Avalon Chip Order 24th June. Refund Requested on August 4th, 2013 no response.

[dogie]

Yifu just keep doing what you're doing, all these complaints are just wasting their own time. You're fulfilling your legal duties and fulfilling orders to the best of your ability unless proven otherwise. Apart from the B3 refunds which was a 'it happens' script error. I personally lost 5 figures on B3, but hey what can you do.

And i was so sure that was sarcasm after reading your last sentence. But im not so sure now anymore after reading your last posts in the forum.

yea, dogie is using some bad drugs ...

Ignored.


------------


Feel free to email / pm if you are also interested in pushing this legal action. I don't think several hundred thousands of dollars is small change and would look good on an AG's resume. Time has run out for Avalon.

Delusional. They've offered full refunds for ANYTHING which is late, yet you still want to sue them. How does that make any sense.

[dogie]

Where are the chips?
3 weeks late on the shipping the developer chips?
No replay to emails, support tickets and phone calls to customers with nearly $80000 USD invested.

Sorry but that is just wrong.

Cut off on the 22nd... nice... sarcasm) you need to refund everyone that asks simply because you do NOT HAVE THE CHIPS TO SHIP!

Where are the chips? Do you have them in hand?

We have no evidence of that and given the failure to ship the majority of your chips on time we requested a refund on August 5th via support ticket. Still no reply?

Interesting.

Please please please sue them, I'd love to see it. You won't though, because you're messaging us rather than your lawyer.

[Bicknellski]

Where are the chips?
3 weeks late on the shipping the developer chips?
No reply to emails, support tickets and phone calls to customers with nearly $80000 USD invested since we started reaching out for answers on July 28th.

Sorry but that is just wrong.

Cut off on the 22nd... nice... (sarcasm implied) you need to refund everyone that asks simply because you do NOT HAVE THE CHIPS TO SHIP!

Where are the chips? Do you have them in hand? Tracking numbers? We have been asking for weeks for clarification.

We have no evidence of that and given the failure to ship the majority of your chips on time we requested a refund on August 4th via support ticket. Still no reply?

Interesting.

[Bicknellski]

what? with lead time of 8-10 weeks agreed upon ordering, some orders made after june are not even suppose to ship yet, why would we offer refund for them.

it simply says since chips are arriving, we believe we will be on time, if not, a new refund form will be made.

Where are the chips?
Where is the tracking number?
Why haven't you responded to emails, phone calls, LinkedIN messages, Support tickets?

Given you have not responded directly to our queries we have to start legal action. We have no reasonable belief you have the chips, nor do you have capacity to ship them given the BACKLOG that exists.

Reply to our support ticket and messages it has been over a month with NO REPLY.

[Bicknellski]

what? with lead time of 8-10 weeks agreed upon ordering, some orders made after june are not even suppose to ship yet, why would we offer refund for them.

it simply says since chips are arriving, we believe we will be on time, if not, a new refund form will be made.

Yifu... Start at June 1st and count ten weeks.

I'm aware, I was commenting on him in particular, his order is made on june 24th, I'm not even behind yet.

also there's a typo, the form says 15th, which is exactly 2 and half months ago from today.

You were late with the developer chips.
You did not reply to our support ticket of AUGUST 4th requesting a refund.
You did not reply to our message in LinkedIn on July 28th asking for information on our chip shipment.

At this point we have no evidence you have chips that can be shipped. We want a response to our support ticket not a post 2nd hand and indirect. RESPOND.
Your failure to respond for over a month put us in the position to CANCEL production given that there was no response from you. Obviously your failure to respond has caused to make decisions to best protect our interests and it goes without saying your DELAY in answering us directly is what we will be taking up with the lawyers and AG of NV and NY as well as the FBI.

[plasmoske]

Watch as support tickets continue to be unresponded to, phone calls not being picked up, emails not being replied. Blah blah.

It'll the same old shit as ever and he still refuses to hire more staff. You think things will change for the better at his current capacity?

It hasn't for the past 2 months, it won't magically all get resolved within the next 2 months.

[Bicknellski]

Watch as support tickets continue to be unresponded to, phone calls not being picked up, emails not being replied. Blah blah.

It'll the same old shit as ever and he still refuses to hire more staff. You think things will change for the better at his current capacity?

It hasn't for the past 2 months, it won't magically all get resolved within the next 2 months.

Yes and that is negligence and the reason why we requested a refund on August 4th, 2013 and why we will be pursuing legal recourse.

How hard is it to email the customer personally and let them know what is up especially when they need to know if these chips are on time or late given that the majority of chips were late there is no reasonable expectation our chips will be shipped on time. We were more than happy to wait but given you NEVER replied and still haven't BitSyncon we would direct you to the FTC rules on cancellation of an order.

What Does the Rule Cover?

It applies to most goods a customer orders from the seller by mail, telephone, fax, or on the Internet.

It does not matter how the merchandise is advertised, how the customer pays, or who initiates the contact.

When You Must Cancel an Order

You must cancel an order and provide a prompt refund when:

•the customer exercises any option to cancel before you ship the merchandise;

•a statement that, if the customer agrees to the indefinite delay, the customer may cancel the order any time until you ship.

http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule

We still have not RECEIVED any official confirmation that you have the product in hand and further we submit you are unable to fulfil your obligations given your backlog of orders. Respond to our support ticket officially not through the forums. We want to resolve this issue and have tried every means at our disposal to get you to communicate with us via your support ticket site as well as LinkedIn. We want a dialogue so we can find a resolution not more excuses and off handed remarks here in these forums. You need to respond directly to our questions and support tickets not here.

