HitBTC Exchange

[Rhinoboy11]

Has anyone else ever sent their Ethereum to wrong wallet by mistake?

I did that in December and since then i have opened tonnes of tickets which go unanswered. (Well one was answered with empty promises )

About 3 weeks ago they asked me for txn which i sent. Support member said he would escalate my case to urgently to help me recover my 300$ Ethereum sent to a EBTC wallet instead of the Ether wallet address in their exchange.

one month now the ticket that was escalated to urgent has not been solved. I wonder how long it takes a non urgent tickets.

[dunfida]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

What month are we now? We are already on mid February and seeing your are complaining sincec December,what a poor support system they do have. I have tried out Hitbtc on selling out some of my tokens i havent experience any problems this is why i didnt tried out on how they do resolve issues.For now you are still lucky that they do response even though it is too long but yet you do have still chance to get those funds. For now you would need to hear out on whats their feedback about that.If they would refund or not.

[danherbias07]

Say goodbye to your ethereum or if you still think of it as cash.
Remember, there are always "warnings" with this types of transactions. It says when you input wrong address it could be loss.

If ever they will answer again it will take days until you get weary and just forget about it.
It will be a long fight. Instead of you waiting for that then, making money by restarting will be your choice.

[Biscutard]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

What month are we now? We are already on mid February and seeing your are complaining sincec December,what a poor support system they do have. I have tried out Hitbtc on selling out some of my tokens i havent experience any problems this is why i didnt tried out on how they do resolve issues.For now you are still lucky that they do response even though it is too long but yet you do have still chance to get those funds. For now you would need to hear out on whats their feedback about that.If they would refund or not.

I had tried it once too and i can i had no problem at all but i guess i didn't experienced what you are experiencing right now. They really have a poor support due to a lot of new accounts registering to them and i guess they can't take all the complaints and tickets that keep sending on to them, im hoping your case will be answered soon.

[crairezx20]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

Can you give us your transaction ID and give us your ethereum wallet address...
If you send the ethereum to a wrong address its impossible to get your ethereum unless if you send it to the other altcoin..
and i think only the business owner can get the private key and that you can use to recover it via the official wallet of altcoin or where you send it..
If you still not receive any responds from their support you can try to contact it from twitter here https://twitter.com/hitbtc?lang=en

[kcirnhoj15]

HitBTC was good but in your case I don't think so if they will turn it back to you the money because since you were depositing they asked you and you have agreed to their terms and policy. But, try harder to communicate to them.

[jhenfelipe]

Since you sent ETH to EBTC wallet, which is an ERC20 token, I think HitBTC will be able to help you.

However, if you accidentally deposit one currency to another’s address on HitBTC, we are most likely able to help you. For example, sending ETH tokens to your ETC address, or one token to another’s address, or BTC to USDT address - these kinds of mistakes are reversible.

Nevertheless, the correction of such mistakes requires quite an amount of labour of several people. That is not an easy process, and it requires time. Here’s how we handle it:

• Mistakenly sent deposit is being credited to your account within 2 months after we confirm that it’s possible to do so
• The equivalent of $100 is being deducted from the amount of that deposit.

The problem now is they don't have any confirmation. What you could do (another option) is to create a topic in their Forum once and be sure to follow their Forum Rules. Don't miss this : "State the essence of your problem in your topic title" as it is clearly stated in the rule.

A friendly advice, don't demand them to send it back to you urgently, especially because it was your mistake. Good luck!

[alisaadat60]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

what a tragedy. but at least they reply to you, bittrex support never reply any questions.
but hitbtc never has been scammer, if they can help you ,I'm sure they do.

[Borisb52]

I heard that recently hitbtc canceled the commission to replenish the deposit. It is interesting is it true? I used to read that people transferred their tokens to this exchange and lost quite a few tokens by paying a commission.

[doedz]

Please make a complaint on this thread

https://bitcointalk.org/index.php?topic=378827.0


hopefully can help, usually they respond quickly.

