I remember a blog posted last 2017 in newsbtc : "
A 90-day Pending Support Ticket on Poloniex is the new Normal". Have you been waiting more than that? Considering all of the users waiting for the support response [as seen on their
ANN,
Reddit,
Twitter], it could take much longer, but you have no other choice than waiting. They prefer contacting them by sending a ticket yet they couldn't handle the demand.
Even though you post your concern on the links above [Ann, Twitter, Reddit], I don't think you could get any help there. Good luck though, on recovering your account. Better to stay away on Polo after getting your coins.
Oh, just saw this, one user on
Reddit posted his experience about his support ticket. He waited for 84 days before the problem has been solved. Really a matter of time but at least it has been solved