HitBTC Exchange

[KourtneyK]

I think most of the exchange sites now have very poor customer service support and it is hard to reach them or get a response from them. That's why we need to be more careful when sending coins to other exchanges or when withdrawing because we don't want to get through to that kind of situation.

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[Bayoe_noe]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

my experience is using hitbtc, not sending wrong token. at that time I sent Centra roken from wallet to hitbtc account, in etherscan already successful transaction, but in hitbtc account still zero balance. it's been since 23 december 2017 and I've sent 3 tickets to admin hitbtc, but until now no response and no settlement about my problem...

[Rhinoboy11]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

What month are we now? We are already on mid February and seeing your are complaining sincec December,what a poor support system they do have. I have tried out Hitbtc on selling out some of my tokens i havent experience any problems this is why i didnt tried out on how they do resolve issues.For now you are still lucky that they do response even though it is too long but yet you do have still chance to get those funds. For now you would need to hear out on whats their feedback about that.If they would refund or not.

i still have some hope left but very little.
When someone tells you that your case will be put as urgent then nothing a month later doesn't sound right.

Hopefully they fill help out. and i also seen they charge 100$ so pretty much i wont get that much back

[Rhinoboy11]

I think most of the exchange sites now have very poor customer service support and it is hard to reach them or get a response from them. That's why we need to be more careful when sending coins to other exchanges or when withdrawing because we don't want to get through to that kind of situation.

I've learnt the hard way

[nydiacaskey01]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

Your post is conflicting because the transaction was made December 2017 and they responded only 3 weeks ago so lets say last week of January 2018 and you are using the word urgently? If HitBTC have the sense of urgency to help you recover that $300 worth of ETH same day of maybe 24-48 hours they could have responded with at least a confirmation that they received your concern and they are on top of it. There is no sense of urgency with "tones of tickets which do unanswered".

[Rhinoboy11]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

Your post is conflicting because the transaction was made December 2017 and they responded only 3 weeks ago so lets say last week of January 2018 and you are using the word urgently? If HitBTC have the sense of urgency to help you recover that $300 worth of ETH same day of maybe 24-48 hours they could have responded with at least a confirmation that they received your concern and they are on top of it. There is no sense of urgency with "tones of tickets which do unanswered".

Nothing is conflicting. I have their email and if you want i can send you.

I was very happy they replied after a long long time but obviously the support was just bluffing.

[Rhinoboy11]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

Your post is conflicting because the transaction was made December 2017 and they responded only 3 weeks ago so lets say last week of January 2018 and you are using the word urgently? If HitBTC have the sense of urgency to help you recover that $300 worth of ETH same day of maybe 24-48 hours they could have responded with at least a confirmation that they received your concern and they are on top of it. There is no sense of urgency with "tones of tickets which do unanswered".

Nothing is conflicting. I have their email and if you want i can send you.

I was very happy they replied after a long long time but obviously the support was just bluffing.

their last email right here.


Feb 6th email from some support member.

##- Please type your reply above this line -##
Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team

[prashanta]

your topic is so unpredictable because a lots of trader using Hitbtc exchange and all of them can explain their own feels about their own experience according their trading statistics. so no one can tell clearly that hitbtc is good or bad.

[nydiacaskey01]

their last email right here.


Feb 6th email from some support member.

##- Please type your reply above this line -##
Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team

This is the problem with trading platforms nowadays, they don't know how to take care of their clients. If they value their clients the least that they can do is respond immediately even if they don't have the answer yet to your query. It will not take 5-10 minutes to construct a good email response that will assure clients like you that they are working on it. Good luck and I hope you can still get it back.

[Hagmonar]

your topic is so unpredictable because a lots of trader using Hitbtc exchange and all of them can explain their own feels about their own experience according their trading statistics. so no one can tell clearly that hitbtc is good or bad.

