WHY I DON'T TRUST CRYPTSY WITH MY MONEY

[MPOE-PR]

Can you please summarize, its too long to read.

no

Haha kudos. Thanks for publishing details. In the future though, lay off with the retarded self-moderated thread "feature", eh? All it really does is tarnish the credibility of your reporting.

[dE_logics]

Cryptsy -- Never again.

[Martijnvdc]

what's the best alternative for cryptsy?
Are there any other exchanges with this many alternative cryptocurrencies?

[ManicMeddler]

now no sales are going through for bitcoin, they just reverse, but the price still goes down, to your ask, and (i take it) all those bids are cancelled, meantime they are using the data for inside trading? making a killing? withdraws not working, sales to BTC reversing- i think they running

[ManicMeddler]

what's the best alternative for cryptsy?
Are there any other exchanges with this many alternative cryptocurrencies?

this maybe? if you can even get any coin back at all from cryptsy https://vircurex.com/

[not.you]

What's funny is this thread was started a couple months ago before the new website.  Now that they have the new website they have all of these same problems plus more and I encounter problems more often (basically constantly) than I did before.

And now that they are inundated with users their support has resorted to canned and inappropriate responses.  But having said all of that, they are still the only exchange that actually responds to support tickets promptly and they have always eventually handled my issues to my complete satisfaction which is something.

[ManicMeddler]

Taken with Webpage Screenshot

now i cannot see, or withdraw my funds, and my GLD account is negitive by >10,000 but how the hell? i only withdrew 2726.741 GLD

now i cannot withdraw my coins at all, DGC or BTC

edit: and below is GLD and BTC my balance now :s


Taken with Webpage Screenshot

[MPOE-PR]

what's the best alternative for cryptsy?
Are there any other exchanges with this many alternative cryptocurrencies?

this maybe? if you can even get any coin back at all from cryptsy https://vircurex.com/

FFS. Read up about services before you suggest them. You're contributing to the mental rot of this space otherwise.

[ManicMeddler]

are they no good either then? can you post an explanation? or are you adding to the mental rot also?

[LittleD]

Feel free to post our discussions from PM.

Talk is cheap.

i would like to know what the PM was

[huyha123]

Cryptsy is slow but I don't know which exchange can do a better job?

MtGox, Bitstamp only deal with BTC. BTCE got some alt coins but I 100% dont want to go there unless I really have to.

BTER deposit time is hmmmm.... try them.

other exchanges volume is so low that the spread is pretty big compared to Cryptsy.

anyway about 2 days ago, the service seem getting better (back to previous standard)

in short they still my chosen exchange.

[ManicMeddler]

still waiting for them to correct GLD negative balance, 3 hours ago i was emailed by BitJohn.... but nothing since...... WTF?

edit:
found this article online: author wishes to remain anonymous


 It looks to me like all of the transactions are done asynchronously, meaning that at no point in time they know exactly the state of their wallet. The chat log posted on bitcointalk seems to confirm that, as well as random delays between click and confirming orders were accepted and then matching them in pairs, all seems to confirm my theory. In reality it should happen in real time or as close as possible but it seems there's some kind of a queue or literally message passing mechanism.

Take order, write on a piece of paper, send via courier to the clearing house. The other party does the same, once the clearing house or arbiter gets both pieces of paper saying the same, contract is considered valid. That's how works in principle on the crude markets.

Moving this analogy to cryptsy, let's assume we have asynchronously sent orders, which seems to be reasonable assumption based on what we see. Cryptsy runs audit process to sweep up and tally all of those orders, but as they are asynchronous, one can arrive earlier than the other and audit will see one unmatched card - it can then either reject it and refund (order closed by the system), wait for match (just a delay) or half-executed (one side of transaction only). I'm sure the first one should be the case but delays on cryptsy went up to hours scale to get there... Now let's add to the mix that an order can be canceled (asynchronously of course, sent in as new order), so depending on order in which cards arrive we can have situation where we cancel order before it's put in queue for execution... but as all happens asynchronously there's a similar lookup/matching process for our buy/sell order which can execute trade before it notices the cancelation - oooops, someone got charged for non-existing order! Yes, in theory audit will clean it all up, or so we have to hope.

