[1714131804]

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[OmegaStarScream]

Services that use 2FA usually give you a private key when they give you the QRcode to scan in your phone, that should help you to recover your 2FA.

[tirthraj]

Services that use 2FA usually give you a private key when they give you the QRcode to scan in your phone, that should help you to recover your 2FA.

Thanx for reply but its more than 2 weeks  how much time it will take to finish this process.

[tirthraj]

I just got the Recieved from Yobit Support thet made my 2FA off . let me share my mail with you all .

Dear User!

Support answer:

2fa is off

Please answer in tickets only, don't send any answers to email! Tickets: https://yobit.net/en/support/

Date: 27.01.2018 15:59

Sincerely yours,
Team of Yobit.Net

this is 27 jan.

-------------------------------------------------------------------------------------------------------------------------

This was my reply to them.
Dear User!

Your ticket:
Disable 2 way Auth
Please disable my 2 wau Authentication.


My registration date was :- Saturday, January  6, 2018 at 12:42 PM. [when i registered on this website]

Last Deposit:-

Date:january 7 , 2018.

Amount was:-0.02084524  BTC. .Including transaction fee

1JEpGgD27Z3ns5MCc4Hqe5NCkJAxGPuKa5

This was my yobit.net  bitcoin wallet address.

Regards ,

MyUserName

IP: myIpadddress
Date: 08.01.2018 11:28

---------------------------------------------------------------------------------------------------------------------------
his was mail first I received from them
Dear User!

Support answer:

For security check we must ask you some information before turning 2fa off.
Please describe in this ticket: approximate date of registration at Yobit and your last actions  (deposits, withdrawals, orders, etc.)
 with approximate amounts.

Please answer in tickets only, don't send any answers to email! Tickets: https://yobit.net/en/support/

Date: 08.01.2018 07:17

Sincerely yours,
Team of Yobit.Net

Now it tooks approximately 24 days .

[AnjaMaria86]

Services that use 2FA usually give you a private key when they give you the QRcode to scan in your phone, that should help you to recover your 2FA.

I have the same issue! 
I did send about 30 tickets for the past two months and no response from them!
Also, they've asked my my last transaction but what if I don't remember.
I know my username (email) and password, authenticator has stopped working and I did not log in for the past 8 months I think.

[Potato Chips]

I have the same issue! 
I did send about 30 tickets for the past two months and no response from them!
Also, they've asked my my last transaction but what if I don't remember.
I know my username (email) and password, authenticator has stopped working and I did not log in for the past 8 months I think.

First, did you save the secret key (the alphanumeric code)? 'cause you yourself can recover your 2fa through that

If not, your only hope is for yobit to answer. If they asked you about the dates, go look for their emails. There should be a confirmation email when you first created your acc as well as withdrawal confirmations. The others are I guess up to your memory but they're not asking for the exact dates anyway, just the approximate.

[OmegaStarScream]

I have the same issue! 
I did send about 30 tickets for the past two months and no response from them!
Also, they've asked my my last transaction but what if I don't remember.
I know my username (email) and password, authenticator has stopped working and I did not log in for the past 8 months I think.

Wait for their response and see how things go. If you can't provide the details they are asking you, it's very unlikely you'll get access to the account again.

If you didn't use the account for eight months, then you should already have an estimation on where you last made a withdrawal or which coin was it at least, that should help.

As a piece of advice though, whether you manage to get access to your account again or not. I suggest to not use Yobit again. It's with no doubt one of the worst, If not "the" worst exchange out there.

[AnjaMaria86]

I have the same issue! 
I did send about 30 tickets for the past two months and no response from them!
Also, they've asked my my last transaction but what if I don't remember.
I know my username (email) and password, authenticator has stopped working and I did not log in for the past 8 months I think.

Wait for their response and see how things go. If you can't provide the details they are asking you, it's very unlikely you'll get access to the account again.

If you didn't use the account for eight months, then you should already have an estimation on where you last made a withdrawal or which coin was it at least, that should help.

As a piece of advice though, whether you manage to get access to your account again or not. I suggest to not use Yobit again. It's with no doubt one of the worst, If not "the" worst exchange out there.

Thank you!