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[crossevian]

I simply need to know for my order number when  the coins are due.

Do you have the Letter of Guarantee ?

No but I have all other proof which has been sent

[crossevian]

I am not asking for proof that it will arrive but am qsimply asking  how long it will be before it arrives. That all I need to know. This was the first time using this service for myself and our business requires a daily capacity of approx 100 coins a day so really am kindly asking for some  assistance and someone to simply answer my question as to how long it will be ie the time delay set

[TryNinja]

I am not asking for proof that it will arrive but am qsimply asking  how long it will be before it arrives. That all I need to know. This was the first time using this service for myself and our business requires a daily capacity of approx 100 coins a day so really am kindly asking for some  assistance and someone to simply answer my question as to how long it will be ie the time delay set

The maximum delay time someone can set on BestMixer is 72h (3 days), but I don't think you would select this and forget about it...?

There is no way to completely prove you sent the coins and should receive them without the Letter of Guarantee. So, if they are scamming you, there is no way to guarantee that you really used their service and not a phishing website.

P.S: I'm not saying they scammed you. I'm saying that IF they ever scam you (today or in the future), you need to save the Letter of Guarantee.

[NowYouAreSee]

I am not asking for proof that it will arrive but am qsimply asking  how long it will be before it arrives. That all I need to know. This was the first time using this service for myself and our business requires a daily capacity of approx 100 coins a day so really am kindly asking for some  assistance and someone to simply answer my question as to how long it will be ie the time delay set

You can also provide us with screenshots of your correspondence with customer support, otherwise it looks a bit strange.
I used to contact customer support and usually the response time takes no more than a couple of hours.

[crossevian]

I am not asking for proof that it wrive but am qsimply asking  how long it will be before it arrives. That all I need to know. This was the first time using this service for myself and our business requires a daily capacity of approx 100 coins a day so really am kindly asking for some  assistance and someone to simply answer my question as to how long it will be ie the time delay set
[/quote]
The maximum delay time someone can set on BestMixer is 72h (3 days), but I don't think you would select this and forget about it...?

There is no way to completely prove you sent the coins and should receive them without the Letter of Guarantee. So, if they are scamming you, there is no way to guarantee that you really used their service and not a phishing website.

P.S: I'm not saying they scammed you. I'm saying that IF they ever scam you (today or in the future), you need to save the Letter of Guarantee.
[/quote]

Lesson learned but what now?

This is my screenshot proving that I performed a tx. I wasn't on phishing sire for sure - that much I do know

Here is the screen shot of it



You can even see the screen has confirmed the output

What to do now?

[TryNinja]

Lesson learned but what now?

This is my screenshot proving that I performed a tx. I wasn't on phishing sire for sure - that much I do know

Here is the screen shot of it

https://m.imgur.com/a/yeh7m50

You can even see the screen has confirmed the output

What to do now?

BestMixer hasn't logged in here since April 9th, so I don't know if we can expect an answer from them here.

Keep trying to talk to them through their support system. That's probably all you can do. Without a Letter of Guarantee, I can't be definitely sure if what you are saying is true to neg-tag them. If they don't answer you or don't come here to defend themselves, I may tag them (as a possible warning for other users) until they do.

[TryNinja]

HI if you look at this screenshot https://m.imgur.com/a/z9oEwaE

I've seen it already. But it doesn't matter. This could be a phishing website or a photoshopped/edited screenshot. If it is or not, it's not up for me to say.

The point is that the only absolute, conclusive and irrefutable proof there can be is the Letter of Guarantee (which for some reason you didn't save). There is nothing we can do to help you.

[NowYouAreSee]

Have completed mixing about 3 days ago using bestmixer for the first time and sent my coins to the wallet specified by bestmixer.io however the coins still haven't arrived  at the destination address. I have asked support for information on the time delay set but they have so far been very unhelpful and instead of answering my questions have referred me to a generic youtube video of how the service works which is not helping at all.

I simply need to know for my order number when  the coins are due. Why is support not helping me? I have sent them screenshot of the complete tx via their support but no one is helping. Can someone assist?

I asked for a screenshot of communication with customer support, because You said that they do not answer and do not help you with your question, which sounds strange when it comes to the best mixer.
As I said before, I personally have never had any problems with this service.

[NowYouAreSee]

I am not asking for proof that it will arrive but am qsimply asking  how long it will be before it arrives. That all I need to know. This was the first time using this service for myself and our business requires a daily capacity of approx 100 coins a day so really am kindly asking for some  assistance and someone to simply answer my question as to how long it will be ie the time delay set

The maximum delay time someone can set on BestMixer is 72h (3 days), but I don't think you would select this and forget about it...?