[Keninishna]

still waiting for them to correct GLD negative balance, 3 hours ago i was emailed by BitJohn.... but nothing since...... WTF?

edit:
found this article online: author wishes to remain anonymous


 It looks to me like all of the transactions are done asynchronously, meaning that at no point in time they know exactly the state of their wallet. The chat log posted on bitcointalk seems to confirm that, as well as random delays between click and confirming orders were accepted and then matching them in pairs, all seems to confirm my theory. In reality it should happen in real time or as close as possible but it seems there's some kind of a queue or literally message passing mechanism.

Take order, write on a piece of paper, send via courier to the clearing house. The other party does the same, once the clearing house or arbiter gets both pieces of paper saying the same, contract is considered valid. That's how works in principle on the crude markets.

Moving this analogy to cryptsy, let's assume we have asynchronously sent orders, which seems to be reasonable assumption based on what we see. Cryptsy runs audit process to sweep up and tally all of those orders, but as they are asynchronous, one can arrive earlier than the other and audit will see one unmatched card - it can then either reject it and refund (order closed by the system), wait for match (just a delay) or half-executed (one side of transaction only). I'm sure the first one should be the case but delays on cryptsy went up to hours scale to get there... Now let's add to the mix that an order can be canceled (asynchronously of course, sent in as new order), so depending on order in which cards arrive we can have situation where we cancel order before it's put in queue for execution... but as all happens asynchronously there's a similar lookup/matching process for our buy/sell order which can execute trade before it notices the cancelation - oooops, someone got charged for non-existing order! Yes, in theory audit will clean it all up, or so we have to hope.

I think this just happened to me with my PTS. I had about 8 PTS in my balance and I went to trade them for btc and when I submitted the order it was not selling so I cancelled it and lowered the price and submitted it again but when I saw that wasn't selling either I cancelled that order and now I have 0 PTS and no money for it in my balance. The trade history does not show a trade occured either. I opened a ticket with them so hopefully they can fix it by just looking at my trade and deposit history and see that I am missing those PTS.

[ManicMeddler]

Good luck, they are just ignoring me for over 30 hours now, even though BitJohn WAS fixing it apparently

Cryptsy =


IRC exchange with cryptsy support:

i am "manicminer"

