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Author Topic: Don’t deposit on Bitstarz - scam  (Read 1461 times)
provablyfair0
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March 25, 2018, 12:06:49 AM
 #41

While the conversations from @bitstars.net were fairly civil, sans the near-privacy exposé in their screenshot, the responsible thing to do in this situation would have been to allow the user to withdraw their winnings, and then close their account. That is unless, of course, fraud or cheating was committed, which hasn't been proven by the operator of the casino.

As per the BitStarz Terms & Conditions, it states:

Quote
3.1.2
You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at support@bitstarz.com. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

https://i.imgur.com/YaJ2dzm.png

The user here obviously had multiple accounts, but if they, in fact, did reach out to you via your support, then they obviously did read this term and attempted to do things the proper way.

I don't know who's to blame here, but as an outsider looking in, I will say that the behavior not to pay this user (and subsequently banning their account), unless the user gamed or cheated the system, is a bit more "shady" than the user violating T's & C's in creating more than one account. Yes, it's against your terms. But now that this issue has been made public, you could have gained more credibility and clout from having allowed the withdrawal and then closing the user's account.

That's just my 2 cents.

i fully agree with you.
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May 06, 2018, 12:30:59 PM
 #42

It meanwhile turned out that their white label construction has no legal basis!

Game Protect - Online gambling consumer protection service
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May 16, 2018, 03:17:51 AM
Last edit: May 16, 2018, 04:01:04 AM by bishopbd
 #43

Total waste of time scam this site is. I signed up because they give you 20 free spins. I roll my 20 free spins into $2k and now they refuse to pay.

My account showed that I was able to withdrawal all my winnings so I opened a withdrawal request. 0.23157BTC

After all, I had won 40x my initial bonus which was the terms to withdraw your winnings.

Imagine my surprise when I went to check on my withdrawal and my account had been closed. (Why?) So I contact support and am told that I need to make a deposit to withdraw (weird) so I agree to do that and they reactivate my account, well and I’m glad I didn’t get to do it before asking more questions. Because then they had FRAUDULENTLY ALTERED MY BALANCE BACK DOWN TO 5 mBTC (something like 0.0005BTC) and then told me that’s the maximum they allow you to withdrawal from a promo balance... which is rather odd that you’d have to win 40x to withdrawal 1/40 of what they give you.

Don’t offer free play if you’re not willing to pay the winnings.

Since my balance said AVAILABLE TO WITHDRAW ... which it never did until I did the 40x I had already told my wife I had won the money... because I did, the owners just got mad that I did and refused to pay because I don’t have a gambling problem and wasn’t willing to gamble it all back.
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July 04, 2019, 05:05:33 AM
 #44

I've cashed out a few times from Bitstarz without any problems. If you're legit then the casino will be too.
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July 04, 2019, 05:39:41 AM
 #45

I've cashed out a few times from Bitstarz without any problems. If you're legit then the casino will be too.

Said bitstars' shill...


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July 04, 2019, 08:52:48 AM
 #46

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!
Seems like you have a concrete evidence mate?the I think this is the right time to raise a flag for this site as I have checked there are many issues have been thrown to this gambling site yet they didn’t make some clarification and action to settle the problem,this kind of site must not be tolerated and must be stopped .file a right complaint and let the others do the rest

BitcoinTurk
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July 11, 2019, 06:38:18 PM
 #47

Thank you for the warning, but have you done any research before making a deposit here? There is so much quality service, why did you choose to deposit money here? No misunderstanding, I am not writing to denigrate you, but I cannot understand why you made such a mistake. Thank you again for the warning, it was a useful title so many members would not lose their money in vain.

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Jjewelle29
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July 14, 2019, 04:35:37 AM
 #48


All deposits have been made through my card ending with 7041, and I don't know if my IP has been used by some third-party for shady activity which I have no idea what you are talking about, this is a public forum which I'd like to keep my information private.

Right, so here are the facts.

You have 3 accounts that follow the same pattern of email (and both other accounts are linked via browser activity and IP). You know your own email address,
and the email comes with a number at the end. Use your email and then go 101 instead of 100 at the end and there you have it. Try to google that. That's your third account if you weren't aware.

Let's break it down for simplicity:

Account 1 (Created March 10th): Multiple card transactions with the card ending in 7041
Account 2 (Created March 3rd): 3 failed attempts with the card ending in 7041 as well as third party foreign card ending in 8592
Account 3 (Created March 4th): Successful Trustly deposit

Given that these accounts are created so closely together, they're all in your name, they have been used in your browser, share the same IP, it's
quite clear to me that you are the owner of all the accounts, which breaches the most fundamental rule of any online casino, which states you can't
have multiple accounts.



I asked support to close both of those accounts with no reply from your support, and the second account had no successful deposits, I contacted your support on March 6th before creating a brand new account, I deny trying to use any card ending in 8592.

As stated in your ToS:
If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access. Which i did on March 6th before creating a new account.

So NOW suddenly you agree that you have 3 accounts? You're digging a hole here man, but happy you confessed. And you deny using a card ending in 8592?
Well here it is, on your account, with your other card on display as well. https://ibb.co/muexnn

We're gonna rest our case here.


Did he somehow gain an unfair edge?  If not, just pay him.  If so, explain.

Yes, if he really win and follow the rules of sites he deserve to recieve his winning payment.
enogheghase123
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July 14, 2019, 04:43:08 AM
 #49

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!
But was there really a case of multiple account from your end? If yes then I think you are fault for trying to outsmart the system and at the end you were stuck in the web. You cant completely call them scam when you didnt play by the rules.

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July 14, 2019, 09:44:03 PM
 #50

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!
But was there really a case of multiple account from your end? If yes then I think you are fault for trying to outsmart the system and at the end you were stuck in the web. You cant completely call them scam when you didnt play by the rules.

Its really important to follow those rules of the sites, you can't say that sites is scam if you don't follow there rules its not their fault.
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July 14, 2019, 09:48:48 PM
 #51

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!
But was there really a case of multiple account from your end? If yes then I think you are fault for trying to outsmart the system and at the end you were stuck in the web. You cant completely call them scam when you didnt play by the rules.

Its really important to follow those rules of the sites, you can't say that sites is scam if you don't follow there rules its not their fault.
Right! No one would ever block or hold your funds if you did just follow up the rules and not violating any of it.Multi-accounting is a very common violation on any casino/gambling sites.OP told them 1 week earlier as being stated if it does then its better to show up some proofs that he had informed them on such situation before that big winning happen.Its a thing to be considered for sure.



.
.BIG WINNER!.
[15.00000000 BTC]


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