[Bicknellski]

https://nvsos.gov/sosentitysearch/CorpDetails.aspx?lx8nvq=ozwghIfOnmFj64qH4nYDaA%253d%253d

Code:

BITSYNCOM LLC

 Business Entity Information
Status: 	 Active	File Date: 	 9/24/2012
Type: 	 Domestic Limited-Liability Company	Entity Number: 	 E0498002012-8
Qualifying State: 	 NV	List of Officers Due: 	 9/30/2013
Managed By: 	 Managing Members	Expiration Date: 	 
NV Business ID: 	 NV20121582922	Business License Exp: 	 9/30/2013

 Registered Agent Information
Name: 	 BUSINESS FILINGS INCORPORATED	Address 1: 	 311 S DIVISION ST
Address 2: 	 	City: 	 CARSON CITY
State: 	 NV	Zip Code: 	 89703
Phone: 	 	Fax: 	 
Mailing Address 1: 	 	Mailing Address 2: 	 
Mailing City: 	 	Mailing State: 	 NV
Mailing Zip Code: 	 	 	 
Agent Type: 	 Commercial Registered Agent - Other
Jurisdiction: 	 DELAWARE	Status: 	 Active


 Officers	Include Inactive Officers 
 Managing Member - YIFU GUO
Address 1: 	 2282 E15	Address 2: 	 
City: 	 BROOKLYN	State: 	 NY
Zip Code: 	 11229	Country: 	 
Status: 	 Active	Email: 	 

 Actions\Amendments
Action Type: 	 Articles of Organization
Document Number: 	 20120651974-37	# of Pages: 	 1
File Date: 	 9/24/2012	Effective Date: 	 
(No notes for this action)
Action Type: 	 Initial List
Document Number: 	 20120738967-85	# of Pages: 	 1
File Date: 	 10/30/2012	Effective Date: 	 
(No notes for this action)

[18RATTT]

Yifu,
I'm one of the people who happen to ordered my Avalon chips on 24th of June.

It is an anonymous decision by our group to request a full refund from BitSyncom. I hope this thread haven't damaged your Refund Policy, and please kindly take a consideration to giving a full refund of our 24th June order. I even saw you made an effort to manual'd a refund to your customer.

i for one, understand the complexity of running a business; eg. overdue deadline, suppliers cutback, logistics delays, customs implications, unexpected public holiday in certain country/region, etc.

Its unfortunate it comes to this, but we appreciate your call to giving us a full refund option and i cant wait for your in-stock-policy gen2+ ASIC chips announcement.

thank you for your cooperation, wish you all the best of your endeavor.
ttt

[Bicknellski]

Code:

Week 1: 24th June ORDERED
Week 2:  1st July
Week 3:  8th July
Week 4:  15th July
Week 5:  22nd July
Week 6:  29th July
Week 7:  5th August
Week 8:  12th August
Week 9:  19th August DUE
Week 10:  26th August - DUE
Week 11:  2nd September 1 week OVERDUE
Week 12:  9th September  2 weeks OVERDUE

Yifu, you are 1 week overdue and no response to our many queries via support tickets since July 28th, 2013.

Are refunds available now to those who ordered on 24th of June, 2013?
Will there be any tracking information?
Are chips being shipped or not?

We are requesting a refund, as per our August 4th support ticket request, which ironically has been ignored for going on 4 weeks now.

[SebastianJu]

I actually rage a hell of a lot, and I'm vicious if you legally cross me without good reason. But, in this case I just don't see any other scenario other than 'shit happened', we all lose. Unless someone can conclusively prove that chips were used to hash/purposely delayed, it just doesn't make anything he did criminal.

Why would he purposely want to delay chips to devalue them, have way more refunds and unhappy customers? It simply wouldn't make sense.

No, of course there is no proof for anything. And we wont get it most probably. Im not ok with the things that could have work. Support for example. Most of the trouble was because of missing communication. Then no explaination why the chips are so late till now. I dont see a reason why Yifu doesnt give one. I mean repointing some of the anger to the real culprit would be naturally. Instead he only speaks about 20 batches in customs, which explains nothing. He didnt do support so buyers personally wanted to check and he was scared so hard that he had to stop work and hire bodyguards. To protect of its own customers. And all only because he stopped communicating.

And the point im still at... no communication about why the chips are so late. I mean he ordered thos same chips multiple times before. There is no hardness in it. The chips are ordered, paid, received and shipped. Thats it. What went wrong in this repetitive task? He most probably knew exactly when the chips would arrive after ordering because he ordered this way. But then it took a multiple time of that? Explaination?

And be honest... you speak about "i lost 30k because i got my miners late but dont worry... this happens". You await that isnt taken as blackest irony? Im not sure what happened with the miners but you dont know too. It was a repetitive task again, it was done 2 times before already. I would await to know at least now what went wrong... THEN you could say maybe that he didnt do anything wrong.

[Bicknellski]

Code:

Credit: 782.10 BTC
Net amount: +782.10 BTC
Transaction ID: 93d1ee65b2d9454c2c948d3fb4516a1a7bf59cc6f576a6e151d21c29a74be77d

Received Refund.

Thank-you BitSynCom.

I wish you the best in your future endeavours.

Closed the support tickets.