 == ManicMiner_ [57732301@gateway/web/freenode/ip.87.115.35.1] has joined #Cryptsy_Support
[13:22] <alador> ok thx for infos
[13:22] <ManicMiner_> PLEASE CAN SOMEBODY HELP!!! my account is still showing incorrect deficit, BitJohn......i thought you were helping me??? tkt #23246
[13:23] <ARIKA> goooood!  2days no reply
[13:23] <ManicMiner_> same here i don't know what else to do
[13:24] <Barie> same thing here...
[13:24] <ManicMiner_> bah!!
[13:24] <nospinzy> sold out of sexcoin 2 days early
[13:24] == jeffnovis [jeffnovis@94.8.82.178] has joined #Cryptsy_Support
[13:25] <ManicMiner_> #23246 PLEASE SOLVE THIS
[13:25] <ARIKA> the chat room named cryptsy_support but no support at all
[13:26] <ARIKA> #26142 plz
[13:26] <ManicMiner_> get in line lol xD
[13:26] <Barie> #1337 plz
[13:29] <ManicMiner_> BitJohn...are you there?
[13:29] <jeffnovis> Is the QRK market up-to-date?  I daren't submit an order in case my coins disappear like they did yesterday.
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[13:30] <ManicMiner_> anybody?
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[13:33] <ManicMiner_> @pr9me vern are you there? is any support even on this channel?
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[13:35] <ManicMiner_> well this is a good channel huh?
[13:36] == jeffnovis [jeffnovis@94.8.82.178] has joined #Cryptsy_Support
[13:45] <ManicMiner_> BitJohn...... can you tell me why you started ignoring me? tkt #23246 you started helping me.... but now you wont even acknowledge me?
[13:47] <jeffnovis> Is it safe to submit an order on QRK yet?  I lost all my coins for 5 hours when I tried it yesterday.
[13:48] <Barie> might be better to avoid qrk
[13:48] <Barie> but anyway, might be better to avoid cryptsy :p
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[13:48] <ManicMiner_> would love to, but they have my money locked up in fake debts
[13:49] <Barie> same here ...
[13:49] <Barie> tho the debt is not fake, jsut stored in another coin
[13:49] <Barie> i can reverse it np, but they locked my acc
[13:50] <ManicMiner_> but i don't owe 8100 GLD
[13:50] <Barie> yes you do, goldcoin taxes!
[13:50] <ManicMiner_> they owe me 2729 GLD
[13:51] <ManicMiner_> just want it fixed, i refuse to slave trade for them, why should i?
[13:53] <ManicMiner_> how long before FBI shut them down and we all lose EVERYTHING!!!??
[13:56] == daybyter [~andreas@88-134-90-152-dynip.superkabel.de] has joined #Cryptsy_Support
[13:56] <wtfdude> how much is 50 µLTC 0.0005?
[13:57] <ManicMiner_> at this point i would accept a right off to 0.000 GLD  but they refuse to even communicate
[13:57] <wtfdude> nobody?
[13:58] <ManicMiner_> nope
[13:58] <wtfdude> lol
[13:58] <wtfdude> so you do not know either?
[13:58] <ManicMiner_> i aint laughing
[14:00] <ManicMiner_> wtfdude 0.000050 is 50 uLTC
[14:00] <wtfdude> thnx bro, sorry for the strange question lol
[14:00] <ManicMiner_> 0.0005 IS 5 mLTC
[14:00] <wtfdude> we are all missing something somewhere, in my case im not even sure anymore what is missing
[14:01] <wtfdude> ;(
[14:01] <jeffnovis> QRK seemed to be up-to-date so I submitted a sell order and it worked!  Hope the price falls for a while now. )
[14:01] <ManicMiner_> they need to accept responsibility and pay up, so we all can move on
[14:01] <wtfdude> yeah i agree
[14:02] <wtfdude> and the servers and support shall not be unatended, not even for 1 sec.
[14:02] <wtfdude> this should be an ongoing 24/7 thing
[14:03] <ManicMiner_> i know, its no way to build confidence, treat your customers like this?
[14:03] <ManicMiner_> we made them who they are, and we just get ignored
[14:03] <wtfdude> i agree, its like, i get to it when i get to it, which should not be
[14:05] <ManicMiner_> haha but BitJohn started to help me, was emailing me, i was emailing back, i though "at last" but since...........just getting 100% blanked
[14:05] <Barie> same with me
[14:05] <Barie> with BOTH pr9me and mullick
[14:06] <ManicMiner_> they gotta be running
[14:06] == Barie [3ecf9e82@gateway/web/cgi-irc/kiwiirc.com/ip.62.207.158.130] has quit [Quit: http://www.kiwiirc.com/ - A hand crafted IRC client]
[14:07] <wtfdude> im not sure, i hope not
[14:07] <wtfdude> i need a nap nap now, laterz
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[14:09] <ManicMiner_> BitJohn....... please respond, you were helping me yesterday with ticket #23246 but now........??
[14:11] <ManicMiner_> DO THE RIGHT THING CRYPTSY AND REIMBURSE
[14:11] == tonokip [~tonokip@cpe-108-185-76-42.socal.res.rr.com] has quit [Ping timeout: 246 seconds]
[14:12] <punximan> 4 days with my funds retained, im becoming mad..
[14:13] <@pr9me> ManicMiner_, i had to sort through 2 pages of your tickets alerting us to your only real ticket 23246
[14:13] <@pr9me> was that necessary?
[14:14] <ManicMiner_> sorry but my problem kept changing
[14:14] == wahooooo [~wahoo@71-23-31-63.war.clearwire-wmx.net] has quit [Ping timeout: 256 seconds]
[14:14] <@pr9me> punximan, you are on the priority list for Vern to look at, only person that can fix your issue is Vern
[14:14] <ManicMiner_> it is now just negative GLD
[14:14] == wahooooo [~wahoo@71-23-31-63.war.clearwire-wmx.net] has joined #Cryptsy_Support
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[14:15] <ManicMiner_> i did close the other tickets pr9me
[14:15] <@pr9me> ManicMiner_, we credited GLD to your acct in error and you spent it
[14:15] <punximan> but how much more i have to wait for it bro??
[14:15] <ManicMiner_> WTF?
[14:15] <@pr9me> the audit came through and fixed the error
[14:15] <@pr9me> you sold the GLD already so it made it negative
[14:16] <ManicMiner_> not my error, i withdrew the GLD and sent it back when i saw the GLD said -10,000
[14:17] <@pr9me> you sold the GLD and bought DGC
[14:17] <ManicMiner_> now it says -8192 ;s
[14:17] <@pr9me> i see your history
