You did a mistake by using a new exchange. Koinex would have been a better option. Did a friend referred you there for referral income ? Because I checked prices on these exchnages and even price wise Koinex is better. For your current investment, all you can do is wait for the support team to respond.
Do not refer someone into darkness , Koinex don't even has WITHDRAWAL option at the moment , people's money stuck there . For your mere referral earning don't push people into scam . KOINEX INR withdrawal Disabled but Deposit working fine which is Epic strange thing .