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Author Topic: Nitro randomly locking accounts ****(Poker related not Sportsbook)****  (Read 294 times)
HobogotrobbedbyNitro
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April 19, 2018, 05:26:21 PM
 #21

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Hello, 4928693.

Your account was flagged by our Security team for Multi-accounting, and after a review, management has decided to permanently block this account, as per our House Rules.

It's possible that you were using a VPN/ proxies which were used to do some shady work on their website or must have used the same Vpn other player has used causing both the accounts to be terminated.
I've never heard of any accusations against Nitrogensports so I'll stick around to see the outcome.

Yes. I do use a vpn app that is in the chrome webstore. Been using it for the last 3 month after realizing its just to easy to have information sucked out from you, sure it still is but I feel safer with it. The rules do not state anything about vpn use after I read your post, as it could be a potential reason.
Good question, will ask at the end of the day when I tell them it has been over 72 hours and nothing.
Was actually thinking of using a paid service after reading something about issues with the free versions available.
Think it is the way I played on the final table though because a player said he was reporting me and Mjtman(or something like that) because we knocked him out in a 3 way pot that he was shortstacked in. It was laughable at the time but my account was locked the next day, so I lean towards that as the isssue. Think they mentioned something about reviewing my play as well in one of the early tickets and stating it was against the rules.

If its the vpn they need to add that to the rules or its going to catch a lot of people off guard.

Will update tonight after I give them roughly 80 hours to just tell me what it is exactly I did.

Edit:

Just reread the initial response and now see they are referring to multiple accounts in a tourney. So you are on to something for sure. Guess I hype focused on the guy stating he was reporting me and thought that was the reason. Kind of odd I missed that aspect.
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HobogotrobbedbyNitro
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April 20, 2018, 06:37:04 PM
 #22

Five days later and I sent a new inquiry into my account and have not received a response. Once I do I will post both here for
clarity on the situation.

Want to chew over this vpn aspect because it is a bit of a double edged sword. One aspect is the potential for cheating but the other side is this is a bitcoin related site where people expect to have a anonymous aspect or they would be playing on traditional sites like Pokerstars or other sites that are not banned in their local.
They have nothing written in their rules and more and more people are using these tools in every day surfing due to the farming of personal information. Seems a bit counter productive to lock accounts due to this and presume they are cheats.
Maybe putting something in their rules would help figure out this issue and not get people stuck in a honeypot situation where they are fine to play till Nitro decides they can not at any point of time.

As for my play the issues I could see them using as evidence.

- Clocking/timing out hands - I do this around bubbles or to force shortstacked players to hit a higher blind that could force them into hard spots.

- Checking down winning hands - This is done when I see straight flush potential and I rather knock out a player then have them triple in a 3 way pot.

Besides those two aspects I can not think of any other issues with my play and they did state they reviewed my play, implying they found something suspicious enough to ban me. So those two aspects are common enough to get a lot of accounts in trouble.

Anyways waiting on response and keeping this thread active.
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April 20, 2018, 07:32:05 PM
 #23

never had any problems with Nitrogen,although it is not my site of choice to bet to be honest
since you have been banned due to multiaccounting,the only reasonable explanation is that
you used a VPN that shares ip with another dude having an account with them
or Nitrogen started to witchunt users who use anonimizers of any kind



HobogotrobbedbyNitro
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April 20, 2018, 07:37:37 PM
Last edit: April 21, 2018, 06:19:28 PM by HobogotrobbedbyNitro
 #24

never had any problems with Nitrogen,although it is not my site of choice to bet to be honest
since you have been banned due to multiaccounting,the only reasonable explanation is that
you used a VPN that shares ip with another dude having an account with them
or Nitrogen started to witchunt users who use anonimizers of any kind




Think they stepped up I see posts starting in June and upticking right around December that show they where painting anyone with a vpn with same brush. So if that is how they want to proceed they need to state that they are against vpn in the rules for clarity. Otherwise they are setting up a stage of banning players that run up a amount only to find out they are in trouble upon withdrawl. Angling the player base is not a good look and they should address this aspect. It will increase more than decrease in the future as people look to protect their privacy. Lot of sites are recommending this basic step, my issue I think was using a free one.
Even so they should look at players play and login habits to find cheats rather than going off one aspect.

lets not forget this is not going to effect people that use sportsbooks for the most part. So most people coming forward will be having no issues with Nitro.