For i dont realg trust hitbtc as a good exchanger for our tokens and coins except from that that they dont reply on our complaint there website also very easy to hack i think there security measure is not good. The reason why i gave them a bad comment since i have an acount in hitbtc (lucky dont have enough balance to withdraw) lol! And i always found out in my email that some hacker succesfully log in my acount in defirent part of the world. And one thing that i dont like hitbtc is you cant sell some of your token or coins if lower than 10 pcs ( ex. 5 doge ) you cant sell it forever.grrrrr

[Fundalini]

I hope you got your money back. I have avoided using that exchange a long time ago as I feel something fishy is going on around that platform. Especially when they accidentally listed a fake coin and not to mention, the slow support.

[CryptoWorld87]

I dont trust all exchanger for leaving my money there for a long time specialy in hitbtc as my acount also open by the hacker so many time so lucky of me because my acount dont have money.

[Rhinoboy11]

Isn't there a warning that you should check that you are sending the right token to the right address. Luckily eBTC is an ERC20 token which means it have ETH address and recoverable.

You should be careful next time, if it happens to another blockchain, it might not be recoverable.

But honestly, HitBTC have one of the worse customer service there is. I'll avoid that exchange if I have a choice.

Lol, this *(highlighted text) made me chuckle. There are a lot of crypto exchange out there.
All ERC20 Tokens can be sent to any Ethereum Address, therefore, there will be no warning because the receiving address is valid.

HitBTC's team consist of John Doe, customer support; John Doe, front-end developer;  John Doe, Software Engineer; John Doe, technical manager; John Doe, the Janitor, a one-man team.... Just joking.
I don't know why but their customer service was one of the worst among those O-K exchanges, aside from Cryptopia.
Stick to Bitfinex, verification might be a long process, but they have a good service overall.

No kidding! I believe you. they escalated my ticket as urgent almost a month ago now. lmao.

Must be a one man team

[Rhinoboy11]

looks like HITBTC is Bad. 80% agree and they are not hating.

[BettingTips]

I think HitBTC is not a good exchange to trade . There are a lot of scam report about this exchange and about their support, look like their support never active. Beside there are a lot of other better exchange like Bittrex, Bitfinex or Binance so I don't think everyone will choose HitBTC to trade if it's not the only choice they can choose cause it's the only exchange listed their token on it

[Mhedz]

Hitbtc is a good exchange for me,i never encounter any discrepancy when trading at that exchange. When depositing,im always careful with depositing any coins. But my friend in some groupchat experience lost of token deposited,it was sent back already to her wallet after long time of waiting.try to contact their support.

[shursight]

Hitbtc is a good exchange for me,i never encounter any discrepancy when trading at that exchange. When depositing,im always careful with depositing any coins. But my friend in some groupchat experience lost of token deposited,it was sent back already to her wallet after long time of waiting.try to contact their support.

Good exchange? You probably do not know all those stories of people losing hundreds and thousands of dollars in there because of their lack of support and transparency.. GTFO with your shit exchange

[Inkdatar]

The problem with hitbtc exchange in terms of customer's issue they are lack of support. Too long to resolve the issues, but the rest of deposits and withdrawals are fine. It is must to verify the right token were you will send to the address for deposits to get rid of problems on the exchange.

[chris200x9]

Please make a complaint on this thread

https://bitcointalk.org/index.php?topic=378827.0


hopefully can help, usually they respond quickly.

When was your last communication with their support team? Because quite some time they almost stopped replying to members tickets.

Apart from that they also got a lot of other issues like slow withdrawals, high fee, missing coins in an account and many more.

your topic is so unpredictable because a lots of trader using Hitbtc exchange and all of them can explain their own feels about their own experience according their trading statistics. so no one can tell clearly that hitbtc is good or bad.

I can tell you it is quite bad exchange so if you can buy or sell your coins or tokens on other exchange then better avoid this exchange.

[Hagmonar]

looks like HITBTC is Bad. 80% agree and they are not hating.

Im not that realy saying that hitbtc is bad im just stating that they are luck of security and as they are saying here that hitbtc also so slowly to solve some problems in there exchange.