Hello Bit-Miners,
We are currently looking into certain system errors, sorry for the delay. We will be responding to each and every user with an issue as fast as we possibly can. Thanks for your patience.
BMC Support
Forgive me, but over the last month or better, your entire site has been a "certain system error". I've stuck with it in hopes that it'd get better, but my faith is waning quickly.
What we've taken to calling "the big hack" simply won't work as an excuse any longer. It was over a month ago, and repairs should've taken hours not weeks, assuming you had ANY (let alone any enterprise grade) backup solutions in place. Long since that should've been recovered from, your troubles have become increasingly unrelated to, but still excused by the big hack.
Your efforts have been misplaced on such things as upgrading the payout system to hourly from daily, while many still aren't getting payouts accurately or AT ALL.
Your support rep in chat gives absolutely nothing but excuses and mostly unfulfilled promises for remedies, and leaves the scene entirely when confronted with such. As well, he consistently refers users to email in the details of the issue, and these emails seem to be getting returned to sender more often than getting thru. When they do get thru, the responses seem to be minimalistic and unhelpful, if there's a response at all (seems most often there isn't).
Your withdrawal arrangements, altho partly understandably, are unreasonable. Worse, you can't even keep to the arrangements as promised.
Your history pages don't provide anywhere near enough detail on transactions, and once a transaction gets shoved off the bottom of the page it becomes completely irretrievable for the user. I've hesitated to come to the same conclusion that many others have, that this is done intentionally so as to make it easy for you to bury mistakes or creative accounting practices, but I'm starting to sway that direction.
In the last few days, purchases of hashing power will either show up in and then disappear from balances or never show up at all, and simply disappear into the ether (but still be reflected in transaction history).
New issue: Seems the hashing power an account owns will just simply stop paying out at random, for hours or days. One of my referrals lost 36+- hours of hashing on BOTH GHs and KS, and as soon as he spoke on it in chat, both started again, but no lost revenue has been compensated. Seems maybe you're just hoping people won't notice their account activity, so you can do whatever you want with our money?
Seems to me, you've got a whole host of issues far more important than a couple of compromised forum accounts, and yet your attentions are here while you ignore what's really going on.
You don't run a site like this on your gaming rig, you run it on appropriately scaled enterprise servers. Also, you don't hire the best friends to take care of coding, maintenance and support, you hire the best geeks. Ignore either of these, and you will fall flat on your fa...whoopsie, too late... Next time you go into business, get the right gear, hire the right crew, and make sure they do the right thing. Better yet, IMHO, just don't. This wasn't a learning experience on how to do it better, it was a disaster from which you should've learned that you're just not cut out for business at all. Ron White says, "Ya' can't fix stupid..." I do believe he was correct. Children shouldn't play with big-boy toys...
Too bad, really. I had kinda high hopes for your gig.
