HitBTC Exchange

[Nicol3]

So far I have not tried sending a coin to an incorrect wallet address because I always check a couple of times before confirming the transaction. I make it a point that I have entered the correct one because I don’t want to go through like those other people who are having issues with the customer service.

[1715694048]

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[1715694048]

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[Juliedarwin]

For me I should say hitbtc is a good exchanger. But it's only mine. Because I don't have any issues about it. Hitbtc is one of the good and lower transactions fee exchanger as I know. So never doubt about it.

[rajsimran]

They warn before deposit that if you deposits wrong token or without that token will be lost.This is your fault.I faced this problem in cryptopia but my eth was losts. I faced a problem that my deposits tokens was losts.Then i submit support ticket in hitbtc then they add my coins after 15 days.Thanks

[longminh123]

This exchange operated since 2013, and i used it since 2015 and until now i never get any problem. In my opinion this is one of the good exchange with big volume and good customer support. Although this centralized exchange but at the moment never issue with hacking.

I also use this exchange in 2016 and actually this exchange has a lot of good features. This exchange is the choice for ICO projects as most small projects to large projects always choose HitBTC as the first choice. I think in the future HitBTC can compete with many big exchanges and will be the rival of Binance in the future

[Fredomago]

So far I have not tried sending a coin to an incorrect wallet address because I always check a couple of times before confirming the transaction. I make it a point that I have entered the correct one because I don’t want to go through like those other people who are having issues with the customer service.

Better doing this before dealing with exchange, the service personnel will have to look at it for such a long time, we should need to be very careful
as it's not their problem but it was our mistake, I think we should wait if ever things like this happen to us, patience and more of it while waiting for
any comply from the exchange itself.

[Salmen]

I use HitBTC for buying Tokens since it is the only market for Ethereum tokens, second to Etherdelta. I like its design and simplicity of HitBTC. However, the fees when depositing and withdraw are pretty ridiculous, they charge roughly $16 when withdrawing tokens.

[harizen]

Has anyone else ever sent their Ethereum to wrong wallet by mistake?

I did that in December and since then i have opened tonnes of tickets which go unanswered. (Well one was answered with empty promises )

About 3 weeks ago they asked me for txn which i sent. Support member said he would escalate my case to urgently to help me recover my 300$ Ethereum sent to a EBTC wallet instead of the Ether wallet address in their exchange.

one month now the ticket that was escalated to urgent has not been solved. I wonder how long it takes a non urgent tickets.

Good thing you got a response.

You need some patience here because in the first place, you are the one who did some mistake. Since it was happened on December and still no actions, you need MORE patience. According to them it will takes 2 months before they can credit again the amount that was sent wrongly in an address if it's possible for them to extract it. Because that is HitBTC , extend that 2 months to another 2 months lol.

You should also considered the amount as loss already so that it will not make you think all of the time. Hope you can get the amount.

P.S Don't expect that same amount will be credited. There is a deduction afaik.

[Intersan]

So far I have not tried sending a coin to an incorrect wallet address because I always check a couple of times before confirming the transaction. I make it a point that I have entered the correct one because I don’t want to go through like those other people who are having issues with the customer service.

Better doing this before dealing with exchange, the service personnel will have to look at it for such a long time, we should need to be very careful
as it's not their problem but it was our mistake, I think we should wait if ever things like this happen to us, patience and more of it while waiting for
any comply from the exchange itself.

The OP was the one who made the mistake anyway and I think that it is not the exchanges fault if it will take awhile. There are reminders to check the address we use for sending and make sure that it is the wrong one. Their customer service is bad because I have also encountered a problem here when my withdrawal took weeks before processed and I was really worried that it will not be able to get it in the end. I did not receive any reply from the customer service so it was a good thing that the OP receive one.

The lesson here is to check everything before confirming because we all know how hard it is to tract transactions, what more if it is to recover what is wrongly sent.

I use HitBTC for buying Tokens since it is the only market for Ethereum tokens, second to Etherdelta. I like its design and simplicity of HitBTC. However, the fees when depositing and withdraw are pretty ridiculous, they charge roughly $16 when withdrawing tokens.

I also used HITBTC because the site is more faster to load than Etherdelta. It just make me nervous if I am processing good amounts because there are security issues and trust issues about HitBTC.

[zanezane]

This exchange operated since 2013, and i used it since 2015 and until now i never get any problem. In my opinion this is one of the good exchange with big volume and good customer support. Although this centralized exchange but at the moment never issue with hacking.

I also use this exchange in 2016 and actually this exchange has a lot of good features. This exchange is the choice for ICO projects as most small projects to large projects always choose HitBTC as the first choice. I think in the future HitBTC can compete with many big exchanges and will be the rival of Binance in the future

Well it can be if they just remove the deposit fee and lessen the withdrawal fee like it's so absurd to think and they like some hold up group. I love hitbtc before but with this new scheme I just better try some major exchanges without annoying fees.

Good for OP that at least he still can recover his eth even though it takes for months, better than this than nothing. More than that, their support really sucks.

[Coinky]

It is one of the greediest and shitty exchange.They have deposit fee and insane withdrawal fee.
Though is not a scam exchange.But, I don't  like it for some reasons

[zeaderza]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

What month are we now? We are already on mid February and seeing your are complaining sincec December,what a poor support system they do have. I have tried out Hitbtc on selling out some of my tokens i havent experience any problems this is why i didnt tried out on how they do resolve issues.For now you are still lucky that they do response even though it is too long but yet you do have still chance to get those funds. For now you would need to hear out on whats their feedback about that.If they would refund or not.