[Manchumichael]

I heard that recently hitbtc canceled the commission to replenish the deposit. It is interesting is it true? I used to read that people transferred their tokens to this exchange and lost quite a few tokens by paying a commission.

Yup they will collect very fee high to withdraw our tokens that's why I stopped to use this site, but sometimes I have to visit because most of the new coins will 1st list in this site. so to exchange those coins I have to visit this site. but recently I have not visited let me check whether they cancelled or not.

[Kurokyy]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

That was a big mistake but i guess there is a chance for your ethereum to get back, keep sending message to their support even though their support system are now very poor in terms of resolving problems of the user. A year ago i also made a mistake, after a couple of exchange message from support via email, i finally get back my coins.

[Quidat]

I heard that recently hitbtc canceled the commission to replenish the deposit. It is interesting is it true? I used to read that people transferred their tokens to this exchange and lost quite a few tokens by paying a commission.

Yup they will collect very fee high to withdraw our tokens that's why I stopped to use this site, but sometimes I have to visit because most of the new coins will 1st list in this site. so to exchange those coins I have to visit this site. but recently I have not visited let me check whether they cancelled or not.

For withdrawal then its normal for them to charged you up but talking about deposits then they are way too greedy with this act. When you do make minimal trades or small amounts of tokens then that fee will really be a big hindrance for you to make such transactions.Its way too big for a fee and anytime you do either deposit or withdrawal then fees will really hurt you up.Going back on Op's situation the thing you need is to wait for their reply.

[deepcoreotc]

This is the shittiest exchange EVER!
Ridiculous fees - both for depositing and withdrawing. They want me to pay fee for depositing money into their exchange. WTF is this?

[Leonard2016]

Once i deposited Sc in it  , and took 21 days till they show that on my wallet!
i submitted 2 tickets and they respond after 2 months!
It gave me a hard time , i really try not to go there if i can buy a coin in any other exchange.

[Tactical Genius]

Sorry you got into such a situation but that goes without saying that the support system of hitbtc is very poor and interestingly it cuts across almost every other exchange.Probably you should follow up with more emails and even reply their official twitter tweets with your support ticket number

[Dart18]

That is way too long to be in the support. I guess they are not really acting the way it should be.
Small or large money makes a difference.
Just like this, now they have a bad reputation for some of the users here.
But I think you will have to forget about it. Try binance and then maybe there will be changes in the you trade. Next time you will have a problem here will give you the same incident. They will just ignore it in HitBtc.

[bamboylee]

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

Isn't there a warning that you should check that you are sending the right token to the right address. Luckily eBTC is an ERC20 token which means it have ETH address and recoverable.

You should be careful next time, if it happens to another blockchain, it might not be recoverable.

But honestly, HitBTC have one of the worse customer service there is. I'll avoid that exchange if I have a choice.

[cryptobull3]

I has some issue with that exchange , i sent a ticket and they answered almost 1 month later!
they seems too busy or not enough employee there!
and if you check this site on whois you will find out domain has been registered in Panama buy company is somewhere else , it is fady a bit !

[nc50lc]

Isn't there a warning that you should check that you are sending the right token to the right address. Luckily eBTC is an ERC20 token which means it have ETH address and recoverable.

You should be careful next time, if it happens to another blockchain, it might not be recoverable.

But honestly, HitBTC have one of the worse customer service there is. I'll avoid that exchange if I have a choice.

Lol, this *(highlighted text) made me chuckle. There are a lot of crypto exchange out there.
All ERC20 Tokens can be sent to any Ethereum Address, therefore, there will be no warning because the receiving address is valid.

HitBTC's team consist of John Doe, customer support; John Doe, front-end developer;  John Doe, Software Engineer; John Doe, technical manager; John Doe, the Janitor, a one-man team.... Just joking.
I don't know why but their customer service was one of the worst among those O-K exchanges, aside from Cryptopia.
Stick to Bitfinex, verification might be a long process, but they have a good service overall.