[14:17] <ManicMiner_> WHAT? how is that even possible?
[14:17] <@pr9me> you sold the GLD for BTC
[14:17] <@pr9me> and bought DGC with the BTC...
[14:18] <ManicMiner_> ffs how can i spend funds i do not have? if that is true, it is YOUR system to blame not me
[14:19] == Barie [3ecf9e82@gateway/web/cgi-irc/kiwiirc.com/ip.62.207.158.130] has joined #Cryptsy_Support
[14:19] <@pr9me> the audit ran and found that you were credited the GLD in error, so it went to take the GLD from your acct, GLD that wasn't yours, so since you had sold it the GLD balance was 0, so it took it from that balance
[14:19] <@pr9me> the fact is you bought DGC with funds that were not yours
[14:20] <@pr9me> understand?
[14:20] == meteop [~meteop@188.134.28.10] has joined #Cryptsy_Support
[14:20] <Barie> hey pr
[14:20] <ARIKA> @pr9me i have negative btc balance    but i have a buy order for qrk went through 3 times by sys error. so i have 3 times quantity qrk now. i want to sell those qrks to pay my negative balances, but it shows:an error occurred in your order
[14:20] <ManicMiner_> the word ERROR says it all, so.... who was in error?
[14:20] == birdsdaddy [~80yearold@108-162-157-218.cable.teksavvy.com] has quit []
[14:20] <ManicMiner_> your system
[14:20] <@pr9me> apologies for the issue and the trouble it caused
[14:20] <@pr9me> we were in error, but you spent funds that were not yours
[14:21] <alador> Arika, same for me
[14:21] <alador> Hello pr9me
[14:21] <maxsolnc> hi pr9me. I PMed you yesterday, you didn't answer. Please see my ticket with clarification #26091
[14:21] <@pr9me> alador and ARIKA , msg me your acct name plz
[14:21] <ManicMiner_> huh? that cannot happen with a correct token ring system, surely
[14:21] <Barie> hey, pr9 i have the same issue, we talked yesterday. how are you planning to get it fixed?
[14:21] <alador> done
[14:21] <alador> thanks for support
[14:22] <ARIKA> my acct is akira19870618
[14:22] <@pr9me> Barie, i have you on Vern's priority list, and will push to get you looked at
[14:22] <ManicMiner_> ok so what are we going to do?
[14:22] <Barie> well vern is at bitcoinF right now right?
[14:22] <Barie> why cant you fix it?
[14:22] == tonokip1 has changed nick to tonokip
[14:22] <@pr9me> ManicMiner_, you will have to sell the DGC that is not yours
[14:22] <alador> I have -7 CSC actually but I actually mine some to deposit and don't have a negative balance
[14:22] <@pr9me> to cover the negative GLD balance
[14:23] == hockeyadc [1718395d@gateway/web/freenode/ip.23.24.57.93] has joined #Cryptsy_Support
[14:23] <ManicMiner_> i dont have any DGC atm i am trying to buy some ffs
[14:23] <hockeyadc> new servers up?
[14:24] <alador> Pr9me -> That'ts ok for my accout name?
[14:25] <ManicMiner_> we have to meet halfway  somewhere here, because i sent in 2729 GLD to help audit but it just went
[14:25] <Barie> pr9me, why does Vern have to fox it? why cant you?
[14:25] <Barie> fix*
[14:25] <@pr9me> ManicMiner_, i see what happened, you withdrew the GLD, the security system didn't catch you
[14:26] <@pr9me> and the audit ran 3 times, and took the 2000 GLD you owe us 3 times
[14:26] <@pr9me> that's why you have such a big negative
[14:26] <ManicMiner_> i withdrew the GLD BEFORE THE BALANCE WENT HAYWIRE so i sent it back
[14:26] <ManicMiner_> what else can i do?
[14:26] <@pr9me> you will need to return the 2000 or 3000 GLD, whatever it was, and we can make your acct 0 again
[14:26] == meteop [~meteop@188.134.28.10] has left #Cryptsy_Support []
[14:26] <Barie>
[14:27] <ManicMiner_> i have done
[14:27] <@pr9me> i will have Vern look at it, i cant fix this im afriad
[14:27] <ManicMiner_> will post my address and TXID
[14:27] <Barie> why not?
[14:27] <@pr9me> putting you on my list
[14:27] <@pr9me> Barie you are on Vern's list too
[14:27] <landofcash> Prime is withdrawal system broken again? waiting my ltc for moree than 4 hours on pending status...
[14:27] <alador> and for me pr9?
[14:27] <hockeyadc> hey pr9me have the new servers came online?
[14:28] <@pr9me> if you have msg'd me i will get to it, im only one person, thanks for being patient
[14:28] <ManicMiner_>  txid- 848a31057d6b6e750b749d32024158a5b1e3677edb428f3c694b0b9d617f53b address - EE6qpMGMEj2CxWQc2Y8vgArn32dTN8GdfV
[14:28] == mode/#Cryptsy_Support [+o BitJohn] by pr9me
[14:28] <Barie> but isnt vern away for bitcoinf???
[14:28] <ManicMiner_> as you can see in blockchain, i did send back
[14:29] <@pr9me> Barie, someone else is working on that list too, a new hire
[14:29] <ManicMiner_> i only have 21.64 GLD  in my wallet
[14:29] <Barie> ah :p
[14:29] <Barie> any ETA?
[14:30] <@pr9me> no
[14:30] <@pr9me> srry
[14:30] <@pr9me> im rushing them to look at it
[14:30] <@pr9me> really am
[14:30] <@pr9me> im doing all i can do for everyone.
[14:31] <Barie> we understand, but its just kinda frustrating waiting 3 days for an account lockup issue
[14:32] <ManicMiner_> PR9ME, I AM NOT FOLLOWING THIS, I DID SEND THE gld WITHDRAW BACK, YOU CAN CHECK THE BLOCKCHAIN MATE
[14:34] <punximan> i feel bad for pr9me and cya, i could see since 3 days ago they are charging with all the issues since cryptsy trades crashed
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[14:42] <jdarta> @pr9me and @Bitjohn hey guys, Would love to be able to at least make some trades, maybe this error is due to the negatives balances? ty
[14:42] <ManicMiner_> pr9me check the blockchain mate txid- 848a31057d6b6e750b749d32024158a5b1e3677edb428f3c694b0b9d617f53b address - EE6qpMGMEj2CxWQc2Y8vgArn32dTN8GdfV i sent it back, i am no double spender or scam artist
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[14:47] <ManicMiner_> it must have charged me 4x for the withdraw, and after i sent it back it still thinks i owe 3x the withdraw, but i don't!! please help pr9me
[14:48] == grouchBXO [~creepyMVL@2602:306:25dd:5d89:78b6:59ff:b986:c017] has joined #Cryptsy_Support

