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January 17, 2018, 11:55:04 AM |
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So, I transferred 0.3 BTC to my bticoin.de account back in november 2017 with the intent to obviously sell them as soon as I can but they were marked as "reserved" immediately once they were noted in my account. I thought "okay, sure maybe give them time to validate the transaction and all". Well...4 weeks later, they were still marked as reserved, but I wanted to sell them (which was end of december 2017 then). I couldn't sell them, so I started a support ticket, but they didn't answer for 10 days, which prompted me to email the support one more time. They came up with a generic answer that did not help me at all. I replied, filed a complaint with their website, called their telephone support (which is a hired company that just forwards any questions to bitcoin.de and they themselves can't do anything about it), messaged them on Facebook and they happily ignore me.
So...since the day I definitely wanted to sell (28th December), Bitcoin crashed down below the 9000€ mark, leaving me with more than 1000€ in losses. And they still can't reply to my damn inquiry. I've read more reports about an "only-mode" on bticoin.de rendering many users unable to access their BTC. We can neither withdraw nor sell our BTC at the moment. I don't know how many are affected, but I was fucked pretty badly in my opinion. Selling BTC for merely 2500€ compared to 4000€ is a big deal for me, but the bigger problem is that they show no signs of taking care of the situation at all.
Does anyone experience the same issues as I do? Do you have suggestions? I don't have money for a lawyer, so that's annoying.
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