It could have been that your funds have been mixed with both bitcoin deposits and bank deposits, which means that your entire balance is "contaminated" and unusable until your bank transaction actually goes through.
If that's not the case and the only source of funds is BTC, then they should definitely process this withdrawal ASAP. Considering that you're fully verified as well.
Usually is CEX's forum rep sees a thread regarding this they will respond. But just in case that they do miss your case you should PM
this account. You could also try posting on their exchange's thread
here.
We can't do anything other than advising you how to approach this, unfortuntaely.
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Thank you! This was very helpful - I appreciate the guidance
I sent the PM so hopefully it will get resolved.