Have been contacted by a few folks that had or are in same spot. Think a few where actually cheating in the cases I looked at but there seems to be a few that look to be innocent. Also realize some of my links could be same guy posting issue over and over, so I can really only speak for myself.

Edit:(April 21, 2018, 03:27:52 AM)

Have a final response on the matter but waiting on a aspect to be settled before posting and wrapping things up. Once this is handled I will post my thoughts and the response from nitro.

Edit:(April 21, 2018, 06:16:43 PM)
Still working through a issue and will update the issue once this one aspect is sorted. Till then I feel it would be ill timed to follow up with the results.
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April 21, 2018, 07:52:49 AM
 #25

yup random lock outs just found out my account is locked lets see what they say

got my account unlocked
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April 21, 2018, 10:07:21 AM
 #26

yup random lock outs just found out my account is locked lets see what they say

got my account unlocked

Glad to hear that.  And I noticed that Hobo changed  the title to 'poker related'.  I think it's a good sign on Nitrogen's part that they're cleaning up their poker tables from multi accounting and collusion.  I woudn't be surprised if there's some botting going on there was well.

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April 21, 2018, 11:04:31 AM
 #27

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veleten
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April 21, 2018, 11:52:35 AM
 #28

never had any problems with Nitrogen,although it is not my site of choice to bet to be honest
since you have been banned due to multiaccounting,the only reasonable explanation is that
you used a VPN that shares ip with another dude having an account with them
or Nitrogen started to witchunt users who use anonimizers of any kind




Think they stepped up I see posts starting in June and upticking right around December that show they where painting anyone with a vpn with same brush. So if that is how they want to proceed they need to state that they are against vpn in the rules for clarity. Otherwise they are setting up a stage of banning players that run up a amount only to find out they are in trouble upon withdrawl. Angling the player base is not a good look and they should address this aspect. It will increase more than decrease in the future as people look to protect their privacy. Lot of sites are recommending this basic step, my issue I think was using a free one.
Even so they should look at players play and login habits to find cheats rather than going off one aspect.

lets not forget this is not going to effect people that use sportsbooks for the most part. So most people coming forward will be having no issues with Nitro.

Have been contacted by a few folks that had or are in same spot. Think a few where actually cheating in the cases I looked at but there seems to be a few that look to be innocent. Also realize some of my links could be same guy posting issue over and over, so I can really only speak for myself.

Edit:(April 21, 2018, 03:27:52 AM)

Have a final response on the matter but waiting on a aspect to be settled before posting and wrapping things up. Once this is handled I will post my thoughts and the response from nitro.

yeah,Nitro should state in their FAQ rather then banning people at their discretion,based on some guy reporting you
bitcoin gambling must be as anonymous as possible,IMHO
if I want my data disclosed,I can go gamble at any regular casino online (holding my passport in my hand,too)
will check the thread from time to time to see the progress,if Nitro give no explanation and just keep you banned,I assume for no reason other than trying to be anonymous
means they could lose much more customers due to the bad publicity like this

HobogotrobbedbyNitro
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April 21, 2018, 11:37:17 PM
 #29

Little baffled on the end result and will explain why I took so long once I learned the outcome at the end of this post.

Here is the last exchange:


Quote
***** <*****@gmail.com>
Apr 20 (1 day ago)

to support
Sure you are sick of seeing my emails but it is now 5 days since my first inquiry into my account and have been stonewalled on the most obvious aspects of my account. Think people following my issue are also concerned at how long this is taking to figure out.
Lets not forget that I was told the investigation had already been done and I am simply requesting evidence against me so I can understand what I did wrong. Till then I consider it theft of funds and I am sure we both would like that aspect to be figured out.