HitBTC has always known to have problems with support, the only reason why some people use them is because they have a lot of shitcoins and because of the pump and dump market, a lot of new traders just like trading on the site, otherwise, I do not see any reason why anyone will decide to trade on a platform that has no support and even despite all that the community keeps saying about exchanges like this.

[7Pro]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

What month are we now? We are already on mid February and seeing your are complaining sincec December,what a poor support system they do have. I have tried out Hitbtc on selling out some of my tokens i havent experience any problems this is why i didnt tried out on how they do resolve issues.For now you are still lucky that they do response even though it is too long but yet you do have still chance to get those funds. For now you would need to hear out on whats their feedback about that.If they would refund or not.

If they dont refund then make thread here with a proof to say that hitbtc is scam.
But for now i still dont have problem with them and i think they will solve your problem. Just matter of time.

[Rhinoboy11]

So far I have not tried sending a coin to an incorrect wallet address because I always check a couple of times before confirming the transaction. I make it a point that I have entered the correct one because I don’t want to go through like those other people who are having issues with the customer service.

that is not the reason why my case has been unattended but the fact that HITBTC is a shitty exchange.

When people's tokens get lost they get treated the same way

[Rhinoboy11]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

What month are we now? We are already on mid February and seeing your are complaining sincec December,what a poor support system they do have. I have tried out Hitbtc on selling out some of my tokens i havent experience any problems this is why i didnt tried out on how they do resolve issues.For now you are still lucky that they do response even though it is too long but yet you do have still chance to get those funds. For now you would need to hear out on whats their feedback about that.If they would refund or not.

If they dont refund then make thread here with a proof to say that hitbtc is scam.
But for now i still dont have problem with them and i think they will solve your problem. Just matter of time.

I am really sorry but if they do not refund my money or ethereal i do not have to proof to you or anyone else in that case.

As we stand today the HITBTC exchange is a scam. One that everyone should keep away from

[Rhinoboy11]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

What month are we now? We are already on mid February and seeing your are complaining sincec December,what a poor support system they do have. I have tried out Hitbtc on selling out some of my tokens i havent experience any problems this is why i didnt tried out on how they do resolve issues.For now you are still lucky that they do response even though it is too long but yet you do have still chance to get those funds. For now you would need to hear out on whats their feedback about that.If they would refund or not.

HitBTC has always known to have problems with support, the only reason why some people use them is because they have a lot of shitcoins and because of the pump and dump market, a lot of new traders just like trading on the site, otherwise, I do not see any reason why anyone will decide to trade on a platform that has no support and even despite all that the community keeps saying about exchanges like this.

The token i was going to buy that day only existed there or ED. I should have just paired my mew and bought on ED and i wouldn't have had to deal with this good for nothing scamming exchange

[Rhinoboy11]

They warn before deposit that if you deposits wrong token or without that token will be lost.This is your fault.I faced this problem in cryptopia but my eth was losts. I faced a problem that my deposits tokens was losts.Then i submit support ticket in hitbtc then they add my coins after 15 days.Thanks

Not sure which exchange you are talking about but wrong token on HITBTC does not get lost.
They are able to retrieve it and take 100$ off it as a fee.
Following my ether that was sent in the wrong address it showed that it was transferred same day to somewhere else obviously by the staff as a procedure or just a staff that stole it.

 

[Rhinoboy11]

For me I should say hitbtc is a good exchanger. But it's only mine. Because I don't have any issues about it. Hitbtc is one of the good and lower transactions fee exchanger as I know. So never doubt about it.

Get serious. Their deposit fee is crazy
Withdrawal is ridiculously high
refusal of sale of less than 10 tokes is stupid (One day i put my token on sale and a guy bought them but 9. now they are stuck there and cannot withdraw them, sell or send them. Each is worth 1.25$

just a crazy exchange that can't even compare to ether delta

[Reid]

Bad.
The moment I signed up and tested it there is a problem already.
Deposit fee. This is something new for an exchange. They are the unique one for doing such a greedy service.
I aint going to give them a part of my valuable coin for free.

Thieves. That is all I can say to that exchange. It will go down, and soon the owner of that will be in jail.

[Dissident991]

For me I should say hitbtc is a good exchanger. But it's only mine. Because I don't have any issues about it. Hitbtc is one of the good and lower transactions fee exchanger as I know. So never doubt about it.

Get serious. Their deposit fee is crazy
Withdrawal is ridiculously high
refusal of sale of less than 10 tokes is stupid (One day i put my token on sale and a guy bought them but 9. now they are stuck there and cannot withdraw them, sell or send them. Each is worth 1.25$

just a crazy exchange that can't even compare to ether delta

Yes, and that is most weird and shocking for me that deposit and withdrawal fees can change within a few days without any reason, for 600 COV deposit fee was about 10% for example.

[Awan Awan]

Say goodbye to your ethereum or if you still think of it as cash.
Remember, there are always "warnings" with this types of transactions. It says when you input wrong address it could be loss.

If ever they will answer again it will take days until you get weary and just forget about it.
It will be a long fight. Instead of you waiting for that then, making money by restarting will be your choice.

Yes as i know etherium has no cross chain which can be sent to another blockchain so i think its lost forever.
But lets say if suport can help you with this then you are very lucky person. So you must learn from this mistake mate.