Excellent support but their reputation was tainted already because of the hacked incident many people pulled out their money to this exchanges,i am one of those because security is one of the first thing that i considered,i prefer using exchanges which has no issues in their security that is why moved back my funds to bittrex even though the fees are big my funds will be secured surely.
I agreed the security of our funds would be the first thing we should prioritize,i dont like to use exchanges that were hacked from the past that is why im moving back my funds into my hardwallet,left only those bitcoin which is i am willing to risk with these exchanges luckily i am one of those people who arent using any bots but compromised from that hack incident.