Hi BitcoinSupremo,
In terms of our withdrawal procedure, over 90% of withdrawals are processed instantaneously. For larger withdrawals, we are required to run due diligence checks and, in some extreme cases, require proof of ID.
In these cases the process time is not in our hands as we have to wait for a player response before we can legally release funds.
I appreciate that a clear and definitive timeframe would be preferred and have fed this back to our customer support team.
Generally speaking, larger withdrawals are processed manually which is more time consuming, but the vast majority of withdrawals are instantaneous.
Hope this helps,
Peter @ Cloudbet
I placed a bet yesterday Arsenal Corner Matchbet and I won it, I only placed 0.002 and won 0.00214 so I withdraw 0.00414 today morning and this withdrawal was processed instantly, great to know that. Now one last question and consider me a new customer, what is the minimum amount that requires manual checking so I never pass that and receive my withdrawal instantly ?
Hi BitcoinSupremo, congrats on your win! And I'm glad you were able to withdraw this instantly.
Each withdrawal request is judged on its own merits against several criteria which includes, but isn't limited to, the amount requested. So though I cannot, unfortunately, give you a guarantee that withdrawals below a certain level will always be processed instantly, you are very unlikely to see delays with similar requests.
I have passed on your feedback that a defined limit scale for withdrawals would be beneficial.
Hope this helps,
Peter @ Cloudbet.