Given you've attempted to "email the Armory guys"... and on the ACTUAL armory website it says:
There is no official Armory email address. The easiest way to contact the developers is to use Bitcointalk.org or the IRC channel.
I'm going to go ahead and guess that:
1. You used the OLD armory website:
https://www.bitcoinarmory.com/ <- DO NOT USE THIS WEBSITE, this company no longer exists or maintains Armory
2. You are using an OLD version of armory from the OLD website (most likely 0.96)
3. You also don't mentioned Bitcoin Core, so I'm assuming you don't have this installed either
To fix your problems, I would suggest:
1. Make sure you have Bitcoin Core installed
2. Make sure that Bitcoin Core is FULLY synced
3. Make sure you have the latest version of Armory from here:
https://github.com/goatpig/BitcoinArmory/releases/tag/v0.96.3.992Otherwise, if you just want to get your Bitcoin out of Armory... read here (with pretty pictures!):
https://bitcointalk.org/index.php?topic=2803610.msg30229612#msg30229612You'll get a list of all your addresses and private keys. Simply find the private key which matches your address (1Epjs9ojw8cPYqyntfWZDxUEpuZf3r29um) and you can then use it to import or sweep the coins into the wallet of your choice.