Little baffled on the end result and will explain why I took so long once I learned the outcome at the end of this post.
Here is the last exchange:
***** <*****@gmail.com>
Apr 20 (1 day ago)
to support
Sure you are sick of seeing my emails but it is now 5 days since my first inquiry into my account and have been stonewalled on the most obvious aspects of my account. Think people following my issue are also concerned at how long this is taking to figure out.
Lets not forget that I was told the investigation had already been done and I am simply requesting evidence against me so I can understand what I did wrong. Till then I consider it theft of funds and I am sure we both would like that aspect to be figured out.
support@nitrogensports.eu5:06 PM (23 hours ago)
to me
Good afternoon:
I personally wanted to follow-up on your situation.
First off, let me apologize for the fact you were never informed when the Security investigation was first initiated.
As you can understand, not only does the company run basic security checks in order to prevent fraudulent players from affecting our clients' experience, but we also have to followup on any reports made by clients regarding possible collusion or hand-folding.
However, this does not mean that we will close your account indiscriminately and will lock you out without letting you know.
Once we initiate an investigation and accounts are locked, clients are informed of this right away.
In your case this was not done and this was the 1st mistake that was made.
Our reps should also had explained the Security review process and provided you with the assurance that this has nothing to do with the fact you won but that we needed to review poker action in order to ensure fair play.
That being said, multiaccounting will also be investigated since having multiple account goes against our rules.
We need to ensure that our clients have a safe and fair poker platform and that users do not abuse the free roll tournaments that are available.
In your case we identified the creation and use of multiple accounts in order to play poker and join our free roll tournaments.
Clients may join any of our free tournaments however, you may not open and use multiple accounts.
Once that is identified the accounts will be closed and any winnings seized.
Your particular case was brought up for Management review given the fact we confirmed your account had been locked and no Support ticket was ever sent which showed an error in procedure.
Therefore we reviewed your case again.
We have determined that given the fact the funds in the account come from a tournament you paid for, and not a free tournament, we will return the funds to the account.
Your account has been reactivated and you may continue to play.
Since you have never deposited into the account and the initial balance did come from a free tournament, plus given the history of multiaccount, please be aware that you may use the funds to play in casino or sports.
However, no new accounts may be created and not other accounts may be used.
If that is ever the case, all corresponding balances may be confiscated.
William
Security Department
So the reason I took so long was that my password that I had before the lock did not work once they reactivated my account. They made me answer a few questions about the account that honestly could be gauged by most folks following this thread and gave me a new password. Now I followed other threads that had issues after changing the password and presumed this was just another attempt to label my account for extra scrutiny.
Once this was done I made a withdrawal of all funds and waited for close to 2 hours before following up with a request if they needed more info or what not for me to transfer. They where backed up and said it could take up to 24 hours and it went through 20 minutes later.
So now I can say what I think being clear of them....
They obviously are lumping me in with other vpn users and it would have been a matter of time before they locked my account again due to circumventing my restrictions. Why? Because any one could join a poker platform with a address I had used in the past or one I had used in the same day and poof locked account as well as any unsuspecting player. So really they where showing me the door in a subtle way without having to really boot me out.
This is a issue because I love poker but still want to be anonymous when it comes to bitcoin because governments are starting to single that they are looking at ways to clamp down. Better safe then connected to illegal gambling site. Other side of me agrees that people should not be potentially hiding behind vpn to multi account, so I do so their side of it as well.
Think its something they might want to address in the future as it took me 5 attempts with my vpn due to blocked addresses to get back on to my account. They seem to be active in clamping down on vpn without actually saying so.
Anyways there it is open and shut and I will stay clear of this site.
Other odd aspect was the person telling me these things take time, was the same person in charge of the investigation. So a little deception but all is fair when you are dealing with a supposed cheat I guess.
