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Author Topic: Can't locate my pending deposit using TXID  (Read 59 times)
str8dizzle
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February 12, 2018, 03:27:11 PM
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Hi, I have pending deposit sitting in my coinjar wallet. Their support team is useless and an unavailable despite the many requests i have sent.
Anyway,I have used sites such as  blockchain.info, BlockCypher, or Block Explorer to search my for transaction and been unsuccessful I even used viaBTC which told me my TXID did not exist.
What can i do get this resolved apart from waiting a non-existant support team from coinjar?
Its beens over 5 days since i received my deposit
Please someone help  Sad
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ranochigo
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February 12, 2018, 03:41:43 PM
 #2

Where did you send it from?

If you can't even find it on the block explorers, it is certainly not Coinjar's fault and there is absolutely nothing that they can do to help you. If you can't find it on the block explorers, then the transaction does not exist in the block explorer's mempool or the blockchain itself. It might be dropped and you need to get your sender to either rebroadcast it or make a new transaction.

str8dizzle
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February 12, 2018, 03:47:52 PM
 #3

it was sent from another party who uses a cubit wallet.
got the confirmation it was recieved in my coinjar wallet and can even see the amount sitting up there in a pending status with TXID info.
My receiving address is the same address used for this pending deposit and have had no issue with any deposits following made after this one.
any idea what i can do to have this resolved?
AS far as the depositer is concerned they have sent it and the amount has left their wallet aswell
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February 12, 2018, 03:53:15 PM
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any idea what i can do to have this resolved?
Contact the sender.

If you can't find it on block explorers, it is likely that the transaction won't ever be confirmed. The likely scenario is that the transaction was dropped by most of the nodes across the network and miners could've dropped it too. If you can't see it on block explorers, it is the sender's fault. Pester them and request the raw transaction for it.

str8dizzle
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February 12, 2018, 03:55:54 PM
 #5

Yeah I've already made them aware of the problem and they too are non-responsive.
IF they use cubit to send bitcoin, what can they do to fix this issue? Any idea? Or is this something support team at cubit will need to fix on behalf of the depositor?
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February 12, 2018, 03:59:15 PM
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IF they use cubit to send bitcoin, what can they do to fix this issue? Any idea? Or is this something support team at cubit will need to fix on behalf of the depositor?
As far as my research goes, I've established that Cubit is an online wallet. The problem with online wallet is that the owner does not have access to the private keys and with these kind of problems, they are trickier to solve. If you have the raw transaction of the pending transaction, you could rebroadcast it and I doubt you do.

The thing that they should do is to craft a new transaction and broadcast it. No one else other than the people at Cubit can fix this problem.

str8dizzle
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February 12, 2018, 04:08:19 PM
 #7

No i dont have the raw data.
I've sent cubit support a request to solve this issue for me and provided the TXID and my payee address for them.
Based on your reply, there is nothing else I can do but wait i guess....
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February 12, 2018, 04:44:52 PM
 #8

No i dont have the raw data.
I've sent cubit support a request to solve this issue for me and provided the TXID and my payee address for them.
Based on your reply, there is nothing else I can do but wait i guess....

Dude every transactions will have TX id bro. If you have it share to here. I can check and accelerate the transaction if there is any network delay buddy. If you have set the transaction fees to cheap amount like economy fees. Obviously it takes a day of time or more to get the confirmation.
However, please share the transaction ID to check it buddy. Please share your address to check all the transactions taken part in your address.

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crairezx20
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February 12, 2018, 04:54:05 PM
 #9

No i dont have the raw data.
I've sent cubit support a request to solve this issue for me and provided the TXID and my payee address for them.
Based on your reply, there is nothing else I can do but wait i guess....
I think its not a cubit wallet issue its from coinjar since you receive a TXID from cubit wallet it means that your transaction was already in mempool you should find it from any explorer..
but if you can't find them in explorer it means the cubit wallet will be the issue..
Much better to share with us the TXID then we can check if its a low fee issue or other reason..

Also check  this thread its a little bit issue from their coinjar wallet
https://bitcointalk.org/index.php?topic=2266258.0
https://bitcointalk.org/index.php?topic=2250644.0

Looks like you are not the only one who having issue in coinjar wallet..

str8dizzle
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February 12, 2018, 04:55:32 PM
 #10

I have the TXID but I do not have the raw transaction data needed to re-broadcast as my deposit came from a holder of cubit wallet.
I have no idea how to use the TXID to fix my issue and all the blockchain explorers ive used returns a 'NOT FOUND' result.

str8dizzle
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February 12, 2018, 05:02:57 PM
 #11

TXID located on my coinjar wallet:
6fba2a114fbe3266cfadc06957048bf94a96b1de49b2bfb5eb89d6c8849b26b3
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February 12, 2018, 05:47:00 PM
 #12

TXID located on my coinjar wallet:
6fba2a114fbe3266cfadc06957048bf94a96b1de49b2bfb5eb89d6c8849b26b3

That one was tagged as "Removed/Double Spend" on btc.com (Block explorer) but don't worry an exact same transaction is found which is this one so what probably happened is the sender did a double spend since the previous was stucked in limbo and yes it's already confirmed.

You should check you address on any block explorer and if the amount there doesn't match what is on coinjar, just contact their support including the link.


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