Cloudbet are crediting players with BCH; May the Fork be with you

[BitcoinSupremo]

This is a great thing you are doing but... what about all the complains and scam accusations threads here in the forum of delayed payments and in some events delay was so long that cost people money and bets which they could not place because of such delay. I know I am going to far but airplane companies if they delay the flight they offer clients some sort of refund based on the trip they were taking. That is the number one reason, long delays in payments that many bitcoin players including me have totally abandoned Cloudbet. If you don't fix these issues first it is worthless if you give or not give BCH to people who had bitcoin in their account 8 months before.

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[Cloudbet]

This is a great thing you are doing but... what about all the complains and scam accusations threads here in the forum of delayed payments and in some events delay was so long that cost people money and bets which they could not place because of such delay. I know I am going to far but airplane companies if they delay the flight they offer clients some sort of refund based on the trip they were taking. That is the number one reason, long delays in payments that many bitcoin players including me have totally abandoned Cloudbet. If you don't fix these issues first it is worthless if you give or not give BCH to people who had bitcoin in their account 8 months before.

Thank you for this feedback BitcoinSupremo. I have addressed as many of the recent issues as possible in our ANN thread and in other threads to try and assist players.

I have seen the older posts about previous issues and have not brought these up so as not to spam the forum or comment on cases that have since been closed by our support team.
I have made it as clear as possible (both in this thread, and our ANN thread) that I am here to try and improve this moving forward, and I assure you that all comments like this are being passed on and I am working closely with our customer service team.

I will look into any and all queries when asked and am here to be supportive in the community moving forward.

Thanks,
Peter @ Cloudbet

[BitcoinSupremo]

So that INSTANT WITHDRAWALS is active or not ? In case it is, consider you got a new customer right away . It would be worthless to start playing at a sportbook as usually I only play sport betting and not having instant or very very very fast withdrawals at least.

[Real14Hero]

So that INSTANT WITHDRAWALS is active or not ? In case it is, consider you got a new customer right away . It would be worthless to start playing at a sportbook as usually I only play sport betting and not having instant or very very very fast withdrawals at least.

I don't know of any sports book that provides instant withdrawals except for nitrogen and I don't really like sports betting at nitrogen.
I don't really se e much point point of instant withdrawals from sports books.

[Cloudbet]

Hi BitcoinSupremo,

In terms of our withdrawal procedure, over 90% of withdrawals are processed instantaneously.  For larger withdrawals, we are required to run due diligence checks and, in some extreme cases, require proof of ID.
In these cases the process time is not in our hands as we have to wait for a player response before we can legally release funds.

I appreciate that a clear and definitive timeframe would be preferred and have fed this back to our customer support team.
Generally speaking, larger withdrawals are processed manually which is more time consuming, but the vast majority of withdrawals are instantaneous.

Hope this helps,
Peter @ Cloudbet

[BitcoinSupremo]

Hi BitcoinSupremo,

In terms of our withdrawal procedure, over 90% of withdrawals are processed instantaneously.  For larger withdrawals, we are required to run due diligence checks and, in some extreme cases, require proof of ID.
In these cases the process time is not in our hands as we have to wait for a player response before we can legally release funds.

I appreciate that a clear and definitive timeframe would be preferred and have fed this back to our customer support team.
Generally speaking, larger withdrawals are processed manually which is more time consuming, but the vast majority of withdrawals are instantaneous.

Hope this helps,
Peter @ Cloudbet

I placed a bet yesterday Arsenal Corner Matchbet and I won it, I only placed 0.002 and won 0.00214 so I withdraw 0.00414 today morning and this  withdrawal was processed instantly, great to know that. Now one last question and consider me a new customer, what is the minimum amount that requires manual checking so I never pass that and receive my withdrawal instantly ?

[Cloudbet]

Hi BitcoinSupremo,

In terms of our withdrawal procedure, over 90% of withdrawals are processed instantaneously.  For larger withdrawals, we are required to run due diligence checks and, in some extreme cases, require proof of ID.
In these cases the process time is not in our hands as we have to wait for a player response before we can legally release funds.

I appreciate that a clear and definitive timeframe would be preferred and have fed this back to our customer support team.
Generally speaking, larger withdrawals are processed manually which is more time consuming, but the vast majority of withdrawals are instantaneous.

Hope this helps,
Peter @ Cloudbet

I placed a bet yesterday Arsenal Corner Matchbet and I won it, I only placed 0.002 and won 0.00214 so I withdraw 0.00414 today morning and this  withdrawal was processed instantly, great to know that. Now one last question and consider me a new customer, what is the minimum amount that requires manual checking so I never pass that and receive my withdrawal instantly ?

Hi BitcoinSupremo, congrats on your win! And I'm glad you were able to withdraw this instantly.

Each withdrawal request is judged on its own merits against several criteria which includes, but isn't limited to, the amount requested. So though I cannot, unfortunately, give you a guarantee that withdrawals below a certain level will always be processed instantly, you are very unlikely to see delays with similar requests.

I have passed on your feedback that a defined limit scale for withdrawals would be beneficial.

Hope this helps,
Peter @ Cloudbet.

[game-protect]

Kindly reminder:

Your previous colleague was not able to deliver, but maybe you are able to show us Cloudbet's license?

[Cloudbet]

Today is a very special day!

How have you been spending your Fork windfall funds from Cloudbet?

[Cloudbet]

if you guys are interested in a complete decentralized peer-to-peer platform than this is what you are looking for. https://ninja.org/

messi_sucks, as stated in our ANN thread, please do not use other threads to promote your site - this is against forum rules.

Thanks very much,
Ronnie @ Cloudbet