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Author Topic: Main account is locked out. Help required with recovery  (Read 54 times)
castonrecovery
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March 06, 2018, 05:23:56 AM
 #1

Hello,

My account: "caston" has been locked out as someone has successfully guessed the answer to my secret Q. I can change my password back but this does not help me get my account back as the account stays locked.
I cannot change my secret question and the attempts to reset through my e-mail do not work as apparently my email address was never confirmed. I do, however, get emailed each time the hacker gets on and changes my password.

I have e-mail Theymos several times but he has not got back to me.

Is here something else I can do to get my account back? 
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March 06, 2018, 06:04:41 AM
 #2

I have e-mail Theymos several times but he has not got back to me.

Is here something else I can do to get my account back? 
What did you send to him? If you didn't provide proof of owning it, then simply follow this sticky thread (Recovering hacked accounts or accounts with lost passwords).
Take note: Account recoveries, takes a very long time (usually few months on average).

On a side note: Looks like the account was sold (based on its trust ratings).

This thread belongs to "Meta".

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March 06, 2018, 06:30:25 AM
 #3

Send one PM to Cyrus. If Cyrus doesn't respond after two weeks, you can try sending a PM to theymos instead. When sending a PM, use a template like this:

Quote
-----BEGIN BITCOIN SIGNED MESSAGE-----
My account <account> has been hacked/lost. Please reset the email to <email>. The current date is <date>.
-----BEGIN SIGNATURE-----
<insert address here>
<insert signature here>
-----END BITCOIN SIGNED MESSAGE-----

Here is the unedited post where I posted that address: ...
OR
I sent that address to someone in a PM with PM ID#...

All required info must be in one PM.

Do not create your temporary account using the same email address you want for the hacked/lost account. No two accounts can have the same email address.


SOURCE: Recovering hacked accounts or accounts with lost passwords

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March 06, 2018, 08:09:23 AM
 #4

Hello,

My account: "caston" has been locked out as someone has successfully guessed the answer to my secret Q. I can change my password back but this does not help me get my account back as the account stays locked.
I cannot change my secret question and the attempts to reset through my e-mail do not work as apparently my email address was never confirmed. I do, however, get emailed each time the hacker gets on and changes my password.

I have e-mail Theymos several times but he has not got back to me.

Is here something else I can do to get my account back? 
If it has been unlocked using the secret question then there are better chances of getting it back. PM the guy hilariousandco with all the details like what the above post said.

Send one PM to Cyrus. If Cyrus doesn't respond after two weeks, you can try sending a PM to theymos instead. When sending a PM, use a template like this:

Quote
-----BEGIN BITCOIN SIGNED MESSAGE-----
My account <account> has been hacked/lost. Please reset the email to <email>. The current date is <date>.
-----BEGIN SIGNATURE-----
<insert address here>
<insert signature here>
-----END BITCOIN SIGNED MESSAGE-----

Here is the unedited post where I posted that address: ...
OR
I sent that address to someone in a PM with PM ID#...

All required info must be in one PM.

Do not create your temporary account using the same email address you want for the hacked/lost account. No two accounts can have the same email address.


SOURCE: Recovering hacked accounts or accounts with lost passwords

Global Moderator is able to deal with these kinds of problem and as the guy I referred is the most active guy on the forum chances are high that you are able to get the account back soon.

Yes, you need to sign an old bitcoin address(old enough) to claim your account back.

Good Luck
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March 06, 2018, 08:15:45 AM
 #5

If it has been unlocked using the secret question then there are better chances of getting it back. PM the guy hilariousandco with all the details like what the above post said.


Global Moderator is able to deal with these kinds of problem and as the guy I referred is the most active guy on the forum chances are high that you are able to get the account back soon.



If I've understood his issue this will be an issue for the admins. I can unlock accounts with proof but I can't reset details or secret questions and if op can't change it then the hacker will just keep gaining access via that.

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