There is no way to completely prove you sent the coins and should receive them without the Letter of Guarantee. So, if they are scamming you, there is no way to guarantee that you really used their service and not a phishing website.

P.S: I'm not saying they scammed you. I'm saying that IF they ever scam you (today or in the future), you need to save the Letter of Guarantee.

Lesson learned but what now?

This is my screenshot proving that I performed a tx. I wasn't on phishing sire for sure - that much I do know

Here is the screen shot of it

https://m.imgur.com/a/yeh7m50

You can even see the screen has confirmed the output

What to do now?

You have already disclosed information about your order))
Do you have a number, why do you need help?
I just substituted your order number on the site URL: 

P.S. Now your non-anonymous coins lol  

[bestmixer]

Dear crossevian,

our support has replied to you almost immediately that you have to provide a Letter of Guarantee to receive any comments regarding the order.
For the security and anonymity of our customers, we do not provide any information on the order without a Letter of Guarantee.
You still haven't provided a Letter of Guarantee.

But please note that you have your order number, and with it you can check the order and monitor the order status online.
The support has sent you the link to the video instructions on how to use our service.

Since you have posted your order number publicly, we recommend you to use our mixer again when you receive your funds,
since in the current situation any user can monitor the status of your order in real time.

At the time of publication of this post you will receive your funds in 21 hours.

And yes, you did set a delay of 72 hours, so you have been expecting your funds already for a long time and you will expect them for some time more.
You have set the time delay by yourself during the order, and the support can not help you to change this setting now.

P.S. NowYouAreSee, TryNinja, thanks for your help.

[crossevian]

Dear crossevian,

our support has replied to you almost immediately that you have to provide a Letter of Guarantee to receive any comments regarding the order.
For the security and anonymity of our customers, we do not provide any information on the order without a Letter of Guarantee.
You still haven't provided a Letter of Guarantee.

But please note that you have your order number, and with it you can check the order and monitor the order status online.
The support has sent you the link to the video instructions on how to use our service.

Since you have posted your order number publicly, we recommend you to use our mixer again when you receive your funds,
since in the current situation any user can monitor the status of your order in real time.

At the time of publication of this post you will receive your funds in 21 hours.

And yes, you did set a delay of 72 hours, so you have been expecting your funds already for a long time and you will expect them for some time more.
You have set the time delay by yourself during the order, and the support can not help you to change this setting now.

P.S. NowYouAreSee, TryNinja, thanks for your help.

Thank you but I had to post publically to get a response as your support didn't, despite me asking them more than once, tell me how to access the order number online. How do I do that? I still don't know how. Whats the exact url/process?Thanks for sending the video guide but unless i am mistaken the video does not explain how to check an order online.

[TryNinja]

Thank you but I had to post publically to get a response as your support didn't, despite me asking them more than once, tell me how to access the order number online. How do I do that? I still don't know how. Whats the exact url/process?Thanks for sending the video guide but unless i am mistaken the video does not explain how to check an order online.

The user NowYouAreSee posted it above. Basically, that's your order page: [snip]

From there you can download your Letter of Guarantee (along with everybody else now that we have your order id).

Next time, download the Letter of Guarantee BEFORE you even think about sending the coins.

[posi]

Thank you but I had to post publically to get a response as your support didn't, despite me asking them more than once, tell me how to access the order number online. How do I do that? I still don't know how. Whats the exact url/process?Thanks for sending the video guide but unless i am mistaken the video does not explain how to check an order online.

The user NowYouAreSee posted it above. Basically, that's your order page: [snip]

From there you can download your Letter of Guarantee (along with everybody else now that we have your order id).

Next time, download the Letter of Guarantee BEFORE you even think about sending the coins.

User Crossevian, absolutely don't study to understand how to make use of best mixer service which is also the reason why he exposed his transaction which ought to be anonymous but I will appreciate it if you and NowYouAreSee could remove the URL link of Crossevian order because there will no point of him making use of anonymity service if the link are still posted here.

[crossevian]

TryNinja and nowyouaresee  thanks so much for your help.

Hi all others thanks too. Finally I think the point everyone is still missing was I did  NOT know what the url was for checking my order. The youtube video does not show it too. Bestmixer thanks but any newbie like me who is not an expert like the rest of you guys will miss this where to check their order number. I can say this much whether it falls on deaf ears or not - why doesn't bestmixer make the system idiot proof so that it's impossible for me to proceed WITHOUT downloading the guarantee? Very simple coding surely??