Quote
support@nitrogensports.eu
5:06 PM (23 hours ago)

to me
​Good afternoon:


I personally wanted to follow-up on your situation.

First off, let me apologize for the fact you were never informed when the Security investigation was first initiated.

As you can understand, not only does the company run basic security checks in order to prevent fraudulent players from affecting our clients' experience, but we also have to followup on any reports made by clients regarding possible collusion or hand-folding.

However, this does not mean that we will close your account indiscriminately and will lock you out without letting you know.

Once we initiate an investigation and accounts are locked, clients are informed of this right away.

In your case this was not done and this was the 1st mistake that was made.

Our reps should also had explained the Security review process and provided you with the assurance that this has nothing to do with the fact you won but that we needed to review poker action in order to ensure fair play.

That being said, multiaccounting will also be investigated since having multiple account goes against our rules.

We need to ensure that our clients have a safe and fair poker platform and that users do not abuse the free roll tournaments that are available.


In your case we identified the creation and use of multiple accounts in order to play poker and join our free roll tournaments.

Clients may join any of our free tournaments however, you may not open and use multiple accounts.

Once that is identified the accounts will be closed and any winnings seized.

Your particular case was brought up for Management review given the fact we confirmed your account had been locked and no Support ticket was ever sent which showed an error in procedure.

Therefore we reviewed your case again.

We have determined that given the fact the funds in the account come from a tournament you paid for, and not a free tournament, we will return the funds to the account.

Your account has been reactivated and you may continue to play.

Since you have never deposited into the account and the initial balance did come from a free tournament, plus given the history of multiaccount, please be aware that you may use the funds to play in casino or sports.

However, no new accounts may be created and not other accounts may be used.

If that is ever the case, all corresponding balances may be confiscated.

William
Security Department


So the reason I took so long was that my password that I had before the lock did not work once they reactivated my account. They made me answer a few questions about the account that honestly could be gauged by most folks following this thread and gave me a new password. Now I followed other threads that had issues after changing the password and presumed this was just another attempt to label my account for extra scrutiny.
Once this was done I made a withdrawal of all funds and waited for close to 2 hours before following up with a request if they needed more info or what not for me to transfer. They where backed up and said it could take up to 24 hours and it went through 20 minutes later.
So now I can say what I think being clear of them....

They obviously are lumping me in with other vpn users and it would have been a matter of time before they locked my account again due to circumventing my restrictions. Why? Because any one could join a poker platform with a address I had used in the past or one I had used in the same day and poof locked account as well as any unsuspecting player. So really they where showing me the door in a subtle way without having to really boot me out.
This is a issue because I love poker but still want to be anonymous when it comes to bitcoin because governments are starting to single that they are looking at ways to clamp down. Better safe then connected to illegal gambling site. Other side of me agrees that people should not be potentially hiding behind vpn to multi account, so I do so their side of it as well.

Think its something they might want to address in the future as it took me 5 attempts with my vpn due to blocked addresses to get back on to my account. They seem to be active in clamping down on vpn without actually saying so.

Anyways there it is open and shut and I will stay clear of this site.
Other odd aspect was the person telling me these things take time, was the same person in charge of the investigation. So a little deception but all is fair when you are dealing with a supposed cheat I guess.
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April 22, 2018, 09:09:07 AM
 #30

at least you got your money back and your account unlocked
means that Nitrogensports do care about their image and their support is working a ok
this was resolved faster than I thought it would,although you did make the right choice of withdrawing the money and waving to the site
since you never know what pretext they will find next time to block your account
on the other hand,maybe poker table cheating was getting out of hand and Nitro had to react in some way
but they chose the way that is neither here nor there,to be honest

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April 22, 2018, 09:30:36 AM
 #31

I suppose this is the best outcome you could have hoped for. Money refunded and you're out of the game for now. I have no problems with Nitro but never strayed outside of sportsbook, and I make a new account almost every time I make a fresh deposit, simply because it's an anonymous account (which surely is not against terms). They should still make it very clear though in their terms and conditions. That's the shifting world of crypto gambling isn't it?

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