Bitcoin Forum
August 20, 2018, 03:42:25 PM *
News: Latest stable version of Bitcoin Core: 0.16.2  [Torrent].
 
   Home   Help Search Donate Login Register  
Pages: [1]
  Print  
Author Topic: Cryptopia's support response time  (Read 42 times)
raulo1985
Jr. Member
*
Offline Offline

Activity: 70
Merit: 0


View Profile
January 31, 2018, 03:56:06 AM
 #1

Hi. I'm sure this has been asked many times, but aprox. how many days is taking them to reply to a ticket regarding a deposit? Their site says the response time is 12 days, but I have an open ticket that's a month old, and it's about a deposit involving serious money for me (like usd $2,000). Not a single reply yet. Anyone has gotten a reply from them after a month of waiting? Is there anything else besides opening a ticket that I can do? Honestly, I almost feel like I've been scammed.
Thanks
1534779745
Hero Member
*
Offline Offline

Posts: 1534779745

View Profile Personal Message (Offline)

Ignore
1534779745
Reply with quote  #2

1534779745
Report to moderator
1534779745
Hero Member
*
Offline Offline

Posts: 1534779745

View Profile Personal Message (Offline)

Ignore
1534779745
Reply with quote  #2

1534779745
Report to moderator
1534779745
Hero Member
*
Offline Offline

Posts: 1534779745

View Profile Personal Message (Offline)

Ignore
1534779745
Reply with quote  #2

1534779745
Report to moderator
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
Rabbai89
Member
**
Offline Offline

Activity: 70
Merit: 10


View Profile
January 31, 2018, 04:18:43 AM
 #2

This market as a whole has become extremely popular! And these exchanges have been overwhelmed with new users, Alot of exchanges had to close registrations for new accounts just to keep up. I know they may say 12 or so days, but it wouldn't be out of the ordinary to take a month+

DeepOnion    ▬▬  Anonymous and Untraceable  ▬▬    ENJOY YOUR PRIVACY  •  JOIN DEEPONION
▐▐▐▐▐▐▐▐   ANN  Whitepaper  Facebook  Twitter  Telegram  Discord   ▌▌▌▌▌▌▌▌
Get $ONION  (✔Cryptopia  ✔KuCoin)  |  VoteCentral  Register NOW!  |  Download DeepOnion
ikicha
Full Member
***
Offline Offline

Activity: 378
Merit: 100



View Profile WWW
January 31, 2018, 05:10:51 AM
 #3

I do not know, but I once sent a support message to it and reply very quickly. I've had problems with 2fa verification, and they completed it in less than 4 hours

kickdapa
Full Member
***
Offline Offline

Activity: 434
Merit: 100


ICOForums.net - A Cryptocurrency & ICO Forum


View Profile
January 31, 2018, 07:39:39 AM
 #4

I just sent a 2nd level verification request. I received a response within 48 hours. very fast. The support staff is very professional

Activity Contest  \_____◢  ICO Forums  ◣____/  Promotion Contest
New Forum for Cryptocurrency Discussion
ICO Review Contest  / ̅ ̅ ̅ ̅ ̅ ̅ ◥  ANN Thread  ◤ ̅ ̅ ̅ ̅ ̅ ̅ \  Signature Campaign
Kryptonitka
Member
**
Offline Offline

Activity: 112
Merit: 10

Bitcoin ATOM FORK 1 BTC = 1 BCA


View Profile
January 31, 2018, 08:31:06 AM
 #5

I was not in a situation like you. I also contacted their support team and they solved my question within three days. Try creating another ticket. Perhaps your previous ticket was lost among many others. Another way out I at least do not know, or on twitter write maybe notice.

distr@yopmail.com
Full Member
***
Offline Offline

Activity: 267
Merit: 101



View Profile
January 31, 2018, 09:10:44 AM
 #6

my experience cryptopia is normal reply ticket
1-3 days if you has old ticket send ticket again and try on trollbox so admin can follow up ticket support
cryptopia better than yoshit ( yobit )

raulo1985
Jr. Member
*
Offline Offline

Activity: 70
Merit: 0


View Profile
January 31, 2018, 05:38:21 PM
 #7

Thanks for your replies. I already placed other tickets for the same issue a couple of weeks ago, and nothing. I even placed one of them under the subject "account" and not "deposit" to see if those tickets get faster responses, but no reply so far. Two days before my original ticket I placed another one regarding account verification, and I got an answer the next day. Both tickets were sent with like two days apart from each other, so I don't think it's because they suddenly had so many tickets that they couldn't reply the second one. This looks like they reply the tickets regarding account verifications or trading issues in a fast manner, but not the deposit and withdrawal ones. Maybe they do that because they are more interested in getting more users and money than solving customers problems that won't bring them more bucks.
And I also tried trollbox more than once. No admin there, no response. I really don't know what to do except waiting, but I'm starting to get the feeling that they'll never reply those tickets. Any ideas?

Thanks again
Pages: [1]
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!