So do this :

1 pop up a disclaimer to say "if you DONT download the letter of guarantee then support will be unable to help you", which is essentially what happened to me  (until I displayed my order details to the world)

2 In addition put some wording VERY clearly to say "please note your order number url so you can track it's progress without which you cannot check it's progress"

3 add 1 and 2 into your FAQ

BestMixer and all else much appreciated a donation coming your way and yes I am an idiot for not downloading it but also new and inexperienced "users" like me generally are so why not tweak your system to make it more idiot proof by adding the above two points. 

Thanks again all

[Thirdspace]

P.S. Now your non-anonymous coins lol 

lol yeah... waste use of mixer, now everyone knows that address/coins belongs to him

Have completed mixing about 3 days ago using bestmixer for the first time and sent my coins to the wallet specified by bestmixer.io however the coins still haven't arrived  at the destination address.
~
I simply need to know for my order number when  the coins are due. Why is support not helping me? I have sent them screenshot of the complete tx via their support but no one is helping. Can someone assist?

for this moment, you should just relax and wait a bit longer, you set a 72hrs delay
at the time of my posting here, I see the order page shows ~16hrs left on the delay timer
if after ~2:30 PM GMT (April 22) you still haven't received your coins in your address, then start complaining  

[crossevian]

P.S. Now your non-anonymous coins lol 

lol yeah... waste use of mixer, now everyone knows that address/coins belongs to him

Have completed mixing about 3 days ago using bestmixer for the first time and sent my coins to the wallet specified by bestmixer.io however the coins still haven't arrived  at the destination address.
~
I simply need to know for my order number when  the coins are due. Why is support not helping me? I have sent them screenshot of the complete tx via their support but no one is helping. Can someone assist?

for this moment, you should just relax and wait a bit longer, you set a 72hrs delay
at the time of my posting here, I see the order page shows ~16hrs left on the delay timer
if after ~2:30 PM GMT (April 22) you still haven't received your coins in your address, then start complaining  

Lol agree

Thanks and sorry for my ignorance

[crossevian]

Thank you but I had to post publically to get a response as your support didn't, despite me asking them more than once, tell me how to access the order number online. How do I do that? I still don't know how. Whats the exact url/process?Thanks for sending the video guide but unless i am mistaken the video does not explain how to check an order online.

The user NowYouAreSee posted it above. Basically, that's your order page: [snip]

From there you can download your Letter of Guarantee (along with everybody else now that we have your order id).

Next time, download the Letter of Guarantee BEFORE you even think about sending the coins.

Yes will mot make that mistake again that's fir sure

[NowYouAreSee]

TryNinja and nowyouaresee  thanks so much for your help.

Hi all others thanks too. Finally I think the point everyone is still missing was I did  NOT know what the url was for checking my order. The youtube video does not show it too. Bestmixer thanks but any newbie like me who is not an expert like the rest of you guys will miss this where to check their order number. I can say this much whether it falls on deaf ears or not - why doesn't bestmixer make the system idiot proof so that it's impossible for me to proceed WITHOUT downloading the guarantee? Very simple coding surely.

So do this :

1 popping up a disclaimer to say "if you DONT download it then support will be unable to help you", which is essentially what happened to me  (until I displayed my order details to the world)

2 also put some wording VERY clearly to say "please note your order number url so you can track it's progress without which you cannot check it"

BestMixer and all else much appreciated a donation coming you way and yes I am an idiot for not downloading it. Us "users" general are

Thanks again all

The fact is that the letter of guarantee contains all the information about your order, including the URL of your order.
I hope you will not have problems due to the fact that I placed here a link to your order.

P.S. already removed

[crossevian]

Can someone steal the coins now that the letter of guarantee is made public?  Or I just lose anonymity?

[LoyceV]

Can someone steal the coins now that the letter of guarantee is made public?

No.

Or I just lose anonymity?

Yes.

I did  NOT know what the url was for checking my order.

For what it's worth: I couldn't find how to use the Order number to check your transaction, until NowYouAreSee posted the link. That's something BestMixer can improve on, an entry field at the top of the page would work.

why doesn't bestmixer make the system idiot proof so that it's impossible for me to proceed WITHOUT downloading the guarantee?

The Letter of Guarantee is the one thing that tells you you're using the real website. Keep a copy, check the signed message, and confirm it's signed from the correct address.