Hey guys - sorry for the undue worries here.
In short, we had a syntax error in the ACH file we submitted to the bank last night. By the time we corrected it, the "bank cutoff" for the day had already past, although we submitted it only half an hour or so later. The net effect of this is what you're currently seeing - orders marked as "completed" because we have actually sent the instructions to the bank but they won't be processed until this evening when the bank does their daily processing. One of the unfortunate downsides of working within the traditional financial system (and their very old codebase), and why I love Bitcoin.
Wanted to make sure you guys understood what was going on!
Olaf, this issue is bigger than just a 1-day glitch.
This sell and each sell from every day after it have not arrived in my account. On the history page, the entire transaction is marked as complete, while in the details, the bank account portion is still marked as pending. Additionally, a sell from Oct. 28 should have arrived last thursday or friday at the latest according to Coinbase's usual estimates.
I'm not sure if this is relevant, but I recently noticed the messaging in the Sell dialog change from something along the lines of "we will transfer $X,XXX to you bank account by XX/XX/XX" to "we will
wire $X,XXX...". Has coinbase switched from ACH to wires? Customers won't be happy with the incoming wire fees if this is the case.
In my eyes this means I should be given the BTCUSD rate on the date of Completion....
I don't think coinbase will do this.