so if this is correct, the system has:

a) cedited me with funds i do not own (WTF?)

b) charged me 4 times what i (supposedly owe) for a withdraw i made- that I SENT BACK txid 848a31057d6b6e750b749d32024158a5b1e3677edb428f3c694b0b9d617f53b

c) now requesting i pay back 3x times more than i did originally withdraw (all in a currency that only cryptsy supports)

i feel like i have placed into a human trade botnet, where people are forced to trade for free to make $$$ for cryptsy, like something out of 1984 (George Orwell)


edit: ok they are working to solve my issue (apparently) i'll post results..... sigh

[MPOE-PR]

are they no good either then? can you post an explanation? or are you adding to the mental rot also?

Here you go. Perhaps you ought to explain to twentyseventy there why it is that the link will have to continue to be posted.

[ManicMeddler]

are they no good either then? can you post an explanation? or are you adding to the mental rot also?

Here you go. Perhaps you ought to explain to twentyseventy there why it is that the link will have to continue to be posted.

you lost me completely, but hey ho, if i offended anyone, i am sorry

[ManicMeddler]

finally..... BitJohn corrected my balance, such a relief


hope the rest of you get a result too

best of luck, faith in cryptsy restored

[Atruk]

are they no good either then? can you post an explanation? or are you adding to the mental rot also?

Here you go. Perhaps you ought to explain to twentyseventy there why it is that the link will have to continue to be posted.

you lost me completely, but hey ho, if i offended anyone, i am sorry

Vircurex is run by the Cryptostocks person. The article linked in the linked posts goes over a lot of problems with that particular operator.

[MikeH]

why is the buy side of the order book on cryptsy often at twice the price of the sell, is it totally lagged up?

[Logik]

Yeah none of my orders are going through. Market buy just queues up and sits there for ages never being executed. Cryptsy needs to fire engineering staff, this barely seems to work at all.