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Author Topic: CryptoCapital Withdrawal Problems  (Read 56 times)
jzm8sg
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January 23, 2018, 01:46:28 PM
 #1

I have £16k sitting in my Crypto Capital account (cryptocapital.co)
(Sold a couple of BTC on CEX.IO).  That's pretty much all my BTC so I really don't want to lose this money! Sad

On the 18th Jan I initiated a transfer of funds out to my bank account and it has been sitting in the 'sent for authorization' queue.

This extended period has made me lose confidence in their ability to get things done in a reasonable period of time so I have send them this email.

----------------------------------------
Hi there,

Please can you cancel my pending transfer from my account.  I have a request for £15985 transfer OUT pending and I would like to CANCEL IT IMMEDIATELY.

I will initiate another transfer for the funds to be returned to my CEX.IO account instead.

Please can somebody get back to me ASAP. 

I am going to be posting my emails on bitcointalk.org so that everybody can see how this matter is settled and how quickly it takes for a resolution.  I am reading very negative reviews for your services and how slowly everything happens.  I am trying to prevent the same thing happening with my case.

Regards,
-------------------------------------

I am going to post every email that I receive back from them in a timely manner so that I can give everyone here an idea of how CryptoCapital deals with this issue.
I am also copying my emails to their support@cryptocapital.co address so that both are duplicated.
Even if this goes all sour, I am happy to help prevent other people getting stuck. 

Wish me luck everybody!

-Sid-
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January 23, 2018, 05:36:47 PM
 #2

sent reasonable amount Euros via the Polish bank to Crypto Capital account Jan 15th - not arrived after 8 days now. Support mail without answer, telephone support not available. For now can only say: avoid!
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January 23, 2018, 06:29:05 PM
 #3

For now, that's what I would say as well.
I will keep you all updated daily if I get any emails back.
Any resolution suggestions from veterans will be welcome!
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January 23, 2018, 07:18:29 PM
 #4

https://who.is/whois/cryptocapital.co

Registrar Data Make Private

Registrant Contact Information:
Name: WhoisGuard Protected
Organization: WhoisGuard, Inc.
Address: P.O. Box 0823-03411
City: Panama
State/Province: Panama
Postal Code
Country: PA
Phone: +507.8365503
Fax: +51.17057182

well, with this data you can not expect good things coming from that exchange


Any resolution suggestions from veterans will be welcome!

hire a lawyer and report your case to the police is the only way you can get your money back

sent reasonable amount Euros via the Polish bank to Crypto Capital account Jan 15th - not arrived after 8 days now. Support mail without answer, telephone support not available. For now can only say: avoid!

You must hire a lawyer and report your case to the police, if you can.

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iePlay NoweiI
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naviges
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January 24, 2018, 02:06:15 PM
 #5

SEÑORES CEX.IO

Yo confié en Ustedes, y también confié en Cryptocapital a tavés del cual realicé un retiro,
PERO AHORA CRYPTOCAPITAL NO ME RESPONDE POR $ USD 220

SI USTEDES UTILIZAN UN TERCERO QUE NO ES SERIO, ESO LOS AFECTARÁ MUCHISIMO,
ESTOY EXPARCIENDO MI INCONFORMIDAD POR EL MUNDO RESPECTO A CRYPTOCAPITAL.

HCE MAS DE 18 DÍAS CRYPTOCAPITAL NO ME RESPONDE POR UN RETIRO
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January 26, 2018, 05:49:20 AM
 #6

another untrustworthy exchange  Tongue
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